Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.2
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
12
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Posted by: RN Administration
Verified Purchase:Yes
I kept seeing water on the counter and the hoses and lines were dry. I put a paper towel under the unit unit the next morning, it was soaked. Water is coming from the back left of the unit. Very frustrating because we had to disconnect the unit and can't use it. This is way too expensive to have any issues onky after 3 days of use. Now I have to spend time dealing with. customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
Great Coffee Maker until it springs a leak!
on April 18, 2022
Posted by: Herzog Racing
I'm on my 2nd K-2500 Plumbed Commercial Unit and I've been quite happy with both. That is until they spring a leak and leave a giant puddle of water on your counter and floor. The only way to avoid the constant mess is to shut off the supply line after making a cup of coffee. Apparently, I'm not the only K-2500 owner with this issue either... The K-2500 is a great idea with poor execution...
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, April 26, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-669-8922 and our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Customer Rating
2
Has to heat up every time you use the machine
on January 17, 2021
Posted by: Andrew
We needed to replace our K150P because it stopped working so purchased this machine. Although the design is nice and sleek and is more compact than the K150P, it ended up being a major downgrade from the other machine because it has to heat up every time you use it. If you are used to the K150, you will not be happy since it takes 3 times longer to brew a cup of coffee.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, January 25, 2021
We appreciate you sharing this feedback, Andrew. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available Monday - Friday, 8 am - 5 pm EST they will be more than happy to help.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
SOLVED: AUTO-ON Design Failure
on January 18, 2023
Posted by: Dancingbear
SOLVED: AUTO-ON Design Failure:
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
After searching all over the web and calling advanced tech support, it was obvious that the lack of AUTO-ON was not going to be fixed. Having to turn it on and wait for it to warm up really stinks, so I was able to figure out a solution.
Given the cheapo nature of the circuit boards, we all have them on plug-in surge protectors anyway, but by placing a wi-fi plug between the surge protector and the socket, I was able to program it to turn on every day at 0545 with my phone.
The action of energizing the board makes it think that someone hit the ON button, so it goes ahead and heats up.
The 2 devices hanging out of the plug it not beautiful, but well worth it.
I hope that this helps everyone.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 20, 2023
Thank you for sharing your review and feedback. If you ever need assistance with your K-2500 Commercial Coffee Maker, please reach out to our team at 866-669-8922.
Written by a customer while visiting commercial.keurig.com
Posted by: Ben79
Verified Purchase:Yes
I am the service manager for a company that does large volumes in office coffee. The K-Cup machine we have used for a few years is unfortunately no longer manufactured & I began searching for replacements. I purchased 3 of the K-2500 brewers. Tested one in my shop for a few days & was not pleased with the performance of the brewer. My worst complaint, which is a very worthy one, the brew temperature of the coffee, in all functions was in the range of 175 degrees. That leaves the coffee tasting filmy. There is no fix to that problem.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, February 17, 2023
Thank you for sharing your review and feedback. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting commercial.keurig.com
Posted by: Danielle
Verified Purchase:Yes
This machine was a replacement for the K150 that was defective and didn’t brew. I have had this replacement machine for 2 weeks now and I continue to get error code 17 Overpressure Detected. Finally got a hold of someone (customer service through all this has been the worse I’ve ever experienced) and they told me to clean the needles. Which I did. Brewed one cup of coffee and same error code. Every single time I attempt to brew a cup of coffee this error code comes up. Now I’m also getting Error Code 23 Pump Timeout. I have successfully brewed only 2 cups of coffee over the very short time I’ve had it. Needless to say my time with Keurig is over which is unfortunate as we have a direct water line specifically for our coffee maker. Very disappointed and frustrated with this machine and Keurigs customer service.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, March 16, 2021
Hi Danielle, thank you for your review. We're sorry to hear about your experience with your new K-2500 and with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome of our interaction. If you are willing to give us another chance to assist you, please contact us at 866-669-8922 and our representatives are available Monday - Friday, 8 am - 5 pm EST to assist you.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
Major downgrade
on May 19, 2021
Posted by: SteveJ
Goes to sleep after 4 hours. When I come to work in the am, it takes a long time to brew a cup. Wastes my time waiting on this thing. My K-150 never did this. Very annoying coffee maker.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, June 2, 2021
Thank you for your review and feedback, Steve. If you ever need assistance, please call our Consumer Care team at 866-669-8922. Our representatives are available Monday - Friday, 8 am - 5 pm EST they will be more than happy to help.
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
Durable and delicious
on December 24, 2022
Posted by: WhiteOak
We have used this machine (or it’s predecessor} for the past 4 years in a 15 person office setting with zero complaints. Tied directly into the filtered water supply line it has produced literally thousands of hot delicious beverages without fail. Ordering a replacement to put in the cupboard for when this one “gives up the roast” somewhere down the road.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com