Customer reviews from otterbox.com
OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Average customer rating
4.6
(249 Reviews)
Rating breakdown 249 reviews
5 Stars
195
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
4
89%of customers recommend this product.
(
209 out of
236)
Customer Reviews for OtterBox - iPhone Xs & iPhone X Symmetry Series Case | Color: - Black
Posted by: nicarduini
Verified Purchase:Yes
With a slim fit you might think this case wouldn't meet your expectations. But I am happy to say, I have already dropped it 3 times and all is good!! Love it way better then my Lifeproof case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I like that it protects just as well as my previous OtterBox but it's half the bulk. I decorate my cases so having a think case is important
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Suds
Verified Purchase:Yes
I bought this case about a month ago. Tight sturdy fit on the phone. Access to charger and silent switch. Sweet covered click buttons over the on/off, and volume. You don’t notice the covers, because they move almost imperceptibly when you use them.
I drop my phone every day, out of the car, out in the barn, and while running and training dogs on many surfaces.
Great, great phone case.
I drop my phone every day, out of the car, out in the barn, and while running and training dogs on many surfaces.
Great, great phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this case
on December 25, 2019
Posted by: Dara
This case is very thin yet still very protective. Best case I have ever had.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mamma
Verified Purchase:Yes
pretty, but without a pop-out / handle, this case is too slick to safely sit on a surface...it slides too easily. it’s even unreliable slick in my hand, causing me to grasp the phone and case tightly. returned.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2020
Hi there,
We're bummed to hear this Symmetry Series case didn't work out or you.
This case was made to slip in and out pockets with ease, but we understand that it's not for everyone. If you're looking for something a little more rubberized, feel free to check out our Defender Series case below. In the meantime, if you have any further questions or concerns, please don't hesitate to give us a call at 1-855-688-7269 and we'd love to help!
bit.ly/OBiPhoneXsDefender
Best,
OtterBox Customer Service Team
We're bummed to hear this Symmetry Series case didn't work out or you.
This case was made to slip in and out pockets with ease, but we understand that it's not for everyone. If you're looking for something a little more rubberized, feel free to check out our Defender Series case below. In the meantime, if you have any further questions or concerns, please don't hesitate to give us a call at 1-855-688-7269 and we'd love to help!
bit.ly/OBiPhoneXsDefender
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Samgie
Verified Purchase:Yes
Great case. Happy with my purchase however the case seems to impede wireless charging which is disappointing.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 22, 2020
Hi there!
We're sorry to hear about your troubles with wireless charging in that Symmetry Series case. While that case is compatible with wireless charging, you may find that some chargers work better than others due to the variation in performances that different chargers will have. We'll be sure to get your feedback passed up the ladder though! If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with wireless charging in that Symmetry Series case. While that case is compatible with wireless charging, you may find that some chargers work better than others due to the variation in performances that different chargers will have. We'll be sure to get your feedback passed up the ladder though! If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kellytoshia
Verified Purchase:Yes
I love my new outterbox it’s just what I expected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dave
Verified Purchase:Yes
I just purchased the new thin design case and my iPhone X doesn't fit in it. I'm disappoointed and will be returning the case for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 15, 2020
Hi, Dave!
We're sorry to hear about the issues you're having with your Symmetry Series case! It's definitely odd to hear that it isn't fitting properly. Keep in mind, we also have a great warranty, so we'd be more than happy to get you taken care of with a replacement case here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues you're having with your Symmetry Series case! It's definitely odd to hear that it isn't fitting properly. Keep in mind, we also have a great warranty, so we'd be more than happy to get you taken care of with a replacement case here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com