Customer reviews from otterbox.com
OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Average customer rating
4.6
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
195
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
4
89%of customers recommend this product.
(
209 out of
236)
Customer Reviews for OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Posted by: Kevnc
Verified Purchase:Yes
Love the thin design I only gave it four stars because it doesn’t have the extra shock prevention that the old design had which lined the inside of the case with rubber
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JayKay
Verified Purchase:Yes
I had an Otter Box for my old iPhone 5 that I loved, so I was disappointed to find this one so different. Maybe I just didn't read the description well enough but my old one was rubbery all around which made it both easier to hold and was better protection for my phone. It had a higher edge around the screen and the camera lens. I liked the softer feel of the old one more than the harder Symmetry.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Adalyn
Verified Purchase:Yes
Quality is cheap, and was extremely overpriced. Not confident this will protect my new phone :(
Looks cool though :/
Looks cool though :/
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2018
Dear Adalyn,
Our apologies that this Symmetry series isn't quite what you were expecting to cover your new iPhone! This particular case is designed to provide slim, pocket-friendly protection, but we certainly understand why the sleek style might provoke some slight apprehension. If you're searching for some additional bulk, as well as extra peace of mind, we would recommend checking out the Defender series. The Defender highlights our most rugged design, and might be more up your alley! Take a look via the link below, and give our awesome Otters a ring at 1-855-688-7269 with any questions. They're always glad to help out!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Sincerely,
OtterBox Customer Service Team
Our apologies that this Symmetry series isn't quite what you were expecting to cover your new iPhone! This particular case is designed to provide slim, pocket-friendly protection, but we certainly understand why the sleek style might provoke some slight apprehension. If you're searching for some additional bulk, as well as extra peace of mind, we would recommend checking out the Defender series. The Defender highlights our most rugged design, and might be more up your alley! Take a look via the link below, and give our awesome Otters a ring at 1-855-688-7269 with any questions. They're always glad to help out!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Big Daddy
Verified Purchase:Yes
Good case but it’s to slim for me,the old symmetry was just perfect! Very disappointed!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 5, 2018
Dear Disappointed,
We apologize that this Symmetry series seems to be just a little too sleek for your preferences! Based on overwhelming feedback from our Otter fans and friends in the past, when new devices are released, we typically tend to update our cases with more streamlined styles. That being said, we'll gladly pass your thoughts along to our product design team for future consideration.
Please note that all of our previous Symmetry cases made for the iPhone X are compatible with the new iPhone Xs. All of these designs incorporate the Symmetry construction that you're used to. Feel free to check them out via the link below, and give our friendly representatives a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/symmetry-series-case/77-58657.html#prefn1=series&sz=92&prefv1=Symmetry+Series&start=1
Sincerely,
OtterBox Customer Service Team
We apologize that this Symmetry series seems to be just a little too sleek for your preferences! Based on overwhelming feedback from our Otter fans and friends in the past, when new devices are released, we typically tend to update our cases with more streamlined styles. That being said, we'll gladly pass your thoughts along to our product design team for future consideration.
Please note that all of our previous Symmetry cases made for the iPhone X are compatible with the new iPhone Xs. All of these designs incorporate the Symmetry construction that you're used to. Feel free to check them out via the link below, and give our friendly representatives a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/symmetry-series-case/77-58657.html#prefn1=series&sz=92&prefv1=Symmetry+Series&start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the protection and design, shows scratches
on December 21, 2018
Posted by: Lily
Verified Purchase:Yes
Overall I’m very happy with the protection and slim design of this case. I purchased the love triangle design and the downside is that it shows scratches on the back of the case show easily. This is a bummer since I really like the case itself. I wonder if one of the other designs or darker colors is better at preventing this.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Todd
Verified Purchase:Yes
Very disappointing manufacturing quality. The edge along is screen is rough and irregular. Totally unacceptable at this price. Also, the back surface is slippery.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2018
Hey Todd,
We're sorry to see that you're having a 'rough' time with this Symmetry series! This definitely does not sound like the smooth security that we expect with our products, and our friendly Otters would love to get you into a sleek new replacement that we trust should feel more comfortable going forward. Just give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
We're sorry to see that you're having a 'rough' time with this Symmetry series! This definitely does not sound like the smooth security that we expect with our products, and our friendly Otters would love to get you into a sleek new replacement that we trust should feel more comfortable going forward. Just give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Randy
Verified Purchase:Yes
I've had this case for 2 weeks and the back of it is already peeling. I'm not too happy with the quality, which surprises me coming from OtterBox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 30, 2019
Hey there, Randy!
We're sorry to hear that your Symmetry Series case is already damaged on the back! It's definitely unusual to have a case become damaged so quickly. Thankfully, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and our amazing CS Otters can get your claim started for you.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Symmetry Series case is already damaged on the back! It's definitely unusual to have a case become damaged so quickly. Thankfully, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and our amazing CS Otters can get your claim started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: WinSomeLoseSome
Verified Purchase:Yes
I love these cases I use them for all my phones the ones with the rubber around them get to dirty and I have to keep cleaning them but these are much easier to deal with and make it easy to keep a good grip on the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com