Customer reviews from kwikset.com
Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Average customer rating
3.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
4
1 Star
11
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Customer Rating
2
I don't recommend, failed mechanically in 8 months
on July 5, 2026
Posted by: MT2000
I bought this July 2025 and it worked well for a while. Then the lock started to jam.In the locked position the gears would have some resistance and it could not unlock itself. Therefore, I would be locked outside a lot of times. I registered the product for warranty, but I haven't heard back yet. Calling on the phone is not convenient because of the hours and having to be home to look at the product. I want this lock to work. I tried reinstalling in 3 times per the instrction guide to see if I was doing something wrong. It works after reinstallation for 4-5 lock cycles, then it finds another gear jam and doesnt work.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, July 6, 2026
Hello MT2000,
We’re sorry to hear that you’re experiencing this issue and are here to help you!
To help resolve the problem, we recommend following the step-by-step troubleshooting instructions in the guide below:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
If you continue to experience difficulties after completing the troubleshooting steps, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We’re sorry to hear that you’re experiencing this issue and are here to help you!
To help resolve the problem, we recommend following the step-by-step troubleshooting instructions in the guide below:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
If you continue to experience difficulties after completing the troubleshooting steps, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Doesn't work without key inserted
on June 1, 2026
Posted by: Steve666666
I installed lock and only works if key is installed.
Response from kwikset.comBy Mariana, Consumer Service, June 3, 2026
Hello Steve666666,
Thank you for your review—we’re sorry to hear you’re experiencing this issue.
If your Powerbolt 250 only operates when the key is inserted, it’s often related to the installation. We recommend reviewing our step-by-step troubleshooting guide for detailed instructions on resolving this. Please also ensure the key is removed during reinstallation, resetting, and reprogramming to help the lock calibrate correctly:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
Thank you,
Kwikset
Thank you for your review—we’re sorry to hear you’re experiencing this issue.
If your Powerbolt 250 only operates when the key is inserted, it’s often related to the installation. We recommend reviewing our step-by-step troubleshooting guide for detailed instructions on resolving this. Please also ensure the key is removed during reinstallation, resetting, and reprogramming to help the lock calibrate correctly:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
easy to install as long as you follow instructions
on December 31, 2025
Posted by: Mahalo
from Honolulu , Hawaii
Gender:Male
I bought this lock today and it was easy to install, but I failed to follow the instructions as to have the bolt out when installing. Because of that when I programmed the handling it jammed. I disassembled, followed instructions and it worked perfectly. And the embarrassing part is that I install Qwikset locks all the time as a finish carpenter!!!!! Love the fact that Qwikset locks can be re-keyed easily!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on December 14, 2025
Posted by: Mjv
I bought 3. Only one worked. One would not lock. The other would unlock the deadbolt half way. I returned all 3.
Response from kwikset.comBy Mariana, Consumer Service, December 15, 2025
Hello Mjv,
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Worked for a year, now looking for a replacement
on November 9, 2025
Posted by: pnwlock
from Seattle, WA
Worked for about a year, but now the buttons don't reliably work. Specifically the enter button and one number. It's like they just don't register. I also noticed in cold weather the lock is completely unresponsive. Not East Coast cold - just pacific northwest 30 degree weather.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, November 21, 2025
Hello Pnwlock,
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Horrible battery life
on October 15, 2025
Posted by: Nothappy
from Southern California
Gender:Female
Had this installed less than 2 months ago & the battery is already failing. It started beeping & red lights flashing.
Would not recommend this model.
Would not recommend this model.
Response from kwikset.comBy Mariana, Consumer Service, October 20, 2025
Hello Nothappy,
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Fantastic Pushbutton Lock
on July 29, 2025
Posted by: mikey1
from Dallas, TX
Gender:Male
We have had this Powerbolt 250 for a year. Easy to install, and easy to use. We just love it. We never use the key, only the pushbuttons to enter and exit. It has never failed us. I don't know how there could be any negative reviews unless it is user error. I have 8 rental properties, and I only use Quikset locks. They all work great.
Written by a customer while visiting kwikset.com
Customer Rating
1
Not for left swing doors will NOT rehandle left.
on July 22, 2025
Posted by: Frustrated 250
from Florida
Gender:Male
As long as you don't need to rehand this door, the lock is fine. I bought 3 of these and the one door that swung in to the left, absolutely will not work. Ive reinstalled it, reset it, rehanded it, flipped the bar in the door every which way, different sets of batteries, read the instructions in English, read them in Spanish and nothing works. It is mechanically installed correctly. It will always turn the lock handle the wrong way and unlock the door when you press lock. I hate this lock with all of my soul and will probably be throwing it away because I can't find the receipt. If you need a left swing door lock, DO NOT BUY THIS ONE.
Response from kwikset.comBy Mariana, Consumer Service, July 23, 2025
Hello,
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com