Customer reviews from otterbox.com
OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Average customer rating
4.6
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
195
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
4
89%of customers recommend this product.
(
209 out of
236)
Customer Reviews for OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Posted by: MikeM2014
Verified Purchase:Yes
Provides all the protection I need with style. A wonderful way to protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kimberly_Grace
Verified Purchase:Yes
This case is pretty, it’s thin, it allows for a good grip (not slippery around the edge, and it has great corner coverage for that protection I’m looking for.
And it came in the mail super fast!!
And it came in the mail super fast!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kaitykat17
Verified Purchase:Yes
As usual this case is very sturdy and durable would highly recommend it for very clumsy people who constantly break phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lucia
Verified Purchase:Yes
The edges of the phone case are going dark. I only have a case a week
I purchased a mustard one, case is nice slim, perfect colour but the edges are different material and now look like dirty
I purchased a mustard one, case is nice slim, perfect colour but the edges are different material and now look like dirty
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 11, 2019
Dear Lucia,
We're sorry to hear that your mustard-colored Symmetry series went from 'yellow' to 'spicy brown' way quicker than expected! While any sort of discoloration damage shouldn't affect your premium protection, we totally understand why you would want spotless security. Luckily, our Otter stylists are prepped and ready to get you into a brand-new replacement! Simply follow the link below to send a request, and they'll fashion up a warranty claim in no time at all!
https://www.otterbox.ie/en-ie/warranty-claim
Best,
OtterBox Customer Service Team
We're sorry to hear that your mustard-colored Symmetry series went from 'yellow' to 'spicy brown' way quicker than expected! While any sort of discoloration damage shouldn't affect your premium protection, we totally understand why you would want spotless security. Luckily, our Otter stylists are prepped and ready to get you into a brand-new replacement! Simply follow the link below to send a request, and they'll fashion up a warranty claim in no time at all!
https://www.otterbox.ie/en-ie/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MikeL
Verified Purchase:Yes
I’ve had OtterBox cases for a lot of years and have never been disappointed. My new Symmetry case is exceptional even compared to other OtterBox cases I’ve had before. It fits perfectly, protects my iPhone X, and looks great. What more could I ask for.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Will
Verified Purchase:Yes
Perfect size still with good protection. WAY too slick on the back side. Makes it difficult to hold and slides on hard surfaces too easily. If it had just a few spots of rubber on the back side for grip it’d be a 5 star.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2019
Hey there Will,
While it's awesome to hear that this Symmetry series is making strides in terms of pristine protection, we apologize that the case exterior feels a little too sleek for your comfort level! If you're searching for something that offers additional traction, we would suggest taking a peek at our Defender series, which includes an outer rubber slipcover. Please feel welcome to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions that pop up!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#sz=102&start=1
Best,
OtterBox Customer Service Team
While it's awesome to hear that this Symmetry series is making strides in terms of pristine protection, we apologize that the case exterior feels a little too sleek for your comfort level! If you're searching for something that offers additional traction, we would suggest taking a peek at our Defender series, which includes an outer rubber slipcover. Please feel welcome to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions that pop up!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#sz=102&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anthony
Verified Purchase:Yes
I had an iPhone 8 Plus with a defender case and recently upgraded to the Xs. With a smaller phone (bigger screen), I wanted a case that was less obtrusive but still offered great protection. This fit the bill precisely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nicukynurse
Verified Purchase:Yes
I bought this for my Daughter as it’s her favorite colors. She loves it. It protects the phone amazing ly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com