Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: erin23
Verified Purchase:Yes
I have a toddler who drops my phone. This was advertised as more protection than the Defender. The customer service rep also confirmed this for me. It is thin, flimsy and the case has no grip- it will slide right off the table or out of a pocket. I ordered the Defender the day this case arrived. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 9, 2017
Hey erin23,
We truly apologize about any miscommunication surrounding the design for the Pursuit! True, the Pursuit is more protective than the Defender, and also integrates a more streamlined technology. Sorry to see that it was a little too sleek for your liking, and we're glad that you found an option that works better for you! Should you have any further OtterBox questions, please don't hesitate to call our expert Otters at 1-855-688-7269, and they'll be glad to help out!
Best,
OtterBox Customer Service Team
We truly apologize about any miscommunication surrounding the design for the Pursuit! True, the Pursuit is more protective than the Defender, and also integrates a more streamlined technology. Sorry to see that it was a little too sleek for your liking, and we're glad that you found an option that works better for you! Should you have any further OtterBox questions, please don't hesitate to call our expert Otters at 1-855-688-7269, and they'll be glad to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Orion
Verified Purchase:Yes
Ive had for over a week and the protection is outstandingly, but I would recommend the black case. Clear scratched up after one day, noticeably, kinda bummed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mitch
Verified Purchase:Yes
Good protection but can’t get silent on/off toggle switch to work and the case is almost impossible to get off once it’s on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 10, 2017
Dear Mitch,
Sorry to hear that you're not falling completely in love with the Pursuit series! The case does have to be very specifically installed in order to work seamlessly with the iPhone, but not to worry - our Otter representatives are pros. Feel free to call them at 1-855-688-7269, and they'll gladly help align the case so it continues to protect your device for a long time going forward!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that you're not falling completely in love with the Pursuit series! The case does have to be very specifically installed in order to work seamlessly with the iPhone, but not to worry - our Otter representatives are pros. Feel free to call them at 1-855-688-7269, and they'll gladly help align the case so it continues to protect your device for a long time going forward!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: GuyC
Verified Purchase:Yes
Two days into using it. Front seal is not lined up, side snap and switch for muting does not align correctly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 10, 2017
Hi GuyC,
We're very sorry to see that your Pursuit case is having trouble being best friends with your iPhone! It does have to be very specifically installed in order to align correctly, and our experienced Otters will be glad to help out! Please don't hesitate to give them a ring at 1-855-688-7269, and before you know it, your iPhone will be perfectly covered with the ultimate protection!
Regards,
OtterBox Customer Service Team
We're very sorry to see that your Pursuit case is having trouble being best friends with your iPhone! It does have to be very specifically installed in order to align correctly, and our experienced Otters will be glad to help out! Please don't hesitate to give them a ring at 1-855-688-7269, and before you know it, your iPhone will be perfectly covered with the ultimate protection!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Amr A
Verified Purchase:Yes
bought the product around a month ago and the inside edge glow is coming out attracting small particles. This is really bad......
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Hey Amr A,
Sorry to hear that your iPhone X Pursuit got a little tired and started giving up! We try to train our cases to stay as alert and vigilant as possible so that they provide consistent protection. Our records show that we're reinstating that case for you via our warranty, and we're thrilled that a replacement is headed your way! If you have any questions in the future, please don't hesitate to call our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that your iPhone X Pursuit got a little tired and started giving up! We try to train our cases to stay as alert and vigilant as possible so that they provide consistent protection. Our records show that we're reinstating that case for you via our warranty, and we're thrilled that a replacement is headed your way! If you have any questions in the future, please don't hesitate to call our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Turtle
Verified Purchase:Yes
Couldn’t get the case to close properly, even took to the ATT store where I purchased my phone and they couldn’t get it to work. I will still buy an Otterbox, just a different one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2017
Hi Turtle!
We apologize that your experience with the Pursuit series was so disheartening, and that you felt returning the product was the best option! It is odd that the case was not a perfect fit with your iPhone, and had you contacted us, we would have loved to try troubleshooting the issue. For future reference, please note that our friendly Otters at 1-855-688-7269 are always here to help, and if you have any additional questions, please let us know!
Best,
OtterBox Customer Service Team
We apologize that your experience with the Pursuit series was so disheartening, and that you felt returning the product was the best option! It is odd that the case was not a perfect fit with your iPhone, and had you contacted us, we would have loved to try troubleshooting the issue. For future reference, please note that our friendly Otters at 1-855-688-7269 are always here to help, and if you have any additional questions, please let us know!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: P Mo
Verified Purchase:Yes
Overall, I am satisfied with the case and its performance. However, after having it for 16 days it appears that the rubber seal surrounding the inner portion of the phone face is beginning to separate from the rest of the case itself. I have used Otterbox for a number of years and this issue is the first of its kind to me considering my previous experiences with the Otterbox brand. I have faith in the company but this is causing concern with how soon the separation is occurring.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2017
Hey there P Mo,
Our sincerest apologies that your Pursuit case isn't living up to expectations! This experience definitely isn't typical, and we're glad to see that we already have a warranty replacement headed your way. You should be receiving an email regarding your tracking information shortly! Thanks for all of your Otter faith, and if you have any additional questions, please always feel welcome to contact our representatives at 1-855-688-7269. We're confident that a new Pursuit should deliver on the OtterBox quality that you're used to!
Best,
OtterBox Customer Service Team
Our sincerest apologies that your Pursuit case isn't living up to expectations! This experience definitely isn't typical, and we're glad to see that we already have a warranty replacement headed your way. You should be receiving an email regarding your tracking information shortly! Thanks for all of your Otter faith, and if you have any additional questions, please always feel welcome to contact our representatives at 1-855-688-7269. We're confident that a new Pursuit should deliver on the OtterBox quality that you're used to!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joshua421
Verified Purchase:Yes
Received the case before my iPhone X shipped out, and as soon as I got the phone it went right on. The case works great with the ZAGG Glass+ Screen Protector and so far survived one fall it took from the bathroom sink. The way the speakers face the front also works great and is amazing to have.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com