Customer reviews from kwikset.com
Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Average customer rating
3.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
4
1 Star
11
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Kwikset - 9250TRS-L03S Transitional Powerbolt 2 Electronic SmartCode Deadbolt SmartKey with RCAL Latch and RCS Strike Life
Customer Rating
5
Easy, quick install and easy use!
on July 12, 2025
Posted by: Frank46
from tucson
Gender:Male
I bought this lock to replace a cheaper brand that never installed or worked properly. This lock installed, programmed and rekeyed in less than 30 minutes. Trust Kwikset and pass on the other brands!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy lock
on May 8, 2025
Posted by: MikeH1965
from Sedalia mo
I bought this for the door in the garage coming into the house. It's very easy to use very reliable. I have a friend that liked it. So well, they got one for their house.
Written by a customer while visiting kwikset.com
Customer Rating
3
Not long lasting
on April 30, 2025
Posted by: Ynot12
from New York
This product worked for exactly one month now refuses to lock. I’ve reset it multiple times both factory reset and re-handling. I’ve also added user codes and deleted user codes, and this thing will not work.
Response from kwikset.comBy Mariana, Consumer Service, May 2, 2025
Hello Ynot12,
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Sometimes it works
on April 1, 2025
Posted by: Tricon43
Most of the time it unlocks but sometimes it don't. So you got to have a hide a key somewhere close No rhyme or reasone
Response from kwikset.comBy Mariana, Consumer Service, April 2, 2025
Hello Tricon43,
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Extra poor quality.
on February 23, 2025
Posted by: Pops56
Won't program properly. Followed instructions, re-installed, etc. Unlocked when I wanted it to lock, half unlocked sometimes, didn't remember codes. Totally scrambled hardware.
Response from kwikset.comBy Mariana, Consumer Service, February 27, 2025
Hello Pops56,
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy set up and added security
on January 25, 2025
Posted by: Southernboy
from Georgia
Gender:Male
If anyone needs help with the set I am a pro this is a fast and easy set up with added security and peace of mind with auto lock
Written by a customer while visiting kwikset.com
Customer Rating
1
Garbage
on January 7, 2025
Posted by: Bob2995
from Atlanta, GA
Gender:Male
I bought two for my new house and installed them without issues. However neither lets me set the first code. I follow instructions and it blinks red at the end, every single time. Instructions only tell me that if it blinks red, it was unsuccessful, but doesn’t say anything else.
I threw away the boxes and don’t know if I can return.
Response from kwikset.comBy Mariana, Consumer Service, January 15, 2025
Hello Bob2995,
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Disappointed jmack
on November 10, 2024
Posted by: Very Disappointed
from Montana
Gender:Male
I bought this powerbolt 250 one week ago and finally get to install it today (Sunday). It worked once and then it stopped moving the bolt at all. The motor tries to turn it but it doesn't move. The bolt moved freely without the interior side on and then it acts like it can't turn the bolt??? Put 3 sets of new batteries, did factory reset, took it completely out and reinstalled 3 times and still nothing..... Very disappointed
Response from kwikset.comBy Mariana, Consumer Service, November 14, 2024
Hello,
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com