Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Average customer rating
3.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
87
4 Stars
35
3 Stars
33
2 Stars
27
1 Star
34
61%of customers recommend this product.
(
128 out of
209)
Customer Reviews for OtterBox - Refurbished Excellent - PURSUIT SERIES Case for Apple iPhone X/XS - (77-57210) - CR - Black
Posted by: What case
Verified Purchase:Yes
Excited to receive the Otterbox case. Opened the box and the clear back was scratched up. So disappointed. Can’t take pic.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey Aloha,
Yikes, sounds like your Pursuit got in a little scuffle during shipping and didn't emerge fully intact! It certainly would be disappointing to open a new package to find a scratched case, and we apologize that this happened. We would love to smooth things over by sending a replacement case, so please feel free to ring up our playful Otters at 1-855-688-7269, and they'll dive right into a warranty claim!
Sincerely,
OtterBox Customer Service Team
Yikes, sounds like your Pursuit got in a little scuffle during shipping and didn't emerge fully intact! It certainly would be disappointing to open a new package to find a scratched case, and we apologize that this happened. We would love to smooth things over by sending a replacement case, so please feel free to ring up our playful Otters at 1-855-688-7269, and they'll dive right into a warranty claim!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: YASSKWEEN84
Verified Purchase:Yes
I love how it is not bulky and your phone is still protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Good case, wish there were more color options
on November 22, 2017
Posted by: Cinole
Verified Purchase:Yes
I prioritize protection in a phone case, and this case seems as though it will provide great protection. However, I wish there were more color options. The clear case back looks absolutely gorgeous with my new iPhone, but the black around the front is very boring. It wish the clear back option was available with other colors, and I wish there was a better color selection overall.
Written by a customer while visiting otterbox.com
Posted by: Pat55
Verified Purchase:Yes
Excellent products Continue to put out great quality product for consolers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Blacksj
Verified Purchase:Yes
I like the case but the vibrate lever does not work. It worked for one day and stopped.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Hey there Blacksj,
Yikes, we apologize that the mute switch gave up on you! This is odd, but can sometimes be caused by misalignment of the iPhone switch with the ringer on the Pursuit case itself. The unit does have to be very specifically applied in order to work seamlessly with the device, so please feel free to check out our installation video via the following link. It should provide some helpful tricks, and if you need any further assistance, just call up our expert Otters at 1-855-688-7269. We'll always do what we can to help out!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
Yikes, we apologize that the mute switch gave up on you! This is odd, but can sometimes be caused by misalignment of the iPhone switch with the ringer on the Pursuit case itself. The unit does have to be very specifically applied in order to work seamlessly with the device, so please feel free to check out our installation video via the following link. It should provide some helpful tricks, and if you need any further assistance, just call up our expert Otters at 1-855-688-7269. We'll always do what we can to help out!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BB11
Verified Purchase:Yes
The buttons on the case are very stiff and hard to press. It takes 2 hands to press the power button. Other than that it is a standard case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 28, 2017
Hey there BB11,
Yikes, sorry to hear that implementing the power button on your case has turned into a two-hand job! Not to worry - although the side buttons on newer cases can occasionally be a little stiff at first, they typically become more comfortable with some time and use. If the problem persists or just becomes too frustrating, please feel free to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for you!
Warmly,
OtterBox Customer Service Team
Yikes, sorry to hear that implementing the power button on your case has turned into a two-hand job! Not to worry - although the side buttons on newer cases can occasionally be a little stiff at first, they typically become more comfortable with some time and use. If the problem persists or just becomes too frustrating, please feel free to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for you!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SPaige
Verified Purchase:Yes
I have always owned the otter box defender, but after speaking to an otter box agent was informed the pursuit would be the better and most protective case. I had my case installed like the Otterbox people suggested and still had difficulties using the silence button. Also, my case was flimsy and I did not feel it was protective. Needless to say I went back to the defender series and am very happy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 28, 2017
Hey SPaige!
We're very sorry to see that your experience with the iPhone X Pursuit just didn't meet expectations! True, the Pursuit series is our most protective case yet, and does have to be very specifically installed in order for the mute switch button to work. Had you contacted us, we would have been happy to provide some misalignment troubleshooting, but we're glad to see that you followed your heart and went back to the Defender! If you have any future OtterBox questions or comments, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll dive right in!
Best,
OtterBox Customer Service Team
We're very sorry to see that your experience with the iPhone X Pursuit just didn't meet expectations! True, the Pursuit series is our most protective case yet, and does have to be very specifically installed in order for the mute switch button to work. Had you contacted us, we would have been happy to provide some misalignment troubleshooting, but we're glad to see that you followed your heart and went back to the Defender! If you have any future OtterBox questions or comments, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll dive right in!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jamie
Verified Purchase:Yes
Bought this when I got my X.
Buttons on case do not work to make phone do what you want
I ordered a different case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 28, 2017
Dear Jamie,
We completely understand just how critical it is to have an easy interaction with your iPhone buttons! We apologize that your Pursuit series case didn't align super well, and had you contacted our friendly support team, we would have loved to help troubleshoot this issue for you. As it were, it sounds like you went in a different direction, and we sincerely hope that this experience does not turn you away from OtterBox for good! If you have any other questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Regards,
OtterBox Customer Service Team
We completely understand just how critical it is to have an easy interaction with your iPhone buttons! We apologize that your Pursuit series case didn't align super well, and had you contacted our friendly support team, we would have loved to help troubleshoot this issue for you. As it were, it sounds like you went in a different direction, and we sincerely hope that this experience does not turn you away from OtterBox for good! If you have any other questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always do what we can to help out!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com