Customer reviews from otterbox.com
OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Average customer rating
4.6
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
195
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
4
89%of customers recommend this product.
(
209 out of
236)
Customer Reviews for OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Customer Rating
5
Lasted me 2.5 years!
on April 17, 2021
Posted by: Bobby
I bought this specific case because of its sleek design while it being very thin. It protected my iPhone XS from very high falls, and dents. This case is very worn and spent its last few days being held together by tape.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Decayed unbelievably quickly
on May 7, 2021
Posted by: Hawk
Should have thrown it out at the 7 month mark- a button fell off, the plastic at the bottom snapped, and now the silicone is degrading all over the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hey Hawk,
It definitely looks like that case is missing a feather or two. We'd love to get your phone back to being flight ready with one of our replacement cases though! Simply soar on over to our warranty form: bit.ly/warrantyotter
Cheers,
OtterBox Customer Service Team
It definitely looks like that case is missing a feather or two. We'd love to get your phone back to being flight ready with one of our replacement cases though! Simply soar on over to our warranty form: bit.ly/warrantyotter
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sloperusa
Verified Purchase:Yes
Good looks, fit, & protection. Too slippery on back side.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Amazing Case
on May 27, 2021
Posted by: Ecrane
Love this case. I’ve had it for 2 years and not a single crack on my fully glass iPhone. 100% recommend this case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gerard
Verified Purchase:Yes
I’ve had it for about a month and love it. I hate bulky cases in my back pocket and this case solves that problem while still providing good protection. The Aspen Gleam color is fun and makes my iPhone easy to spot.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ab16
Verified Purchase:Yes
It is solid, great quality, and slim. Haven’t dropped it yet, but seems like it will be well protected. Love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cacaw253
Verified Purchase:Yes
I’ve already dropped my phone plenty of times and this case is super sturdy and keeps it very well protected. Love the color too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
The box is hard and easliy slips off surfaces
on November 22, 2021
Posted by: Mike
Verified Purchase:Yes
Unlike the case I originally bought from Apple, this Otter box has a slippery bottom, instead of on that wants to stay put. It easily could slip out of your grip. If you buy one, be prepared for your phone to fall onto the floor and break.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , November 23, 2021
Hi there!
We're sorry to hear that you weren't a fan of your Symmetry Series case! We appreciate your feedback about the grip provided by that case, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that you weren't a fan of your Symmetry Series case! We appreciate your feedback about the grip provided by that case, and we'll be sure to get your thoughts passed along to our design team. Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com