Customer reviews from waterpik.com
Waterpik - Cordless Express Portable Water Flosser with 2 Settings, 2 Tips, ADA Accepted - Black
Average customer rating
4.1
(971 Reviews)
Rating breakdown 971 reviews
5 Stars
483
4 Stars
248
3 Stars
114
2 Stars
59
1 Star
67
79%of customers recommend this product.
(
623 out of
791)
Customer Reviews for Waterpik - Cordless Express Portable Water Flosser with 2 Settings, 2 Tips, ADA Accepted - Black
Customer Rating
5
Great Customer Service
on December 9, 2020
Posted by: Meri
Gender:Female
My problem is reconnecting the water reservoir to the unit. Customer Service was very courteous and responsive.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Nanette Schuelke
Verified Purchase:Yes
Not very powerful— mine needed new batteries after a few uses
Written by a customer while visiting waterpik.com
Customer Rating
2
Some tips fall off, water tank wouldn't stay on
on December 12, 2020
Posted by: BarryII
Gender:Male
Verified Purchase:Yes
The Pik Pocket tip that I ordered separately sometimes falls off, I think from the antibacterial mouthwash I use (active ingredient is Cetylpyridinium chloride). I was told that air bubbles can cause the tip to eject, and the mouthwash does get bubbly. Eventually, after attempting to use it several times and pouring water into the tip port, without the tip, in an attempt to clean it, the Pik Pocket tip will stay in. I read somewhere in Waterpik's literature that non-alcoholic mouthwash should work, but in my opinion, it works so poorly when the Pik Pocket tip is used due to the required cleaning procedure to prevent the tip from falling out that they should alert customers to this issue. I suggested a latch in addition to the current locking mechanism to assure the tip won't come out. Also, maybe Waterpik should consider making their own brand of non-alcoholic mouthwash without a foaming agent that will work with the Pik Pocket tip.
The requirement to line the battery cover gasket with petroleum jelly whenever the batteries are changed is annoying. Twice the cover couldn't be opened by hand even after I turned it to the right position. Maybe I needed to use more petroleum jelly those two times.
The clearest design flaw may be that the water reservoir soon became impossible to put back on. Sometimes I remove it for a good cleaning and it has to be removed to change batteries. Pressing it hard and even hitting the bottom wouldn't work at one point. Then I discovered that a plastic piece that's part of the white housing, that has to engage with the clear water reservoir, was positioned too far forward and the water reservoir couldn't be pushed in far enough to engage. I had to file down the front of that plastic piece and now it's perfect.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, December 21, 2020
We are sorry for the difficulty that you encountered with the product. We appreciate your feedback and will make sure to pass it on to our product Design Team. The unit does come with a one year warranty. If you are still having issues with the product, please let us know! You can email us at smreviews@waterpik.com or call us at (800) 525-2774 for assistance.
Written by a customer while visiting waterpik.com
Posted by: Mark M.
Verified Purchase:Yes
My waterpik works great. I am always amazed at the bits of food in the sink after every use. However, the batteries lasted less than a month. Is that normal?
I would recommend this to a friend!
Response from waterpik.comBy Waterpik, Product Support, December 21, 2020
Thank you for the review. The average customer will replace batteries every 6-8 weeks. How long the batteries last is not only determined by the type and quality of the battery, but how often the unit is used as well. If you use the product more than once a day or if multiple people use it, you may want to consider a counter top model or a rechargeable unit instead.
Written by a customer while visiting waterpik.com
Posted by: Bill Schuck
Verified Purchase:Yes
Works as designed. I have not had it long enough to say more.
Written by a customer while visiting waterpik.com
Customer Rating
5
Not sure how I went without it!
on December 20, 2020
Posted by: beachbum323
Gender:Female
This is a great invention. My teeth are very tight together so it is hard for me to get floss in between my teeth. This makes my mouth feel so much cleaner. You can't get this clean feeling with regular floss. My gums are visibly more healthy after using it for just a few weeks.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Bob Loblaw
Gender:Male
Verified Purchase:Yes
Amazing product for those who don't like to floss. Same results if not better!
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: R. T.
Gender:Female
Verified Purchase:Yes
Does what it is supposed to. Will eventually upgrade
I would recommend this to a friend!
Written by a customer while visiting waterpik.com