Customer reviews from commercial.keurig.com
Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
87
4 Stars
21
3 Stars
8
2 Stars
11
1 Star
14
78%of customers recommend this product.
(
98 out of
126)
Customer Reviews for Keurig - K-2550 Single Serve Commercial Coffeemaker - Black
Posted by: ak_hermit
Verified Purchase:Yes
I received this unit to replace the K150P I bought in December. The K150 had a bad water pump. This unit is smaller, and much quieter. No issues with operation and it looks pretty good. The only thing that I wish it had would be menu volor options and being able to set the time for it to come out of sleep mode. Great machine sp far.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
5
Easy, fast and beautiful.
on April 20, 2021
Posted by: Anonymous
I been using this for almost 2 months everyday, I make coffee, tea, chocolate options are endless, we have it in our office and it works perfectly because it’s easy to clean and everybody can use it.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: CareBear88
Verified Purchase:Yes
It’s really great quality and metal sturdy parts. The electronic menu is smooth looking
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: tpkek
Verified Purchase:Yes
direct connect water is easy, very slim without water tank . love it
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Posted by: Carolyn P
Verified Purchase:Yes
Our office needed a new plumbed coffee maker and this is a nice slim machine that is working well so far.
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com
Customer Rating
3
Compact and serviceable design, but with flaws
on April 12, 2021
Posted by: West Hill House BandB
Verified Purchase:Yes
The main benefit of this new model is that it is much more compact in the plumbed in version than for example the prior K150. A new feature is the addition of a "strong" option, that runs the water more slowly though the pod. Also the fact that it is apparently serviceable, unlike all prior models (that had to be junked even if a minor part failed), should be a plus.
However in other respects this model is a step back from the K150. Firstly while you can set a maximum serving size, you can't select for example just one size that corresponds to the size of the cup that is provided. Also you can't have the brewer stay heated for more than 4 hours. After that it goes off and the water cools. So someone wanting a coffee after that time has to wait almost 5 minutes for the unit to heat then brew. This is big set back for our application in a bed and breakfast where guests may want a coffee infrequently but at any time.
In addition a much vaunted feature in the operating guide is the ability to upload your own images to the screen saver. However after much wasted time trying to make this work, we found out from their customer service phone support that there is a bug and this feature simply does not work!
On balance we preferred our prior plumbed in K150 model that failed after 3 years, that was also less expensive. Unfortunately it is no longer available in the plumbed in version.
This new unit apparently has the ability for software updates in the field via a thumbdrive and the USB port. We hope that some of these problems may get resolved and that an update is made available for already purchased units.
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, April 15, 2021
Thank you for your detailed review. We appreciate your feedback and will be sure to pass along your comments to the appropriate team. If you ever need assistance with your K2500 Coffee Maker, please reach out to our team of specialists at 866-669-8922 we are here to help!
Written by a customer while visiting commercial.keurig.com
Posted by: Jeff
Verified Purchase:Yes
My commercial brewer I purchased had a problem after close to 1 year of owning. They swapped my company for a new and up to date model! No questions asked! Hard to have people stand behind their products like this anymore. Needless to say....IM A FAN! #veilogistics
Written by a customer while visiting commercial.keurig.com
Posted by: Joe C
Verified Purchase:Yes
I bought this new unit about a month ago and so far it works great - I just hope it lasts - the things I don't like:
1.)It goes into a sleep mode after a prescribed time (up to 4 hours) - it then needs to heat up to work
2.) no way to drain the internal tank - so if it isn't used for a while the water will just sit in it
3.) The internal tank must be small because after 2 cups, it need to heat up the water for any additional cups.
Overall, I like it - just wish it had a few of the things listed above
1.)It goes into a sleep mode after a prescribed time (up to 4 hours) - it then needs to heat up to work
2.) no way to drain the internal tank - so if it isn't used for a while the water will just sit in it
3.) The internal tank must be small because after 2 cups, it need to heat up the water for any additional cups.
Overall, I like it - just wish it had a few of the things listed above
I would recommend this to a friend!
Written by a customer while visiting commercial.keurig.com