Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
14
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Customer Rating
3
The good, the bad and the ridiculous!
on February 21, 2023
Posted by: BrianC612023
I replaced my broken Commercial K150P which I loved, with the 2500. The good is that it is sleek looking, much lighter, repairable, much more quiet, nice screen and has a dark brew option.
The bad and the most ridiculous omission from the K150 series is they removed the auto on timer. That was by far my favorite feature. Now you have to wait the 3 to 4 minutes for the water to warm prior to drinking. In addition, the on off switch is half way down the back of the unit, instead of the upper corner where the K150's was. Each morning I must now move the machine away from the wall to turn it on and then wait for it to warm up.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 23, 2023
Thank you for sharing your feedback. We will be sure to pass along your comments to the appropriate team. If you ever need any assistance with your K2500 coffee maker, please feel free to reach out to our Commercial Consumer Care team at 866-669-8922. We are always happy to help!
Written by a customer while visiting commercial.keurig.com
Posted by: MSNJC
Verified Purchase:Yes
I love the smaller size. But, gave it a four because it doesn't heat instantly nor pour as fast as my old K155. Otherwise, it's a nice unit for the price. Would recommend to friends.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Cooperator
Verified Purchase:Yes
The K2500 Single Serve Commerical Coffee Maker was purchased for our office as the description of the machine stated that it is completely ready to attach to your water line. We have several staff members who will be using this machine and a reservoir would not be helpful.
When our team went to hook the machine to our water supply, they found that it was not ready to be. Unfortunately, they needed to make a trip to the local hardware store to obtain a part that was able to attach the machine to our water source.
If additional parts were needed, it would have been nice to have that included in the description so I could purchase it along with the machine.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 17, 2023
Thank you for your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Posted by: shakey
Verified Purchase:Yes
Got this to replace a unit that we had for years and we love it!! good looking and easy to operate.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Ben79
Verified Purchase:Yes
I am the service manager for a company that does large volumes in office coffee. The K-Cup machine we have used for a few years is unfortunately no longer manufactured & I began searching for replacements. I purchased 3 of the K-2500 brewers. Tested one in my shop for a few days & was not pleased with the performance of the brewer. My worst complaint, which is a very worthy one, the brew temperature of the coffee, in all functions was in the range of 175 degrees. That leaves the coffee tasting filmy. There is no fix to that problem.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 17, 2023
Thank you for sharing your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
SOLVED: AUTO-ON Design Failure
on January 18, 2023
Posted by: Dancingbear
SOLVED: AUTO-ON Design Failure:
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 20, 2023
Thank you for sharing your review and feedback. If you ever need assistance with your K-2500 Commercial Coffee Maker, please reach out to our team at 866-669-8922.
Written by a customer while visiting commercial.keurig.com
Posted by: jo_therock
Verified Purchase:Yes
Bought this several weeks ago and love it! Thankfully hubby is handy with installation. Keurig installation team does not do residential installs. But on the plus side I was refunded the install cost.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
Durable and delicious
on December 24, 2022
Posted by: WhiteOak
We have used this machine (or it’s predecessor} for the past 4 years in a 15 person office setting with zero complaints. Tied directly into the filtered water supply line it has produced literally thousands of hot delicious beverages without fail. Ordering a replacement to put in the cupboard for when this one “gives up the roast” somewhere down the road.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com