Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: Dave in Eastvale
Verified Purchase:Yes
* Mute button broke off after the first day.
* Slick case. Feels like it could slip out of ones hand if not careful.
* Nice case. Fits the X well.
* Not bulky compared to previous Otterbox designs.
* Slick case. Feels like it could slip out of ones hand if not careful.
* Nice case. Fits the X well.
* Not bulky compared to previous Otterbox designs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2017
Hey there Dave in Eastvale,
We're thrilled to see that your Pursuit matches magnificently with the iPhone X, and that you're enjoying the streamlined design! We apologize that your mute button broke so quickly, and we would love to rectify the situation with a warranty replacement! Please feel free to call our awesome Otters at 1-855-688-7269, and they'll gladly send out a new case that we're confident should protect your device going forward!
Best,
OtterBox Customer Service Team
We're thrilled to see that your Pursuit matches magnificently with the iPhone X, and that you're enjoying the streamlined design! We apologize that your mute button broke so quickly, and we would love to rectify the situation with a warranty replacement! Please feel free to call our awesome Otters at 1-855-688-7269, and they'll gladly send out a new case that we're confident should protect your device going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not impressed at all - defender is way better
on November 10, 2017
Posted by: sanvega
Verified Purchase:Yes
I bought it bc it said it was better than the defender. Completely disappointed. I do not believe it is sturdy at all.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Amanda Navz
Verified Purchase:Yes
I was looking for a minimalistic case that would truly protect my all glass phone, but that did NOT come with a screen protector because I already have a great one installed on my phone. I took a leap of faith with this purchase after purchasing another otterbox case that I was not impressed with and after reading the other reviews on this case. I am not sure why people had such an incredibly hard time assembling the case. It took a total of 20 seconds to assemble. I also like how the speaker port projects the sound to the front of the phone instead of the bottom. It makes the sound so clear. This case stays true to it's claim. It is truly thin and extremely durable. I am so happy with this sleek case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joey
Verified Purchase:Yes
The case needs more color options and the hard plastic although it provides great protection it is very slippery on the dash of my car
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2018
Hey Joey,
While we're glad to hear that this Pursuit series is keeping your iPhone safe and secure, no matter what, we apologize that the design is a little too sleek for your preferences! True, the Pursuit was specifically designed to provide tough, pocket-friendly security. However, if you're looking for something that offers an equal balance of protection and traction, we would recommend taking a peek at our Defender series, which incorporates an outer rubber slipcover. Feel free to check it out via the link below, and call our friendly Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Best,
OtterBox Customer Service Team
While we're glad to hear that this Pursuit series is keeping your iPhone safe and secure, no matter what, we apologize that the design is a little too sleek for your preferences! True, the Pursuit was specifically designed to provide tough, pocket-friendly security. However, if you're looking for something that offers an equal balance of protection and traction, we would recommend taking a peek at our Defender series, which incorporates an outer rubber slipcover. Feel free to check it out via the link below, and call our friendly Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jesus
Verified Purchase:Yes
I very satisfied with my purchase. I would buy it again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tpeltz
Verified Purchase:Yes
Great protection and not too bulky. The rubber is grippy, but does not interfere with pocketing the phone. This is probably my favorite OtterBox case to date.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jmgrambo
Verified Purchase:Yes
Fits like a glove. Works well with my Zagg screen cover.
Doesn't add excessive bulk to the phone.
Doesn't add excessive bulk to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The case is not scratch resistant, therefore I have scratches just from it vein in my purse. Also the screen protector is lifting and not sticking to my phone in the corners/edges. Lastly, the case does not seem as durable considering I dropped my phone while enclosed in the case and my phone got scratched. I really don’t like the material, I prefer the rubber case over this plastic/fiber glass case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 7, 2018
Hey there!
We apologize that you're feeling slightly let down by the iPhone X Pursuit series! It is definitely odd that the case has succumbed to scratches, as this isn't typically something we see with the Pursuit. Please keep in mind that we are always happy to replace any damaged products, including the Alpha Glass screen protector, under our warranty. If you'd like to give this another try, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to set up a claim!
On the other hand, if your heart is set on that rubber slipcover, we might recommend the Defender series! Take a peek at our flagship case by following the link below, and let us know if you run into any questions!
https://www.otterbox.com/en-us/iphone-x/defender-series-screenless-edition-case/apl2-iph17.html?dwvar_apl2-iph17_color=20#start=1
Sincerely,
OtterBox Customer Service Team
We apologize that you're feeling slightly let down by the iPhone X Pursuit series! It is definitely odd that the case has succumbed to scratches, as this isn't typically something we see with the Pursuit. Please keep in mind that we are always happy to replace any damaged products, including the Alpha Glass screen protector, under our warranty. If you'd like to give this another try, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to set up a claim!
On the other hand, if your heart is set on that rubber slipcover, we might recommend the Defender series! Take a peek at our flagship case by following the link below, and let us know if you run into any questions!
https://www.otterbox.com/en-us/iphone-x/defender-series-screenless-edition-case/apl2-iph17.html?dwvar_apl2-iph17_color=20#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com