Customer reviews from kwikset.com
Kwikset - 270 SmartCode Satin Nickel Metal Electronic Touch Pad Deadbolt
Average customer rating
2.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
4
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Kwikset - 270 SmartCode Satin Nickel Metal Electronic Touch Pad Deadbolt
Customer Rating
1
Only One User Code! (I need 5)
on May 28, 2025
Posted by: Attic
Following the instructions, only one user code can be entered from the programming button.
Response from kwikset.comBy Mariana, Consumer Service, May 28, 2025
Hello Attic,
We're happy to help. The SmartCode 270 can hold up to 50 user codes. To add a second code, please follow these steps:
1. Press the Programming button
2. Press the number 1 button
3. Press the Checkmark
4. Enter the User Code
5. Press the Checkmark
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Thank you,
Kwikset
We're happy to help. The SmartCode 270 can hold up to 50 user codes. To add a second code, please follow these steps:
1. Press the Programming button
2. Press the number 1 button
3. Press the Checkmark
4. Enter the User Code
5. Press the Checkmark
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
best invention
on June 18, 2025
Posted by: xyz123zxd
Im very happy as i dont need to shuffle to find keys while holding stuff.
Written by a customer while visiting kwikset.com
Customer Rating
1
Frustrating purchase
on July 28, 2025
Posted by: CH1
I bought this lock last week and after three days it stopped working. None of the solutions helped and it is still "frozen". I bought a new lock to replace the old kwikset smart lock that died after about 9 months. I think I am done with Kwikset for smart locks.
Response from kwikset.comBy Mariana, Consumer Service, July 28, 2025
Hello CH1,
We're happy to assist! Please note that your lock comes with a 1-Year Electronic Warranty. Feel free to contact our Support Team for assistance with troubleshooting and warranty help.
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to assist! Please note that your lock comes with a 1-Year Electronic Warranty. Feel free to contact our Support Team for assistance with troubleshooting and warranty help.
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Horrible. DO NOT BUY
on January 4, 2026
Posted by: jpain3
Gender:Male
Absolutely horrible. I've had to factory reset this thing dozens of times. At this point it's no longer even responding to basic key presses. The instructions are extremely vague and don't match with what the lock actually does. It gives combinations of beeps and noises that aren't in the manual. Can't add user codes, and the cable that connects between the front and back is extremely sensitive and often slips making the front panel useless. This was a waste of money
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, January 7, 2026
Hello Jpain3,
We're happy to assist you in getting your lock working at its best. Please open the door and place the latch in the locked position. Unscrew and remove the interior assembly of the lock. Tuck the cable into the interior assembly, ensuring that the tailpiece is in the vertical position as shown on page 13 when attaching. Next, complete the Factory Reset and Door Rehanding process with a quality set of alkaline batteries, then add a user code:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Finally, check your door alignment and jamb hole depth to avoid the lock jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to assist you in getting your lock working at its best. Please open the door and place the latch in the locked position. Unscrew and remove the interior assembly of the lock. Tuck the cable into the interior assembly, ensuring that the tailpiece is in the vertical position as shown on page 13 when attaching. Next, complete the Factory Reset and Door Rehanding process with a quality set of alkaline batteries, then add a user code:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Finally, check your door alignment and jamb hole depth to avoid the lock jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com