Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
14
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Customer Rating
1
awful
on October 30, 2026
Posted by: john h g
broken after less than a year of minimal use. No way to register the product for a replacement
Response from commercial.keurig.comBy Keurig Customer Care, November 3, 2026
Thank you for your review and feedback. Our Customer Care team would be happy to help troubleshoot this issue with you. Please give them a call at 888-287-2739, extension 5. Our representatives are available Monday-Friday, 8am-5pm EST.
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
poor quality
on September 20, 2026
Posted by: mkellis02
I have had 3 of these machines now. When it works, its awesome. The first machine and second machines I bought both lasted about 1.5 years (those were the k2500) but the last one only last 6 weeks. All three machines have failed with the same error: error code 17, overpressure. If you look online, many other people have this problem so Im not sure why keurig wont fix it. Dont waste your money unless you want a throw away machine after the warranty expires in a year.
Response from commercial.keurig.comBy Keurig Customer Care, September 25, 2026
We are sorry to learn that your coffee maker is not functioning correctly. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Written by a customer while visiting commercial.keurig.com
Customer Rating
1
Terrible product
on September 29, 2025
Posted by: Shawn C
I followed the instructions for descaling and the heating element failed. Called support and they said it was a non replaceable part and offered no solution. Had to throw the entire unit away and am out $$
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig Consumer Care, October 1, 2025
Hi Shawn, we can certainly understand your frustrations and are sorry to hear you threw away your K-2550 commercial coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Commercial Consumer Care team at 888-287-2739, extension 5. Our representatives are available Monday-Friday, 8am-5pm EST.
Written by a customer while visiting commercial.keurig.com
Posted by: Reva G
Verified Purchase:Yes
We are long time Keurig users. Our last machine was 10 years old. We are thrilled so far with our new machine.
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig Consumer Care, October 2, 2025
Thank you for being a valued member of the Keurig family! We're delighted to hear you're enjoying your new K-2550 Commercial coffee maker. Happy brewing!
Written by a customer while visiting commercial.keurig.com
Posted by: SAS Inc
Verified Purchase:Yes
Very Disappointed. We had a scheduled for installation, no one called no one showed up.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig Consumer Care, August 22, 2025
We are sorry to hear that you encountered this issue. If you still need assistance with the installation for your K-2500 commercial coffee maker, please reach out to our Consumer Care team directly at 888-287-2739, extension 5. Our representatives will be happy to look into this further for you!
Written by a customer while visiting commercial.keurig.com
Customer Rating
2
Great When Working
on June 11, 2025
Posted by: Gabs
I wish I could give this more stars, but 2 is generous with how much trouble this machine seems to be giving me. We bought one maybe about 6 months ago, and after a month we started getting the Error Code 4 after a few brews. Called support and they just sent me a newish model. All was good for about a month-month & 1/2, and then the error started up again. Now we can't even brew more than 2 cups without it popping up, us having to clear the log and turn it off then back on, and wait for it to heat up again just for it to do it within 5 minutes. This is not great when you're in a busy office with people who need their coffee. Now have to figure out how to get a different machine, because I'm not dealing with this for a 3rd time. Makes good coffee when it works.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig Consumer Care, July 14, 2025
Thank you for your review. We're sorry to hear about the issues you have faced with your K-2550 coffee maker. Our Consumer Care team will be happy to look into this and assist you further. At your earliest convenience, please give our team a call at 888-287-2739, extension 5. Our representatives are available Monday-Friday, 8am-5pm EST. Thank you for reaching out!
Written by a customer while visiting commercial.keurig.com
Posted by: Brittany
Verified Purchase:Yes
This is beautiful, works amazingly, love that we don't have to refill the water ever! Love love love it
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig Consumer Care, June 27, 2025
We appreciate you taking the time to share this and we really appreciate the love! Happy Brewing!
Written by a customer while visiting commercial.keurig.com
Posted by: Courtney
Verified Purchase:Yes
This machine is great - it is compact, offers different drinks, plumbed in. Downside - the drip tray even when removed there isn't enough space for a 14oz coffee tumbler mug and each time you have to dispose of the k-cup but otherwise it is a great machine.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com