Customer reviews from dewalt.com
Dewalt - 4-1/4 in. Sliding Snap-Off Utility Knife Black/Silver
Average customer rating
2.4
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
6
1 Star
2
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Dewalt - 4-1/4 in. Sliding Snap-Off Utility Knife Black/Silver
Customer Rating
1
Plastic button/slider breaks
on February 15, 2022
Posted by: Thedude
from CA
Plastic button/slider breaks and then you can’t get the blade out. Its too bad.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, February 17, 2022
Hello
We appreciate your feedback on the DWHT10037 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket # 3858871. We look forward to hearing from you.
DEWALT® Support
We appreciate your feedback on the DWHT10037 and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket # 3858871. We look forward to hearing from you.
DEWALT® Support
Written by a customer while visiting dewalt.com
Customer Rating
2
Great, except...
on November 6, 2023
Posted by: Dee87
from Texas
[This review was collected as part of a promotion.] Just like everyone else has this less than a few week and the one plastic piece on this all metal knife broke, the plastic safety release broke and now it's useless. If dewalt would fix this one major issue this would be a great knife and a 5 star buy all day...
Response from dewalt.comBy Mike, November 7, 2023
Hello Dee87. I appreciate your feedback on the 9mm Snap-Off Knife DWHT10037 and I'm sorry to hear that the one plastic piece on this all metal knife broke, the plastic safety release broke and now it's useless. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Mike.
Thank you, Mike.
Written by a customer while visiting dewalt.com
Customer Rating
2
no replacement parts
on April 2, 2024
Posted by: thadz
The plastic release button is the weakest part of this. I have lost the belt clip and can't find a replacement. Shop for a better blade somewhere else!
Response from dewalt.comBy Roxy DEWALT, April 17, 2024
Hello thadz and thank you for taking the time to provide your feedback on theDWHT10037 9mm Snap-Off Knife and I'm sorry to hear the belt clip has fallen off. We would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please contact support at WECARE@sbdinc.com and include a brief description of the issue. Thanks, Roxy DEWALT Social Media Team
Written by a customer while visiting dewalt.com