Customer reviews from kwikset.com
Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Average customer rating
3.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
29
4 Stars
3
3 Stars
3
2 Stars
4
1 Star
12
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Customer Rating
1
The Worst
on January 20, 2024
Posted by: BCR9
Gender:Male
Doesn't work. Programing the code didn't work. Super frustrating. Tried all the troubleshooting options. Nothing worked. There's a reason this is one of the cheapest units on the market. DO NOT PURCHASE
Response from kwikset.comBy Mariana, Consumer Service, January 24, 2024
Hello BCR9,
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Don’t Buy!!!
on January 17, 2024
Posted by: Frustrated Homeowner 2678
from TX
Gender:Male
Just bought this and it will not accept the initial code no matter what we try to enter
Response from kwikset.comBy Mariana, Consumer Service, January 30, 2024
Hello Frustrated Homeowner 2678,
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Don't waste your time or money
on December 15, 2023
Posted by: Shannon27
We have tried replacing this item a number of times after our first one malfunctioned and jammed after only 8 months. Every single replacement we installed malfunctioned. The first one would not accept any codes, and wouldn't stay locked. The second one may accept codes, but it doesn't stay locked and it seems to jam. We are on replacement number two and we have wasted an inordinate amount of time trying to figure it out.
Response from kwikset.comBy Mariana, Consumer Service, December 21, 2023
Hello Shannon27,
We're here to help! To resolve the jamming issue, please try these steps:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it.
4. Perform the Door Rehanding step.
In addition, please check your door alignment to prevent jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're here to help! To resolve the jamming issue, please try these steps:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it.
4. Perform the Door Rehanding step.
In addition, please check your door alignment to prevent jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Convenient
on June 5, 2023
Posted by: OrlandoB
from Orlando, FL
Gender:Male
[This review was collected as part of a promotion.] So convenient - I do not always carry my key with me when walking the dog, so being able to enter a code on the keypad to unlock makes life a lot easier and more secure. Easy to install by a do-it-yourself type person. I like that you can easily re-key it to an existing key, again very convenient!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Very useful
on June 5, 2023
Posted by: Yamaha625
from Florida
Gender:Female
[This review was collected as part of a promotion.] I've been using this Kwikset powerbolt 250 transitional keypad electronic deadbolt for about a week now. My family really appreciates it. We replaced a different brand's smart lock for this one. I'm glad that I did. It's much more convenient as the other lock had a separate key pad and the touch function didn't always work. I like that each number has it's own button vs the ones that have 2 numbers on each button. We have a few different codes programmed for each person in the home and we have not run into any issues since installing it. The installation was fairly easy and this deadbolt fits perfectly on a classic door. I'm happy about this change.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
CONVENIENT, CONFIDENT SAFETY
on May 30, 2023
Posted by: HappyC
from Waukesha, WI
Gender:Female
[This review was collected as part of a promotion.] With the help of my son-in-law I now have my Kwikset Powerbolt 250 installed. I’m not always confident with my DIY abilities, but with his guidance, installation was quite simple. I installed the lock on my garage-to-house door and truly enjoy being able to have my house secured when I leave, without having to hunt for a key every time I leave/enter. I feel safe knowing that when I close my door I’m now also automatically keeping it locked until I return. The keypad is easy to use and also allows family members to enter without me having to go down a flight of stairs to let them in. Also like the ability to issue temporary codes, should the need arise. Wish I had installed this years ago!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Lock
on May 30, 2023
Posted by: Aria
from Texas
Gender:Female
[This review was collected as part of a promotion.] We had been in the market for an electronic deadbolt, and after seeing this one and knowing the brand Kwikset we chose the satin nickel one. The install was easy enough, took under half an hour. The instructions were very thorough. The deadbolt itself was a breeze to program and it you can tell it is a durable, high quality lock. I highly recommend it if you are needing an electronic deadbolt.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Peace of Mind.
on May 25, 2023
Posted by: meda48
from Mississippi
[This review was collected as part of a promotion.] I sure have been happy with this electronic lock. The kit includes everything needed for installation, which is fairly easy. The keypad is great and also easy to use. This looks great on my door and gives me added protection to my home and leaves me with a feeling of extra safety. I like that.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com