Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: War813
Verified Purchase:Yes
Bought this case due to its advertised slim but durable design. And it no doubt durable, but it adds a ton of bulk to the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Hey War813,
While we're glad to hear that the Pursuit is proving its durability, we apologize that it's a little too bulky for your comfort level. Although the added size adds a bit in terms of protection, we do have a few other slimmer styles that might interest you more! We would suggest taking a look at our Symmetry series, which is our most streamlined design. Feel free to click on the following link to check it out, and give our awesome Otters a ring at 1-855-688-7269 with any further queries!
https://www.otterbox.com/en-us/iphone-x/symmetry-series-case/apl28-iph17.html?dwvar_apl28-iph17_color=20#start=10
Sincerely,
OtterBox Customer Service Team
While we're glad to hear that the Pursuit is proving its durability, we apologize that it's a little too bulky for your comfort level. Although the added size adds a bit in terms of protection, we do have a few other slimmer styles that might interest you more! We would suggest taking a look at our Symmetry series, which is our most streamlined design. Feel free to click on the following link to check it out, and give our awesome Otters a ring at 1-855-688-7269 with any further queries!
https://www.otterbox.com/en-us/iphone-x/symmetry-series-case/apl28-iph17.html?dwvar_apl28-iph17_color=20#start=10
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dave
Verified Purchase:Yes
The case is sturdy, easy to put together; and solid. The only flaw I can really tell is the silence ringer switch. It doesn’t always catch. It is poorly designed. For an all glass iPhone I would recommend this but otter box is charging a lot of money for a case that is hard to silence.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Seems like it would work if the plastic was better
on November 17, 2017
Posted by: Dayne
Verified Purchase:Yes
The plastic which snaps into the back part is very cheap and bends easily, and you must bend the case to remove it. The tabs bent and now doesn’t snap in properly. The switch which operates the ringer mute also bent and permanently leaves my phone on ring. Seems like a solid case, but I’ve only had the case on for a day
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey Dayne,
One day, one damaged Pursuit case...the math just doesn't add up here! We truly apologize that this happened, and if you're willing to give us another shot, please feel welcome to call our expert Otters at 1-855-688-7269. Not only will they send you a brand new replacement case via the warranty, but they'll also provide some valuable application tricks so that the second case matches perfectly with your iPhone. We're excited for you to experience the ultimate protection of the Pursuit series!
Best,
OtterBox Customer Service Team
One day, one damaged Pursuit case...the math just doesn't add up here! We truly apologize that this happened, and if you're willing to give us another shot, please feel welcome to call our expert Otters at 1-855-688-7269. Not only will they send you a brand new replacement case via the warranty, but they'll also provide some valuable application tricks so that the second case matches perfectly with your iPhone. We're excited for you to experience the ultimate protection of the Pursuit series!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Justadad
Verified Purchase:Yes
Case is OK. My biggest complaint is that the mute switch doesn’t work well. Considering the cost of this case, it’s a big deal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey Justadad,
You're right, this is a big deal! We apologize that your mute switch is giving you some pushback. The case does have to be very specifically applied in order for that switch to work perfectly with the iPhone, so there could be a misalignment issue going on. Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll be happy to help you align the case flawlessly so that the ringer catches better!
Regards,
OtterBox Customer Service Team
You're right, this is a big deal! We apologize that your mute switch is giving you some pushback. The case does have to be very specifically applied in order for that switch to work perfectly with the iPhone, so there could be a misalignment issue going on. Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll be happy to help you align the case flawlessly so that the ringer catches better!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rdtrk
Verified Purchase:Yes
Case does not fit phone. The inside padding is protruding through the case and messing up my screen Not happy with this case at all. !!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2017
Hey Rdtrk,
Sorry to see that your Pursuit case isn't getting along well with your iPhone X! It is odd that the seal is protruding through the case, and our Otter team would love to take a closer look to get this fixed. Please feel welcome to reach out to them at 1-855-688-7269, and before you know it, the Pursuit and your iPhone X will be best buddies and work perfectly together!
Cheers,
OtterBox Customer Service Team
Sorry to see that your Pursuit case isn't getting along well with your iPhone X! It is odd that the seal is protruding through the case, and our Otter team would love to take a closer look to get this fixed. Please feel welcome to reach out to them at 1-855-688-7269, and before you know it, the Pursuit and your iPhone X will be best buddies and work perfectly together!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jonvrgs
Verified Purchase:Yes
I bought this case 2 weeks ago and u can't control some features because it doesn't fit the iPhone X well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 21, 2017
Hi Jonvrgs,
Our apologies that your experience with the iPhone X Pursuit hasn't quite met expectations! It is strange that the case isn't fitting properly, and we're glad to see that we already have a warranty replacement headed your way. You should be receiving an email regarding your tracking information shortly. Additionally, we would recommend taking advantage of the link below, which has an installation video to make sure your new case is aligned perfectly on your phone! If you have any further questions, please feel free to call our expert Otters at 1-855-688-7269, and they'll be glad to assist you!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
Our apologies that your experience with the iPhone X Pursuit hasn't quite met expectations! It is strange that the case isn't fitting properly, and we're glad to see that we already have a warranty replacement headed your way. You should be receiving an email regarding your tracking information shortly. Additionally, we would recommend taking advantage of the link below, which has an installation video to make sure your new case is aligned perfectly on your phone! If you have any further questions, please feel free to call our expert Otters at 1-855-688-7269, and they'll be glad to assist you!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Katyce14
Verified Purchase:Yes
Great protection for my phone but not the best quality for the price. The inner border closest to the screen slightly protrudes from where it’s supposed to be in some places. Overall not impressed with the quality. Won’t purchase again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2017
Hey there Katyce14,
We so apologize that the Pursuit series seems to be letting you down a bit! It is odd that the inner seal is coming out in certain places, as this is not typical of the product. We definitely want you to be able to experience the ultimate protective benefits of the unit, so please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to hook you up with a warranty replacement. We're confident that a new case will deliver on the OtterBox quality that you expect!
Regards,
OtterBox Customer Service Team
We so apologize that the Pursuit series seems to be letting you down a bit! It is odd that the inner seal is coming out in certain places, as this is not typical of the product. We definitely want you to be able to experience the ultimate protective benefits of the unit, so please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to hook you up with a warranty replacement. We're confident that a new case will deliver on the OtterBox quality that you expect!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trturvey
Verified Purchase:Yes
I’m pretty happy with the case. The only issue is that the case doesn’t clip together properly (yes I followed instructions), so dust will inevitably get in.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Hey there Trturvey,
This definitely does not sound like the Otter experience that we had in mind when we released our most protective case yet! We apologize that your Pursuit series is not snapping together properly, and we would love to take a closer look. Please feel welcome to call our investigative Otters at 1-855-688-7269, and they'll solve this mystery and realign the case. Your iPhone should be guarded and secure against any dust bunnies that head your way!
Sincerely,
OtterBox Customer Service Team
This definitely does not sound like the Otter experience that we had in mind when we released our most protective case yet! We apologize that your Pursuit series is not snapping together properly, and we would love to take a closer look. Please feel welcome to call our investigative Otters at 1-855-688-7269, and they'll solve this mystery and realign the case. Your iPhone should be guarded and secure against any dust bunnies that head your way!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com