Customer reviews from kwikset.com
Kwikset - 270 SmartCode Satin Nickel Metal Electronic Touch Pad Deadbolt
Average customer rating
2.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
4
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Kwikset - 270 SmartCode Satin Nickel Metal Electronic Touch Pad Deadbolt
Customer Rating
5
One Year Strong
on December 10, 2023
Posted by: Eric27
from Madison, WI
Gender:Male
Installed one year ago. Still works perfectly. Use it several times a day.
Written by a customer while visiting kwikset.com
Customer Rating
1
Avoid!
on November 3, 2023
Posted by: Ben C
from Washington
Gender:Male
Don’t buy, didn’t even last 6 months. Circuit that controls dead bolt failed.
Response from kwikset.comBy Mariana, Consumer Service, December 1, 2023
Hello Ben C,
We're here to help! To get your SmartCode 270 in working order, please open the door and place the latch in the locked position. Next, replace the batteries and complete the Door Rehanding process on page 19: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
For further help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To get your SmartCode 270 in working order, please open the door and place the latch in the locked position. Next, replace the batteries and complete the Door Rehanding process on page 19: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
For further help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Excellent
on July 30, 2025
Posted by: Dakar
I have it for 3 years now (Unlock and Auto Lock 10 times per day) with NO ISSUES whatsoever. Installation was very easy. I replaced the batteries once
Written by a customer while visiting kwikset.com
Customer Rating
3
Why is horizontal locked and vertical unlocked??
on August 24, 2025
Posted by: Ya boi
from Dallas, TX
Gender:Male
Works fine, not great. Also frustrating that on the inside handle horizontal means open and vertical means closed. That is the opposite of 90%+ of locks and 100% of plumbing valves.
Response from kwikset.comBy Mariana, Consumer Service, August 26, 2025
Hello Ya boi,
Thanks so much for reaching out and sharing your feedback! We appreciate you taking the time to inquire about the turn-piece orientation.
All Kwikset deadbolts are designed with the turn-piece in the vertical position when locked and horizontal when unlocked. While the direction of the turn-piece isn’t adjustable, we always take into consideration our consumers' input, like yours today.
If you have any other questions or need help with installation or setup, we’re here to help!
Thank you,
Kwikset
Thanks so much for reaching out and sharing your feedback! We appreciate you taking the time to inquire about the turn-piece orientation.
All Kwikset deadbolts are designed with the turn-piece in the vertical position when locked and horizontal when unlocked. While the direction of the turn-piece isn’t adjustable, we always take into consideration our consumers' input, like yours today.
If you have any other questions or need help with installation or setup, we’re here to help!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Amazing lock system, kudos to Kwikset!
on February 4, 2024
Posted by: retsoor
Gender:Male
This lock is amazing, highly recommended! Reading the negative review from 'B' I can only suggest that he is either not a qualified installer or he represents another lock company. I say this BECAUSE the only way this lock will fail is IF THE DEADBLOT DOES NOT EASILY GLIDE INTO THE DEADBOLT RECEIVER. I know this from firsthand experience, as our new house's front door was sagging to the point that it caught the deadbolt striker plate at the bottom of it's opening. I'm a carpenter and a windows and door installer for over 15 years. The fix here was a quick inspection of the top hinge to see if the installer had used a sinker screw (a 2 1/2" #10 flat head screw) that secures the hinge not just to the door jamb, but is also long enough to go THROUGH the jamb and secure the hinge to the 2X6 or 2/4 door frame opening. Understand? It sounds like 'B' didn't take care of this very basic issue, I see it all the time. Just remember that the deadbolt itself must move freely through the striker plate as it locks the door. Trouble free here for 1 year, same batteries.
Written by a customer while visiting kwikset.com
Customer Rating
2
Returning after 1 week
on October 10, 2024
Posted by: jstocks928
from Michigan
Gender:Female
Bought it b/c it was a good price point, met our needs , matched our door handle which weve always bought kwickset, and this way if the internet was down while our house was under construction I didnt have to worry. Welllllll...I shouldve listened to our airbnb host who said buy a different brand... I run into our house for a quick second and the code I use since I was a kid & on this keypad reset the entire system. I didnt have time nor did I have the patients to set again. Lucky I had a spare key with me otherwise id have been in trouble. This is going back! If pressing the wrong button or in the wrong order resets its then I cant keep it and risk that my kid & his friends be locked out. of the house after school.
Response from kwikset.comBy Mariana, Consumer Service, October 10, 2024
Hello jstocks928,
We're happy to help find the best solution for you. Please know that entering the incorrect user code will not reset your lock and are here to help troubleshoot with you. We ask that you please reach out to our Support Team for assistance: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help find the best solution for you. Please know that entering the incorrect user code will not reset your lock and are here to help troubleshoot with you. We ask that you please reach out to our Support Team for assistance: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
User Code
on August 20, 2024
Posted by: Rob54
from Niagara Falls, NY
Gender:Male
Only allows one user code to be programmed, but advertises can take up to 50.
Response from kwikset.comBy Mariana, Consumer Service, August 22, 2024
Hello Rob54,
Please try a different set of batteries, keep the door open, and follow these steps in order:
1. Perform the Factory Reset.
2. Complete the Door Rehanding step.
3. Add the User Codes.
See page 19 of the 270 Programming Guide here: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Should you need any further help, we're happy to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Please try a different set of batteries, keep the door open, and follow these steps in order:
1. Perform the Factory Reset.
2. Complete the Door Rehanding step.
3. Add the User Codes.
See page 19 of the 270 Programming Guide here: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5052438_9270.pdf
Should you need any further help, we're happy to assist you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great product
on May 10, 2023
Posted by: Matttru
from Chatsworth ga
Gender:Male
[This review was collected as part of a promotion.] I am always losing my keys, they have a tracker, and seem to always leave them behind. I like the fact that this lock is programmed with numbers so you don’t even need a key for entry. I also needed this for when I go on vacation. I can easily set a number for each individual person as a one time pass key or unlimited entry.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com