Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.2
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
12
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Customer Rating
1
Terrible product
on September 29, 2025
Posted by: Shawn C
I followed the instructions for descaling and the heating element failed. Called support and they said it was a non replaceable part and offered no solution. Had to throw the entire unit away and am out $$
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig Consumer Care, October 1, 2025
Hi Shawn, we can certainly understand your frustrations and are sorry to hear you threw away your K-2550 commercial coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Commercial Consumer Care team at 888-287-2739, extension 5. Our representatives are available Monday-Friday, 8am-5pm EST.
Written by a customer while visiting commercial.keurig.com
Posted by: Tnduke
Verified Purchase:Yes
I replaced a K-1500 with this unit and I love the ease of use. I also like the way the cup holder opens all the way for easier access. Great machine!!!
Response from commercial.keurig.comBy Keurig, Consumer Care, March 1, 2021
Thank you for your review. We are so happy you are loving your new K-2500 coffee maker. Happy brewing!
Written by a customer while visiting commercial.keurig.com
Posted by: Kevin
Verified Purchase:Yes
After having the small Keurig for the last few years, we found that we were filling it every 30 mins or so each morning. The plumbed 2500, touch screen and being about to use larger mugs has been great. So far, great, commercial grade machine.
Written by a customer while visiting commercial.keurig.com
Posted by: Joe C
Verified Purchase:Yes
I bought this new unit about a month ago and so far it works great - I just hope it lasts - the things I don't like:
1.)It goes into a sleep mode after a prescribed time (up to 4 hours) - it then needs to heat up to work
2.) no way to drain the internal tank - so if it isn't used for a while the water will just sit in it
3.) The internal tank must be small because after 2 cups, it need to heat up the water for any additional cups.
Overall, I like it - just wish it had a few of the things listed above
1.)It goes into a sleep mode after a prescribed time (up to 4 hours) - it then needs to heat up to work
2.) no way to drain the internal tank - so if it isn't used for a while the water will just sit in it
3.) The internal tank must be small because after 2 cups, it need to heat up the water for any additional cups.
Overall, I like it - just wish it had a few of the things listed above
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
3
Compact and serviceable design, but with flaws
on April 12, 2021
Posted by: West Hill House BandB
Verified Purchase:Yes
The main benefit of this new model is that it is much more compact in the plumbed in version than for example the prior K150. A new feature is the addition of a "strong" option, that runs the water more slowly though the pod. Also the fact that it is apparently serviceable, unlike all prior models (that had to be junked even if a minor part failed), should be a plus.
However in other respects this model is a step back from the K150. Firstly while you can set a maximum serving size, you can't select for example just one size that corresponds to the size of the cup that is provided. Also you can't have the brewer stay heated for more than 4 hours. After that it goes off and the water cools. So someone wanting a coffee after that time has to wait almost 5 minutes for the unit to heat then brew. This is big set back for our application in a bed and breakfast where guests may want a coffee infrequently but at any time.
In addition a much vaunted feature in the operating guide is the ability to upload your own images to the screen saver. However after much wasted time trying to make this work, we found out from their customer service phone support that there is a bug and this feature simply does not work!
On balance we preferred our prior plumbed in K150 model that failed after 3 years, that was also less expensive. Unfortunately it is no longer available in the plumbed in version.
This new unit apparently has the ability for software updates in the field via a thumbdrive and the USB port. We hope that some of these problems may get resolved and that an update is made available for already purchased units.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, April 15, 2021
Thank you for your detailed review. We appreciate your feedback and will be sure to pass along your comments to the appropriate team. If you ever need assistance with your K2500 Coffee Maker, please reach out to our team of specialists at 866-669-8922 we are here to help!
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
Easy, fast and beautiful.
on April 20, 2021
Posted by: Anonymous
I been using this for almost 2 months everyday, I make coffee, tea, chocolate options are endless, we have it in our office and it works perfectly because it’s easy to clean and everybody can use it.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Angela
Verified Purchase:Yes
Loving our new office coffee maker so far. It's very sturdy and modern.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: cgomez88
Verified Purchase:Yes
I purchased for an office plumbed machine and am very satisfied. Modern design. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com