Customer reviews from dewalt.com
Dewalt - 8-3/4 in. Folding Utility Knife Black/Yellow 1 pk
Average customer rating
2.9
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
27
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
33
51%of customers recommend this product.
(
35 out of
68)
Customer Reviews for Dewalt - 8-3/4 in. Folding Utility Knife Black/Yellow 1 pk
Customer Rating
1
This is a joke, cannot believe this is like trash
on February 13, 2019
Posted by: aw3192
from Oakland, CA
I fiddled around with this utility knife for over an hour and not nowhere. The levers do nothing, The little push button does nothing. So what did I accomplish in 1 hour? Well I got one blade jammed inside and it cannot be removed and because its stuck inside cannot even get a new blade in.
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
1
Changing Blade
on September 5, 2020
Posted by: Outinwest
from Vancouver, BC, Canada
I am a Dewalt tool person thru and thru. This is the first item I have ever bought that I had to return as it's unusable. Too bad. I loved the folding design and solid feel of it. Figure out the blade change mechanism and this could be a winner.
Written by a customer while visiting dewalt.com
Customer Rating
1
Whack!
on March 11, 2023
Posted by: Cindy B
from Brooklyn
Can anyone explain how to get the blade to slide forward, or how to actually get this thing to open? Are there blades in there somewhere? I need help.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, March 12, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the Utility Knives ( Model #DWHT10035) and I'm sorry to hear about the issue with this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6680173 so we have all information available for your review.
Thanks
DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6680173 so we have all information available for your review.
Thanks
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Poor Design
on April 12, 2023
Posted by: HD Owner
from Dundee NY
Supposedly a Rapid change blade design????? You have to totally disassemble the knife to change the blade. I own a lot of Dewalt tools. This by far is the worst design. Don't buy this one.
Response from dewalt.comBy Frank, Customer Service, April 19, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DWHT10035) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 6943978 so we have all information available for your review.
Thanks, Frank, DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 6943978 so we have all information available for your review.
Thanks, Frank, DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
How does DeWalt even think it's OK to sell these?
on August 26, 2018
Posted by: Mason13
from Los Angeles, CA
Same issue as everybody else. Can't even get a blade loaded and locked. The quick change button gets stuck pushed in, and there's nothing like a spring behind it or way to access the other side of the button. Even when I pry the little button out with with a super tiny screwdriver, there seems to be no stop in any position to keep the blade securely attached. If you want the blade randomly flying out of your utility knife, DeWalt's got you covered.
This was my first experience with any DeWalt tools, and the fact that this is still sitting on the shelves like nothing's wrong with it, well, that makes it my last experience with DeWalt tools. I'm glad it wasn't a more expensive mistake.
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible quality
on December 14, 2017
Posted by: Timothy
from Clio, MI, United States
Terrible change in quality....had my old one for years loved it ...new plastic one i dropped once and broke.....
No, I would not recommend this to a friend.
Response from dewalt.comBy Customer Service, August 23, 2018
We’re sorry to hear of the issue with your Folding Retractable Utility Knife. We would like to speak to you about the product and help you get the issue resolved. Please contact us at wecare@sbdinc.com. We look forward to hearing from you.
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible design
on December 30, 2017
Posted by: Woody
from Worcester, MA, United States
Gender:Male
This is a very poor design, blade does not extend, I literally bought this yesterday, and it does not work. I will be returning it.
No, I would not recommend this to a friend.
Response from dewalt.comBy Customer Service, August 23, 2018
We’re sorry to hear of the issue with your Folding Retractable Utility Knife. We would like to speak to you about the product and help you get the issue resolved. Please contact us at wecare@sbdinc.com. We look forward to hearing from you.
Written by a customer while visiting dewalt.com
Customer Rating
4
Thought it 1 star at first, now 4 star
on July 22, 2018
Posted by: Icthus
from Claremont
Fortunately I bought this knife before I read the reviews. Except for the breakage one reported, I had all the same problems the 1 star reviewers found until I viewed a couple of youtube videos and played around with the knife for 15 minutes or so. After a while I learned how to use it, and it worked just fine for me. All that keeps me from rating it 5 stars is the difficulty in figuring it out without consulting youtube.
1. The blade change button got stuck below the press position. I was able to get it back to normal with a small screwdriver.
2. I have not checked the wire stripper, but seems to be OK.
3. I can open it with one hand (thumb push) and wrist snap, but find two hands is the best.
1. The blade change button got stuck below the press position. I was able to get it back to normal with a small screwdriver.
2. I have not checked the wire stripper, but seems to be OK.
3. I can open it with one hand (thumb push) and wrist snap, but find two hands is the best.
Advice: Get the knife, but be prepared to fool around with it a while to get comfortable using it.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com