Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5 out of 5
3.5
(216 Reviews)
Open Ratings Snapshot
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product. 
(
128 out of 209
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Customer Rating
5 out of 5
5
Slim and Beautiful!
on January 6, 2018
Posted by: Anuschka
Verified Purchase:Yes
Otterbox has hit the nail on the head—a slim case with utmost protection for my iPhone X!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Slim, well designed.
on January 6, 2018
Posted by: Paulyboy
Verified Purchase:Yes
Very well designed. Slim fitting. Still fits in pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Needs work
on January 8, 2018
Posted by: Big Swede
Verified Purchase:Yes
I’ve had many Otterbox cases in the past and they all have kept my phone safe without an issue. This is the first time I’ve had any type of annoyance. For some reason the foam barrier seal is pushing out from under the case. Even though it’s not that big of a deal, it’s quite annoying. Also the silent/ring switch doesn’t have the best functionality; none of the buttons do. I do like the case, just needs so tending too before I purchase another one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2018
Hi Swede12,

Thanks for being a fan of OtterBox over the years! We are sorry to hear you are having some issues with your Pursuit case! We recommend re-installing the phone into the case. When re-installing the phone, insert the phone silent switch side first. If that doesn't work, give us a quick call at 1-855-688-7269 and we'd be more than happy to assist with a warranty replacement!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not impressed
on January 10, 2018
Posted by: kjttx
Verified Purchase:Yes
The case was slippery. I like more grip. I couldn’t get the two halves to fit completely either. I didn’t like the little rubber pieces designed to keep out dust/water. They just flop around and don’t fit precisely. Otter has done better in the past.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 12, 2018
Hi kjttx,

Thanks for your feedback! We are sorry that this Pursuit case is letting you down. It is odd that it is not fitting as well as it should. If you still have this case please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Decent case
on January 12, 2018
Posted by: JAntoso56
Verified Purchase:Yes
This is a nice slim case. I really like the speaker ports in the front of the case! It seams to be pretty sturdy without all the extra bulk. I’m not really a big fan of ringer switch on the side. It took several tries to get the phone installed right so the switch would work. It doesn’t work all the time either!
This is not the case for you if you like to change your case from one to another frequently. If it wasn’t for the ringer switch, I think I could’ve given this a 5 star review. All in all I think this will be a solid case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great design - But
on January 12, 2018
Posted by: Name
Verified Purchase:Yes
One line pic looked good - received and the edge is to smooth. Was looking for surface texture like I had on my 6s cover. Regretfully had to return.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 15, 2018
Hi Name,

We apologize that the construction of the iPhone X Pursuit series didn't quite match your style! We completely respect your decision to return the product based on preferences, and we think we might have a case that is more up your alley. Please feel free to follow the link below and take a peek at the iPhone X Defender series! The Defender has rubber silicone that stretches over the back and provides the extra texture that you're looking for. Check it out, and don't hesitate to call up our amazing Otters at 1-855-688-7269 with any follow-up questions!

https://www.otterbox.com/en-us/iphone-x/defender-series-screenless-edition-case/apl2-iph17.html?dwvar_apl2-iph17_color=20#start=1

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best purchase ever!
on January 13, 2018
Posted by: Stacey
Verified Purchase:Yes
Love love love this case! I love the colors how small it is and how protective it is for my iPhone X! Would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
compact protection
on January 29, 2018
Posted by: moses
Verified Purchase:Yes
Sleek and compact size for best possible protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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