Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5 out of 5
3.5
(216 Reviews)
Open Ratings Snapshot
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product. 
(
128 out of 209
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Customer Rating
5 out of 5
5
Worth the money
on November 5, 2017
Posted by: Fat jack
Verified Purchase:Yes
Have only had case on since Friday but love it already saved me from several falls, I bought it for the design and love that as well
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best phone case
on November 6, 2017
Posted by: LINDA
Verified Purchase:Yes
I love my Pursuit case for my iPhone 7 Plus so when I ordered the iPhone X, I immediately ordered the same case for it. The case is slim and protects well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Awesome case, don’t care for material
on November 21, 2017
Posted by: Juan
Verified Purchase:Yes
I love the actual design and feel of the case, however I am not happy about how easily colors transfer on to the case. Just by putting the phone in my pocket the case got a blue dye all around the edges within two days.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2017
Hey Juan!

Sounds like your Pursuit had dreams of being a different color, and decided to go for it! While we're all about making dreams happen here at OtterBox, we apologize that this is happening, and we would love to solve this cosmetic issue with a warranty replacement. Please feel welcome to call our snazzy Otters at 1-855-688-7269, and they'll outfit you with a brand new case!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case for IPhone X
on November 25, 2017
Posted by: Nhlman
Verified Purchase:Yes
This case is great for the IPhone X. It fits like a glove. One tip though is that once it is on you need to use a dime in the space under the bottom flap to get it off. I am very please with the product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case!
on December 1, 2017
Posted by: Tamms
Verified Purchase:Yes
I have had this case on my phone for 3 weeks now and like it a lot. I have always had the Symmetry on my previous phones and they were great but I figured I should have a bit more protection with my new phone so I went with the Pursuit. I do think it is over priced and had some hesitation when deciding which case to get so I hope it holds up to its extreme price tag! Overall I’m happy with it and feel like I have great protection on my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Otter box Pursuit series for iPhone x
on December 21, 2017
Posted by: Cara
Verified Purchase:Yes
I cannot get the case off my phone
The only way is to break the phone case
It’s also very big I thought it would be slimmer
You also have to buy a screen protector in addition to the case
Over priced
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2017
Dear Cara,

We're sorry to see that the iPhone X Pursuit series is giving you some trouble! True, the cases can sometimes be a little tricky to put on and take off, but our Otter experts are always available at 1-855-688-7269 to provide further assistance! Additionally, please feel welcome to follow the link below to watch the installation video for the Pursuit. This should offer a few tips and tricks that will make alignment a little easier!

https://www.youtube.com/watch?v=84mT_7-ByNQ

While we completely appreciate your hesitation based on price, we think that the cost is well worth the ultimate protection, outstanding customer service, and limited lifetime warranty that all come with the product. If you have any additional questions on this, please let us know!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not a fan
on December 21, 2017
Posted by: Judy
Verified Purchase:Yes
I bought the case for my I Pone X. It is warped on one side and it is really hard to pick the buttons and the back was scratched. Not a fan.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2017
Dear Judy,

Yikes, this certainly does not sound like the experience that we had in mind for our most protective case yet! It is odd that your case arrived "warped," and we apologize. Our awesome Otters would love to hook you up with a replacement case, so please don't hesitate to call them at 1-855-688-7269. They'll set up a warranty claim and send a new Pursuit series that we're confident should deliver on all of your OtterBox expectations!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The 2nd one was Great!
on February 26, 2018
Posted by: ABBPB
Verified Purchase:Yes
I ordered this for my new iphone and it didn't seem to fit. I called OtterBiox and true to form, they shipped me a new one, which worked perfectly! It is much slimmer than the Defender I have used for years and I love the had strap.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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