Customer reviews from snowjoe.com
Sun Joe - MJ401E 14 Inch 12 Amp Home Electric Corded Push Behind Lawn Mower - Green
Average customer rating
4.6
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
189
4 Stars
58
3 Stars
12
2 Stars
3
1 Star
3
95%of customers recommend this product.
(
18 out of
19)
Customer Reviews for Sun Joe - MJ401E 14 Inch 12 Amp Home Electric Corded Push Behind Lawn Mower - Green
Customer Rating
5
durable and affordable
on October 9, 2021
Posted by: Docappl
from tulare california
I must like them this is my second one, the first one finally just got tired after 11 years. So i got a new one and for about the same price i paid the first time
Written by a customer while visiting snowjoe.com
Customer Rating
2
MJ401E and MJ401E-pro - do not buy
on July 10, 2023
Posted by: dwoods44
from Kennesaw, Georgia
I have a Sun Joe MJ401E - the blade came off because the bolt holding it broke. OK. Things happen.
Does Sun Joe have the bolt and the blade in stock to replace? NO. Do they have an expected time when they will have replacement parts? NO
Do not buy this product. Make sure whatever product you do buy has replacement parts.
Does Sun Joe have the bolt and the blade in stock to replace? NO. Do they have an expected time when they will have replacement parts? NO
Do not buy this product. Make sure whatever product you do buy has replacement parts.
Written by a customer while visiting snowjoe.com
Customer Rating
2
poor parts availability
on April 5, 2024
Posted by: Howy
from CA
product is basically good but getting replacement parts iks horrible. cannot get a replacement blade which without the unit is just junk to throw away! VERY POOR PRODUCT SERVICE >DO NOT BUY IF YOU THINK YOU MAY NEED A NEW PART TO KEEP IT WORKING>
Written by a customer while visiting snowjoe.com
Customer Rating
1
Dangerous and not well made
on May 27, 2025
Posted by: Doc1
from New Jersey
Blade only in place with plastic part which failed and blade went flying out luckily not causing serious injury ... Poor construction, designed poorly and dangerous ... Do NOT purchase a Sun Joe mowerv ...
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 29, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention and for providing detailed feedback. We sincerely apologize for the experience you’ve had with the Sun Joe MJ401E Electric Walk-Behind Push Lawn Mower. Safety and product quality are our top priorities, and we’re truly sorry for the concern and inconvenience this has caused.
We understand how serious this issue is, and one of our team members has sent you an email today with information and options to help resolve the matter. Please know that we are committed to ensuring your complete satisfaction and addressing your concerns as quickly and thoroughly as possible.
Once again, we deeply apologize and appreciate your patience and understanding. If you need further assistance, feel free to contact us directly at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST. We’re here to help.
Thank you for bringing this matter to our attention and for providing detailed feedback. We sincerely apologize for the experience you’ve had with the Sun Joe MJ401E Electric Walk-Behind Push Lawn Mower. Safety and product quality are our top priorities, and we’re truly sorry for the concern and inconvenience this has caused.
We understand how serious this issue is, and one of our team members has sent you an email today with information and options to help resolve the matter. Please know that we are committed to ensuring your complete satisfaction and addressing your concerns as quickly and thoroughly as possible.
Once again, we deeply apologize and appreciate your patience and understanding. If you need further assistance, feel free to contact us directly at our toll-free number, 866-225-9723, available every day from 10 AM to 6 PM EST. We’re here to help.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great and Powerful mower for it's size
on August 15, 2014
Posted by: The Mower Man
from Pittsburgh ,PA
Don't let size fool you . Yes it's Plastic but that's what makes it LIGHT WEIGHT ! I've let the grass get 8" tall and if you know how to handle a mower properly and don't let the motor start to slow the motor should last a long time . I use this mower on a fairly large lawn . And it does it's thing well . JUST DON'T BE ROUGH with it . Should give you years of service .
Pros: Easy to Push & Steer, Lightweight
I would recommend this to a friend!
Written by a customer while visiting snowjoe.com
Customer Rating
4
Love the mover Hate the grass catcher
on April 18, 2017
Posted by: bwbent
from Atlanta GA
This is the prefect mower to me. I am disbled and can no longer pull the cords on the gas mower and they are too heavy to push around.
This tiny litte mower does a better job in cutting BUT....
1. I can only do 3 passes before I have to empty the bad which is literally impossible to attach unless you bend and twist to make sure it is attached properly. Would be prefect if it was a mulcher.
2. the wheels need to be better quality. 2yr using and my lawn is full of patches of no grass and the wheels get caught and you really have to push to get them through the spots. The wheel are tiney and wooble alot. Looks like they will fall off.
3. Bag has already torn from the constant removal but great quality mulch too use for my garden.
This tiny litte mower does a better job in cutting BUT....
1. I can only do 3 passes before I have to empty the bad which is literally impossible to attach unless you bend and twist to make sure it is attached properly. Would be prefect if it was a mulcher.
2. the wheels need to be better quality. 2yr using and my lawn is full of patches of no grass and the wheels get caught and you really have to push to get them through the spots. The wheel are tiney and wooble alot. Looks like they will fall off.
3. Bag has already torn from the constant removal but great quality mulch too use for my garden.
Written by a customer while visiting snowjoe.com
Customer Rating
3
You get what you pay for...
on April 22, 2015
Posted by: Caroline
from Benson, NC
Received it yesterday and was excited to get outside and cut my lawn. Very easy to put together and understand the directions of use. Started cutting on the middle setting and it worked good but i wanted the grass shorter so i put it on the lowest setting and that's when i began to have issues. 1. If there was a slight "bump" in the ground the blade would catch on the ground and the mower would stall. 2, If i tried to cut a tall patch of grass the blade could not cut through it and the mower would stall. 3, Thick grass cuttings would get caught up between the blade and the plastic casing causing the mower to stall. So i went back to using it on the medium setting and it worked fine until... 4, After mowing over a Magnolia tree seed "bomb" the plastic casing around the blade broke in 2 places. It still works okay and will do the job i need it to do, but in future I'll purchase a more sturdy mower that hasn't got cheap plastic parts that break easily! Also found it easier to mow without the grass catcher attached as it just filled up too quickly and i spent more time emptying it than actually mowing.
Pros: Lightweight, Adjustable Cut-Lengths
Cons: Requires Constant Maintenance
No, I would not recommend this to a friend.
Written by a customer while visiting snowjoe.com
Posted by: Coach Key
from Atlanta
Verified Purchase:Yes
I enjoy using the mower. I have .30 of an acre to mow and this mower gets the job done without the stress of gas mow maintenance.
Written by a customer while visiting snowjoe.com