Customer reviews from otterbox.com
OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Average customer rating
4.6 out of 5
4.6
(249 Reviews)
Open Ratings Snapshot
Rating breakdown 249 reviews
5 Stars
195
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
4
89%of customers recommend this product. 
(
209 out of 236
)
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Customer Reviews for OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Customer Rating
5 out of 5
5
I'm a fan
on December 17, 2018
Posted by: mco44
Verified Purchase:Yes
This is good I like this phone case it feels nice and sturdy
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good looking case.
on December 26, 2018
Posted by: Kev33
Verified Purchase:Yes
Stylish looking case, offers good protection to the phone, If you are after a grippy case go for an otterbox alternative the back is a glossy/slippery texture.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good case but to expensive for what it is
on December 31, 2018
Posted by: Rocco
Verified Purchase:Yes
The case is good quality but hardly worth the price.Otterbox makes good cases but the case we bought is hardly like a real protecting otterbox case.It is a slim clear case and the price should be no more than 20.00 but as all cases are overpriced it is what it is.This was for my wife cause she liked the color.I myslef would not buy an otterbox as price is way to high for a piece of plastic.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
The finish scratched in less than a week.
on January 2, 2019
Posted by: Dillon
Verified Purchase:Yes
The finish on this case scratched within a week of installation. I would not consider it to be heavy usage. First negative experience with an Otterbox.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hi Dillon,

We apologize that this Symmetry series has been suffering from a few battle scars lately! Occasionally this can happen in the line of duty, but not to worry - our Otter troops are standing at attention, ready to reinstate that unit with a warranty claim. Please feel welcome to give them a call at 1-855-688-7269, and they'll send you a brand-new case in record time!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great purchase
on January 8, 2019
Posted by: SJV2013
Verified Purchase:Yes
I bought this right after Christmas and love it! It is a very thin case that I trust to protect my phone. Barely feels like I have anything on it and it very light. Couldn’t be happier!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Too pricey for that thin case
on January 11, 2019
Posted by: Vale0102
Verified Purchase:Yes
I bought this case online. I tought the price was okay, turns out it was in US Dollars and I’m in Canada. It was way too pricey for the thin plastic case I got. It’s like my 8th Otterbox and might be the last one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 14, 2019
Hey Vale0102,

We apologize that you're feeling a bit uncertain towards this Symmetry series! While we certainly understand your apprehension towards the price point, we truly believe that the cost will be well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. Should you have any other questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on January 13, 2019
Posted by: BASEBALLGUY
Verified Purchase:Yes
Got this before Christmas. This is not my first otterbox case. The new thin design is very sleek and still has great protection. For someone in my line of work, it does the job and some.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great, great color, thin, compact and clean BUT...
on January 14, 2019
Posted by: LeDz
Verified Purchase:Yes
This is case is solid, good quality and the aspen gleam color is very cool, however, the silicone part that borders the case, the bumper essentially, gets extremely dirty extremely quick, within the first day that while was a different shade of yellow than the original one. Little disappointing a this price point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 16, 2019
Hey there LeDz,

We're sorry to see that this Symmetry style isn't exactly 'gleaming' anymore! We totally understand why this would be slightly disappointing, and our Otter clean-freaks are just begging to tidy things up with a warranty claim. Just give them a call at 1-855-688-7269, and they'll be thrilled to get you back on track to polished protection as soon as possible!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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