Customer Reviews for Waterpik - Cordless Express Portable Water Flosser with 2 Settings, 2 Tips, ADA Accepted - Black
Customer Rating
1
Lasted 3 months
on September 20, 2019
Posted by: PodcastJunkie
Gender:Female
This waterpik lasted me 3 months. Bought a cheaper device and spent more money purchasing batteries for it.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, September 21, 2019
We are sorry that you had difficulty with the product. It comes with a one-year warranty. We would like to get some additional information to open a warranty claim for you. We just need for you to contact us. You can email me directly at smreviews@waterpik.com. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00am to 5:00pm Mountain Time for assistance.
I bought this unit because it was recommended to me that I get a Waterpik in addition to regular oral care since I've had implants put in. This is my second unit with the same issue: the water chamber will slide into place the first maybe dozen times but after that the o-ring doesn't allow the water chamber to fully seat even when using extra hand pressure which can be very frustrating.
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, September 6, 2019
We are sorry to hear that you are having difficulty. This model has a one-year warranty. I would be happy to help you with this. You can email me directly at smreviews@waterpik.com. Or, contact customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time.
Good news is I purchased the cordless model to save space about 4 weeks ago and I enjoy using it and use 2 to 3 times a day as opposed to once a day flossing. Bad news is 3 AA batteries last about 1 week and rechargeable last 3 or 4 days. Would not recommend or purchase this model again. Make sure you purchase one with a charger.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, August 27, 2019
We are sorry to hear that you are not completely happy with this unit. The average customer will replace batteries every 6-8 weeks. How long the batteries will last is not only determined by the type and quality of the battery, but also how often the unit is used. If multiple people are using the unit and/or it gets used multiple times a day, the batteries will need to be replaced more frequently. Perhaps a rechargeable or counter top model would be a better fit. We would be happy to guide you to a product that would be a better fit. You can email me directly at smreviews@waterpik.com or call customer service at 1-800-525-2774 Monday through Friday from 7:00am to 5:00pm Mountain Time for assistance.