Customer reviews from dewalt.com
Dewalt - Lightning to USB Charge and Sync Cable 4 ft. Black/Yellow
Average customer rating
2.1
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
8
4 Stars
1
3 Stars
1
2 Stars
6
1 Star
23
26%of customers recommend this product.
(
9 out of
35)
Customer Reviews for Dewalt - Lightning to USB Charge and Sync Cable 4 ft. Black/Yellow
Customer Rating
2
Broken lightning port
on January 29, 2022
Posted by: JC2022
from New Jersey
The cable part is really though, but the end needs work, It only lasted 2 months
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, February 9, 2023
Hello, Appreciative Customer.Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DXMA1311359. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and a |reference ticket (#6492660 so we may have all information available for your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Written by a customer while visiting dewalt.com
Customer Rating
1
Stopped working after about a week.
on June 13, 2023
Posted by: MDM88
from Placerville CA
I love Dewalt tools but this charger does not live up to the Dewalt name. Worked for about a week, now I have to hold the phone end of the cord just right to get it to charge.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® , June 14, 2023
Hello MDM88. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DXMA1311359 I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket #7385794 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Written by a customer while visiting dewalt.com
Customer Rating
1
Stopped charging
on June 14, 2023
Posted by: I want to love it
from Hartford,ct
The wife loved this 10’ rugged cable (go figure) and she instantly called dibs. It was an xmas gift from my parents in 2022. Stopped working yesterday and she isn’t pleased. Quality seems great but it’s no longer charging so it’s hard to recommend the product
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media , June 15, 2023
Hello.
Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the Charging cable. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket (#7401200) so we may have all information available from your review.
Thanks, DEWALT
Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the Charging cable. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket (#7401200) so we may have all information available from your review.
Thanks, DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Just stopped working
on June 17, 2023
Posted by: Pykman
from Windermere, Fl
Have purchase 3 long cords hoping they would not breakdown like others due to the Dewalt brand. I am ver disappointed about the fact that all 3 no long my iPhone.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, June 21, 2023
Hello. Thank you for your feedback regarding DXMA1311359. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 7436661,so all information is easily available for the agent to assist you further.
Thanks, Mitzy, DEWALT Social Media Team
Thanks, Mitzy, DEWALT Social Media Team
Written by a customer while visiting dewalt.com
Customer Rating
2
Stopped charging
on October 15, 2023
Posted by: S Lennon
from Indianpolis
We bought a new charging cable this spring because we were tired of buying cheap ones. We have had one for the past couple of years and my wife uses it when she travels for work and it has been great. The new one we bought stopped charging after less than 6 months. Really disappointed in the new one since we love the original. Way to much to pay for a charger that goes out so soon. I guess it’s back to the cheap ones for us!!
Response from dewalt.comBy DEWALT, October 17, 2023
Hello S Lennon and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DXMA1311359. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy DEWALT
Thanks, Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Not as durable as I hoped
on January 5, 2024
Posted by: Nove72
from Alaska
I bought this 6 months ago and was tired of going through phone cords. It’s important in Alaska to keep your phone charged since we have frequent power outages. The cord worked beautifully and then just stopped charging. I tried different outlets and cords and it was definitely not my phone or the outlet. I’m very disappointed.
Response from dewalt.comBy DEWALT, January 9, 2024
Hello Nove72 and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DXMA1311359 Reinforced Charging Cable for Lightning. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy DEWALT
Thanks, Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Best choice ever made
on January 12, 2024
Posted by: LadyReaper07
from North Carolina
[This review was collected as part of a promotion.] Best choice made! W/ my crazy accidental pronged life, this cord was the best choice in cords I’ve ever made. Durability is outstanding if it can survive my life it will def survive anyone else’s! Lightning has nothing on how fast it charges my phone & when you’re dangerously low on battery In midst of handling importances on your phone and need that charge this dewalt cord lives up to more than advertised! Can take that to the bank with you!!!
Written by a customer while visiting dewalt.com