The Keurig 2500 is an efficient direct plumb coffee maker. The biggest negative is that the first cup of the day takes a little while to brew. The water does not stay hot overnight so the water has to heat up for the first cup. Subsequent cups take a reasonable amount of time.
I had this installed 3 weeks ago and everyone absolutely loves it! It is super simple to use and quick and a perfect cup of coffee every time. I have the plumbed in version so it's literally coffee on demand. This version is also sleek and takes up less space than my previous model
I'm on my 2nd K-2500 Plumbed Commercial Unit and I've been quite happy with both. That is until they spring a leak and leave a giant puddle of water on your counter and floor. The only way to avoid the constant mess is to shut off the supply line after making a cup of coffee. Apparently, I'm not the only K-2500 owner with this issue either... The K-2500 is a great idea with poor execution...
No, I would not recommend this to a friend.
Response from commercial.keurig.comBy Keurig, Consumer Care, April 26, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-669-8922 and our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
This machine was purchased for our office which employees just over 200 people in the human services field. A hot, delicious cup of coffee can really be a pick me up to get you through the day and this commercial grade Keurig has brightened a lot of people's days!
I would recommend this to a friend!
Response from commercial.keurig.comBy Keurig, Consumer Care, April 18, 2022
Hi Amanda, thank you for taking the time to leave this wonderful review! We're honored to be a part of everyone's work day! Happy brewing!
Bought this machine to replace my K155 direct plumb coffee maker. This was easy to hook up and takes up much less space than the k155 while still delivering the same quality… love my new keurig