Customer reviews from kwikset.com
Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Average customer rating
3.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
4
1 Star
11
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Customer Rating
1
Piece of junk out of the Box lock.
on October 28, 2024
Posted by: Patrick Hu
from Westminster CA
Gender:Male
Mine didn't work at all. No programable, no reset. Nothing.
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Patrick Hu,
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Flat blade missing
on October 27, 2024
Posted by: Phoenix
from Texas fort worth
Gender:Male
Mine didn't come with the flat blade that is attached to the lock, so I can't even finish it
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Phoenix,
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Kwikset 250 Keyless Entrance Pad Lock
on October 15, 2024
Posted by: Teresa Gilles
This Kwikset is so easy to use for myself and for my Airbnb guests. I am very pleased with this product.
It does exactly what Kwikset says it does with no problems whatsoever.
I would highly recommend this product to anyone. I give it a 5 star.
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on July 26, 2024
Posted by: mts
Less than a year old. Totally seized and can’t use my front door. Don’t want to have to pay a locksmith to get me out so I might be taking a sawzall to it. I have pics but can’t seem to get the website to work on my phone right now. No surprise.
Response from kwikset.comBy Mariana, Consumer Service, July 30, 2024
Hello MTS,
Your safety and security are extremely important to us and we're here to help find the best solution for you. We've created a warranty case where you can upload the images and we can assist further. Please follow this link and reference case # 2024071022859:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Your safety and security are extremely important to us and we're here to help find the best solution for you. We've created a warranty case where you can upload the images and we can assist further. Please follow this link and reference case # 2024071022859:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Great Lock, Finicky programming
on June 22, 2024
Posted by: Leadsinger77
from Columbia, SC
Gender:Male
So I like the lock and it works really well. I had a little trouble trying to input the first user code. After a bit of frustration I figured out that I had to turn the lock all the way around one time while it was disassembled. And then when I put it back together everything worked. What was happening for me that was causing the issue was that I would input the first time user code and no matter what I did it would extend the lock and retract the lock and then beep 3 times red. Once I disassembled it and turned the dial on the battery side one whole time and then reassembled it it worked. I hope my discovery helps someone else. Once I figured this out everything else worked fine.
Written by a customer while visiting kwikset.com
Customer Rating
4
Very much worth it for the price
on April 14, 2024
Posted by: Ken 025
Works very good. No complaints, especially for the price. I did have some trouble with installation. Mostly installer error. Every part has to be installed in a certain configuration. Use all the new parts. Do not use any of the old locks parts. If your replacing
Written by a customer while visiting kwikset.com
Customer Rating
1
The Worst
on January 20, 2024
Posted by: BCR9
Gender:Male
Doesn't work. Programing the code didn't work. Super frustrating. Tried all the troubleshooting options. Nothing worked. There's a reason this is one of the cheapest units on the market. DO NOT PURCHASE
Response from kwikset.comBy Mariana, Consumer Service, January 24, 2024
Hello BCR9,
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Don’t Buy!!!
on January 17, 2024
Posted by: Frustrated Homeowner 2678
from TX
Gender:Male
Just bought this and it will not accept the initial code no matter what we try to enter
Response from kwikset.comBy Mariana, Consumer Service, January 30, 2024
Hello Frustrated Homeowner 2678,
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com