Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
14
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Posted by: BuzzFazio
Verified Purchase:Yes
This coffee maker works great. I had a different commercial Keurig that developed a big issue and customer serve stood behind their product and sent me this model. It’s a little slower to get the coffee brewed because it has to heat up every time unless you’re brewing back to back cups but it uses less energy so it’s worth the wait. I can’t thank customer service enough for their amazing support.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
AMAZING MACHINE!!!
on March 18, 2021
Posted by: Kate6677
I received this machine Completely free to test by the app Influenster and let me just say, that this machine is amazing my staff absolutely loved it and if you have an office building or if you just want it for your house if you’re going to put it through the waterway and not the water tank way then I think that this is a great machine and works for anyone because especially it’s easy because it has the touchscreen, and that you can use any cup with it like you can use a tea cup you can use the coffee cups you could use the Hot chocolate you could really use anything for this machine that works for any type of cake up, and is very high-quality it it comes out nice it doesn’t take too long to make in the tank for the water filler is especially a great part of it because it is very big so that means it means you only have to fill it up once a day and then it will for sure last the whole day I totally recommend to anyone that has an office or just a house if you have a bigger house because this is quite a big machine!!!
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: STEWY
Verified Purchase:Yes
Coffee & tea taste so good from this machine. It’s so easy to use
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Danielle
Verified Purchase:Yes
This machine was a replacement for the K150 that was defective and didn’t brew. I have had this replacement machine for 2 weeks now and I continue to get error code 17 Overpressure Detected. Finally got a hold of someone (customer service through all this has been the worse I’ve ever experienced) and they told me to clean the needles. Which I did. Brewed one cup of coffee and same error code. Every single time I attempt to brew a cup of coffee this error code comes up. Now I’m also getting Error Code 23 Pump Timeout. I have successfully brewed only 2 cups of coffee over the very short time I’ve had it. Needless to say my time with Keurig is over which is unfortunate as we have a direct water line specifically for our coffee maker. Very disappointed and frustrated with this machine and Keurigs customer service.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, March 16, 2021
Hi Danielle, thank you for your review. We're sorry to hear about your experience with your new K-2500 and with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome of our interaction. If you are willing to give us another chance to assist you, please contact us at 866-669-8922 and our representatives are available Monday - Friday, 8 am - 5 pm EST to assist you.
Written by a customer while visiting commercial.keurig.com
Posted by: Kevin
Verified Purchase:Yes
After having the small Keurig for the last few years, we found that we were filling it every 30 mins or so each morning. The plumbed 2500, touch screen and being about to use larger mugs has been great. So far, great, commercial grade machine.
Written by a customer while visiting commercial.keurig.com
Posted by: Tnduke
Verified Purchase:Yes
I replaced a K-1500 with this unit and I love the ease of use. I also like the way the cup holder opens all the way for easier access. Great machine!!!
Response from commercial.keurig.comBy Keurig, Consumer Care, March 1, 2021
Thank you for your review. We are so happy you are loving your new K-2500 coffee maker. Happy brewing!
Written by a customer while visiting commercial.keurig.com
Customer Rating
3
Can’t Modify Settings - Use & Care Guide
on February 23, 2021
Posted by: Wes_D
The “Use & Care Guide” referenced in the quick start guide and also referenced in responses to comments on here from Keurig doesn’t exist. I’ve searched all over Keurig’s commercial site and the internet, and it’s nowhere to be found.
The QR code in the quick start guide goes to a page not found.
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, February 24, 2021
Hi Wes, we're sorry for the confusion while looking for the Use & Care Guide for your K-2500. You can find it on Support.keurig.com and we've linked it here for you: https://dam.keurig.com/content/dam/public-assets/kcom_support/K2500_UCG.pdf
Written by a customer while visiting commercial.keurig.com
Posted by: AngelaO
Verified Purchase:Yes
This machine replaced my previous k150 so far it’s meeting my expectations
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, March 9, 2021
We're happy to hear it, Angela!
Written by a customer while visiting commercial.keurig.com