Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: Chrisy
Verified Purchase:Yes
Dirt collects just above the screen side camera and the silent switch doesn’t work 75% of the time and sometimes it just pops out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2018
Dear Chrisy,
Yikes - this certainly doesn't sound like the stress-free security that we had planned for your Pursuit series! We apologize that the case is having some trouble finding the perfect alignment, and our Otter experts would love to help troubleshoot this, so please don't hesitate to call them at 1-855-688-7269. They'll take a closer look and make sure that you can seamlessly enjoy that maximum protection for a long time going forward!
Best,
OtterBox Customer Service Team
Yikes - this certainly doesn't sound like the stress-free security that we had planned for your Pursuit series! We apologize that the case is having some trouble finding the perfect alignment, and our Otter experts would love to help troubleshoot this, so please don't hesitate to call them at 1-855-688-7269. They'll take a closer look and make sure that you can seamlessly enjoy that maximum protection for a long time going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nurserob
Verified Purchase:Yes
The buttons are hard and it is hard to shut phone down. Also unable to use silence button
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2018
Hi Nurserob,
We apologize that this Pursuit series seems to be running into a couple of practicality problems! Our awesome Otters would love to hook you up with some alignment troubleshooting, so please feel welcome to give them a quick call at 1-855-688-7269. They'll have you back on track to painless protection in no time at all!
Cheers,
OtterBox Customer Service Team
We apologize that this Pursuit series seems to be running into a couple of practicality problems! Our awesome Otters would love to hook you up with some alignment troubleshooting, so please feel welcome to give them a quick call at 1-855-688-7269. They'll have you back on track to painless protection in no time at all!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hman830
Verified Purchase:Yes
I decided to try the 2nd version of this case after 2 failed attempts with version 1.. version 1 the seal kept detaching... this is a much better design
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Haq1
Verified Purchase:Yes
Great protection and looks stunning ...............
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Troop
Verified Purchase:Yes
Otterbox is the only case’s I use and the pursuit series is the best yet!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rada
Verified Purchase:Yes
Light weight and good for kids. Not worried of phone getting smashed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: baby doc
Verified Purchase:Yes
was quite surprised that the cash also improved the sound compared to the apple case i had before
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Grratefulady
Verified Purchase:Yes
I wanted a good protectant that will also work when I ski. A chat support made recommendations. I wasn’t happy that no one carries this color in stores because my trip is very soon but I was happy with the timing of the delivery.
I like the lanyard for use on the slopes. I haven’t decided yet if I like it for everyday use
I like the lanyard for use on the slopes. I haven’t decided yet if I like it for everyday use
I would recommend this to a friend!
Written by a customer while visiting otterbox.com