Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: Kurt23
Verified Purchase:Yes
Purchased looking for a smaller case that will take a betting. This case has fit the bill. It’s light weight and holds up to my lifestyle. Would definitely get another one in the future. Only thing I would like to see is more color options available.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rockee
Verified Purchase:Yes
Pro:
Protection wise it does exactly what Otter Box claims. Thin and doesn’t feel bulky at all.
Protection wise it does exactly what Otter Box claims. Thin and doesn’t feel bulky at all.
Con:
The lever for using the ring/silent button on the side doesn’t work. Can always use DND but it’s more convenient for “me” to use the button.
The lever for using the ring/silent button on the side doesn’t work. Can always use DND but it’s more convenient for “me” to use the button.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 1, 2017
Hey Rockee!
While we're thrilled to hear that the Pursuit series has you covered on all of your epic adventures, we apologize that the mute switch isn't working well! It certainly makes sense that using the ringer would be more convenient, and we would love to help out! Installation is key for aligning the Pursuit, so feel free to check out the link below to see the application video, and if needed, our expert Otters are always available for further assistance at 1-855-688-7269!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
While we're thrilled to hear that the Pursuit series has you covered on all of your epic adventures, we apologize that the mute switch isn't working well! It certainly makes sense that using the ringer would be more convenient, and we would love to help out! Installation is key for aligning the Pursuit, so feel free to check out the link below to see the application video, and if needed, our expert Otters are always available for further assistance at 1-855-688-7269!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Picho
Verified Purchase:Yes
Alway when I change my phone I buy otter case for protect my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Adahope
Verified Purchase:Yes
Issues with the silence switch the case staying together on the sides and volume button doesn’t work wasted my money had to buy a new case disappointed I was looking forward to using it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 30, 2018
Hey Adahope,
We'd be disappointed as well! We apologize that this Pursuit series isn't matching seamlessly with your iPhone X, and our fit-conscious Otters would love to help. Please feel free to give them a ring at 1-855-688-7269, and they'll walk you through the best installation techniques for that case!
Additionally, the OtterBox video link below will provide a second application resource. This visual guide should demonstrate the proper way to align the unit with the iPhone X mute switch so that going forward, you have the smooth Otter protection that you were hoping for!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
We'd be disappointed as well! We apologize that this Pursuit series isn't matching seamlessly with your iPhone X, and our fit-conscious Otters would love to help. Please feel free to give them a ring at 1-855-688-7269, and they'll walk you through the best installation techniques for that case!
Additionally, the OtterBox video link below will provide a second application resource. This visual guide should demonstrate the proper way to align the unit with the iPhone X mute switch so that going forward, you have the smooth Otter protection that you were hoping for!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mark
Verified Purchase:Yes
The case itself is nice but as so many have mentioned the ringer toggle switch is poorly designed. I can make it work maybe 1 in 10 times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 10, 2018
Hey there Mark,
Sorry to hear that this Pursuit series is dealing with some operational issues! The case does have to be installed in a very specific way in order for that switch to work seamlessly with the iPhone X. Please feel free to take advantage of the installation video that we shot for this designated case (link below). By following these application steps, you should be able to align that unit perfectly on your iPhone so that you have no such issues going forward! If you run into any additional questions, don't hesitate to ring up our playful Otters at 1-855-688-7269, and they'll take a dive headfirst into some answers!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
Sorry to hear that this Pursuit series is dealing with some operational issues! The case does have to be installed in a very specific way in order for that switch to work seamlessly with the iPhone X. Please feel free to take advantage of the installation video that we shot for this designated case (link below). By following these application steps, you should be able to align that unit perfectly on your iPhone so that you have no such issues going forward! If you run into any additional questions, don't hesitate to ring up our playful Otters at 1-855-688-7269, and they'll take a dive headfirst into some answers!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kenisha05
Verified Purchase:Yes
I have bought otter box cases in the past, disappointed with the case, the silence/mute switch is not working I have tried to align the button like the video says and it still does not work! Highly dissatisfied!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 10, 2018
Hey Kenisha05,
Sorry to hear that you're having some trouble finding the best alignment with this Pursuit series! Not to worry - our handy Otters are ready to fix things up with some troubleshooting. Please feel free to call them at 1-855-688-7269, and they'll work through some tips and tricks to get you back on track to seamless protection as soon as possible!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that you're having some trouble finding the best alignment with this Pursuit series! Not to worry - our handy Otters are ready to fix things up with some troubleshooting. Please feel free to call them at 1-855-688-7269, and they'll work through some tips and tricks to get you back on track to seamless protection as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pmoncada87
Verified Purchase:Yes
Couldn’t seem to get the case open when we purchased it. Then we couldn’t get the case off, the bottom part is a rubber cover to protect the charging port well that fell off same day we purchased it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2018
Hi Pmoncada87,
We're so sorry to hear that the charger port flap on this Pursuit series already decided to jump ship! This is pretty strange, since normally that rubber stays fixed onto the unit permanently. If you're willing to give this case another shot, our awesome Otters would love to hook you up with a replacement! Please feel free to drop them a line at 1-855-688-7269, and they'll go ahead and get a warranty claim started.
As for the case installation, we certainly understand that it can sometimes prove to be a little tricky. By following the link below, you'll be able to watch a video that we made specifically for this product. These visual instructions should help guide you to align your new Pursuit perfectly on your iPhone X!
https://www.youtube.com/watch?v=g_noGEOZcb4
Warmly,
OtterBox Customer Service Team
We're so sorry to hear that the charger port flap on this Pursuit series already decided to jump ship! This is pretty strange, since normally that rubber stays fixed onto the unit permanently. If you're willing to give this case another shot, our awesome Otters would love to hook you up with a replacement! Please feel free to drop them a line at 1-855-688-7269, and they'll go ahead and get a warranty claim started.
As for the case installation, we certainly understand that it can sometimes prove to be a little tricky. By following the link below, you'll be able to watch a video that we made specifically for this product. These visual instructions should help guide you to align your new Pursuit perfectly on your iPhone X!
https://www.youtube.com/watch?v=g_noGEOZcb4
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kay2020
Verified Purchase:Yes
I just knew I would love this case! I had a Lifeproof case for months but the band kept coming off. So, I decided to switch to Otterbox. I’ve had this case for about 3 days and for some reason the black band on the top case is coming off. Like, I can actually feel the glue when I try to push it back on. I haven’t dropped it, so I don’t know what is going on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 1, 2018
Hey Kay2018,
We're so sorry to see that this iPhone X Pursuit series didn't quite live up to the hype! Let's get this party started with a quick warranty claim - we're confident that a brand-new replacement shouldn't give you any such trouble going forward. Just give our awesome Otters a call at 1-855-688-7269, and they'll go ahead and hook you up!
Cheers,
OtterBox Customer Service Team
We're so sorry to see that this iPhone X Pursuit series didn't quite live up to the hype! Let's get this party started with a quick warranty claim - we're confident that a brand-new replacement shouldn't give you any such trouble going forward. Just give our awesome Otters a call at 1-855-688-7269, and they'll go ahead and hook you up!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com