Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: Hattrick
Verified Purchase:Yes
Very over priced and poor quality. The case buttons are almost impossible to use requires way to much force and must hold phone side ways to be able to apply enough pressure. The clear back cover scratches when you look at it and looks horrible after only 2 days use! The so called sealed case is not very sealed dust hair and lint all between back cover and phone. Opening case back up to clean is very difficult and once i got open inside scratched even when using microfiber. Never been so disappointed from outter box
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Hi Hattrick,
Sorry to hear that you're feeling disappointed by the iPhone X Pursuit Series! It looks like there could be an installation issue going on, which is causing the buttons to not align properly and creating gaps that let in dirt and debris. Normally this can be fixed with some quick troubleshooting, but with a scratched back, our Otter overachievers would like to go one step further and send you a replacement case. Please don't hesitate call them up at 1-855-688-7269, and they'll dive right into a warranty claim! Additionally, feel free to check out the link below for our Pursuit installation video, which should offer some valuable tips!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Sincerely,
OtterBox Customer Service Team
Sorry to hear that you're feeling disappointed by the iPhone X Pursuit Series! It looks like there could be an installation issue going on, which is causing the buttons to not align properly and creating gaps that let in dirt and debris. Normally this can be fixed with some quick troubleshooting, but with a scratched back, our Otter overachievers would like to go one step further and send you a replacement case. Please don't hesitate call them up at 1-855-688-7269, and they'll dive right into a warranty claim! Additionally, feel free to check out the link below for our Pursuit installation video, which should offer some valuable tips!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ally
Verified Purchase:Yes
I always use OtterBox cases for my phone and bout this one about a month before I actually had the phone! Now that I’ve had the phone for about a week I’ve decided to rerun this case (once customer service is open on Monday) due to the case not fitting around the volume buttons. I’ve now seen many reviews stating the same thing. The case sticks out around the buttons and it makes it difficult to use them. I also can’t get the mute toggle to work with the case on. It’s a shame because I absolutely love all the other features of this case. Insane on other reviews a response saying to watch a YouTube video showing exactly how to put the case on. I followed those directions with no change in fit. So I’m just going to stick with the commuters series.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2017
Dear Ally,
We're not satisfied until you are, and we apologize that your volume buttons are having trouble aligning correctly! Please feel free to give our awesome Otters a call at 1-855-688-7269, and they'll hook you up with some troubleshooting tips or even a warranty replacement, if that's what it takes to smooth things over!
Best,
OtterBox Customer Service Team
We're not satisfied until you are, and we apologize that your volume buttons are having trouble aligning correctly! Please feel free to give our awesome Otters a call at 1-855-688-7269, and they'll hook you up with some troubleshooting tips or even a warranty replacement, if that's what it takes to smooth things over!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mg123
Verified Purchase:Yes
It’s a solid case no doubt. However it has never closed 100%. Even spending ages to carefully close the sides, the left volume button area never fit well. Disappointing at this very high price. I wouldn’t buy this model again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2017
Hi Mg123!
A case that doesn't close 100%? How weird! We so apologize that this is happening, and our handy Otters will be happy to fix you up with a warranty replacement. Please feel free to reach them at 1-855-688-7269, and they'll gladly get things started for you. Additionally, we would recommend taking advantage of the link below, which shows our installation video for the Pursuit series. This should offer some handy tips and tricks for aligning that case perfectly!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Cheers,
OtterBox Customer Service Team
A case that doesn't close 100%? How weird! We so apologize that this is happening, and our handy Otters will be happy to fix you up with a warranty replacement. Please feel free to reach them at 1-855-688-7269, and they'll gladly get things started for you. Additionally, we would recommend taking advantage of the link below, which shows our installation video for the Pursuit series. This should offer some handy tips and tricks for aligning that case perfectly!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rick007
Verified Purchase:Yes
I use to use the Defender But when I got the IPhone X, I went with the pursuit case it goes in and out of my pocket easily and is a strong case does not bend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Don 56
Verified Purchase:Yes
Ringer On /Off switch does Not Work , also NO instructions came with case //// said go to web site //// I like the case for size BUT
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2017
Hey there Don 56,
We're sorry to hear that the mute ringer on your Pursuit series is struggling a little bit! The case does have to be very specifically installed in order for that switch to work correctly, so please feel welcome to call our Otter experts at 1-855-688-7269. They'll be happy to help align that case perfectly on your iPhone and get you back on track to the ultimate protection!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that the mute ringer on your Pursuit series is struggling a little bit! The case does have to be very specifically installed in order for that switch to work correctly, so please feel welcome to call our Otter experts at 1-855-688-7269. They'll be happy to help align that case perfectly on your iPhone and get you back on track to the ultimate protection!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kenny
Verified Purchase:Yes
The only problem I have is with the mute switch on the side I’ve had to go through 3 of these cases already because they constantly break
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 3, 2018
Hey Kenny,
We're sorry to see that this Pursuit series is causing you to consider making the "switch!" This unit does have to be very specifically installed in order to work flawlessly with that iPhone X mute ringer. Please feel free to follow the link below to check out an installation video that we made for the Pursuit. This visual guide should help align that switch perfectly with your device so that you experience no such trouble going forward!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
We're sorry to see that this Pursuit series is causing you to consider making the "switch!" This unit does have to be very specifically installed in order to work flawlessly with that iPhone X mute ringer. Please feel free to follow the link below to check out an installation video that we made for the Pursuit. This visual guide should help align that switch perfectly with your device so that you experience no such trouble going forward!
https://www.youtube.com/watch?v=g_noGEOZcb4
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Maggie
Verified Purchase:Yes
I bought this case three weeks ago. It took almost two weeks for me to get the case. Once I got it it didn’t fit well. The button for the silent option doesn’t sit right with the closure. The case isn’t even on that part and I can only have the phone on silent since it’s better than having volume on at all times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 9, 2018
Dear Maggie,
We're sorry to see that this Pursuit series is making you choose between silence and constant volume! Occasionally, this issue can result from misalignment between the case and the device, but not to worry - our Otter experts have a few troubleshooting tricks up their sleeves. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get that Pursuit perfectly installed on your iPhone X!
Best,
OtterBox Customer Service Team
We're sorry to see that this Pursuit series is making you choose between silence and constant volume! Occasionally, this issue can result from misalignment between the case and the device, but not to worry - our Otter experts have a few troubleshooting tricks up their sleeves. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get that Pursuit perfectly installed on your iPhone X!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
I have owned many OtterBox cases for the iPhone, and they have done great with protection, but this case actually looks good AND protects my phone. The fit is absolutely perfect and the style is nice. My only recommendation is to buy a screen protector because this case has an open front.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com