Customer reviews from waterpik.com
Waterpik - Cordless Express Portable Water Flosser with 2 Settings, 2 Tips, ADA Accepted - Black
Average customer rating
4
(992 Reviews)
Rating breakdown 992 reviews
5 Stars
490
4 Stars
251
3 Stars
118
2 Stars
61
1 Star
72
78%of customers recommend this product.
(
631 out of
806)
Customer Reviews for Waterpik - Cordless Express Portable Water Flosser with 2 Settings, 2 Tips, ADA Accepted - Black
Customer Rating
2
Some tips fall off, water tank wouldn't stay on
on December 12, 2020
Posted by: BarryII
Gender:Male
Verified Purchase:Yes
The Pik Pocket tip that I ordered separately sometimes falls off, I think from the antibacterial mouthwash I use (active ingredient is Cetylpyridinium chloride). I was told that air bubbles can cause the tip to eject, and the mouthwash does get bubbly. Eventually, after attempting to use it several times and pouring water into the tip port, without the tip, in an attempt to clean it, the Pik Pocket tip will stay in. I read somewhere in Waterpik's literature that non-alcoholic mouthwash should work, but in my opinion, it works so poorly when the Pik Pocket tip is used due to the required cleaning procedure to prevent the tip from falling out that they should alert customers to this issue. I suggested a latch in addition to the current locking mechanism to assure the tip won't come out. Also, maybe Waterpik should consider making their own brand of non-alcoholic mouthwash without a foaming agent that will work with the Pik Pocket tip.
The requirement to line the battery cover gasket with petroleum jelly whenever the batteries are changed is annoying. Twice the cover couldn't be opened by hand even after I turned it to the right position. Maybe I needed to use more petroleum jelly those two times.
The clearest design flaw may be that the water reservoir soon became impossible to put back on. Sometimes I remove it for a good cleaning and it has to be removed to change batteries. Pressing it hard and even hitting the bottom wouldn't work at one point. Then I discovered that a plastic piece that's part of the white housing, that has to engage with the clear water reservoir, was positioned too far forward and the water reservoir couldn't be pushed in far enough to engage. I had to file down the front of that plastic piece and now it's perfect.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, December 21, 2020
We are sorry for the difficulty that you encountered with the product. We appreciate your feedback and will make sure to pass it on to our product Design Team. The unit does come with a one year warranty. If you are still having issues with the product, please let us know! You can email us at smreviews@waterpik.com or call us at (800) 525-2774 for assistance.
Written by a customer while visiting waterpik.com
Posted by: BeckyT
Gender:Female
Verified Purchase:Yes
So far so good my dentist recommended and I am hoping it helps with my gum health.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Nanette Schuelke
Verified Purchase:Yes
Not very powerful— mine needed new batteries after a few uses
Written by a customer while visiting waterpik.com
Customer Rating
5
Great Customer Service
on December 9, 2020
Posted by: Meri
Gender:Female
My problem is reconnecting the water reservoir to the unit. Customer Service was very courteous and responsive.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Gpop
Verified Purchase:Yes
Battery life could be better. Works great. Easy to use.
Written by a customer while visiting waterpik.com
Posted by: kittyloverbarb
Gender:Female
Verified Purchase:Yes
I had trouble with my Waterpik at first. It would not turn on, but after I readjusted the batteries, it worked well.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: PeterM6643
Gender:Male
Verified Purchase:Yes
My waterpik works really well. Since it runs on batteries and is portable, I can take it from place to place easily.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: K in NYC
Gender:Female
Verified Purchase:Yes
I had a larger plug in Waterpik unit that began to leak and had no idea how to fix it. It also was too large to fit on my bathroom sink. I saw this smaller version and thought it would be great. The power is less than the plug in unit and the batteries die very quickly. Also, the water holding container is not large enough to completely water floss your entire mouth. While I like the size, I am disappointed in the performance.
No, I would not recommend this to a friend.
Written by a customer while visiting waterpik.com