Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.8
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
11
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
1
Flat blade missing
on October 27, 2024
Posted by: Phoenix
from Texas fort worth
Gender:Male
Mine didn't come with the flat blade that is attached to the lock, so I can't even finish it
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Phoenix,
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Extra poor quality.
on February 23, 2025
Posted by: Pops56
Won't program properly. Followed instructions, re-installed, etc. Unlocked when I wanted it to lock, half unlocked sometimes, didn't remember codes. Totally scrambled hardware.
Response from kwikset.comBy Mariana, Consumer Service, February 27, 2025
Hello Pops56,
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Not long lasting
on April 30, 2025
Posted by: Ynot12
from New York
This product worked for exactly one month now refuses to lock. I’ve reset it multiple times both factory reset and re-handling. I’ve also added user codes and deleted user codes, and this thing will not work.
Response from kwikset.comBy Mariana, Consumer Service, May 2, 2025
Hello Ynot12,
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy lock
on May 8, 2025
Posted by: MikeH1965
from Sedalia mo
I bought this for the door in the garage coming into the house. It's very easy to use very reliable. I have a friend that liked it. So well, they got one for their house.
Written by a customer while visiting kwikset.com
Customer Rating
3
Worked for a year, now looking for a replacement
on November 9, 2025
Posted by: pnwlock
from Seattle, WA
Worked for about a year, but now the buttons don't reliably work. Specifically the enter button and one number. It's like they just don't register. I also noticed in cold weather the lock is completely unresponsive. Not East Coast cold - just pacific northwest 30 degree weather.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, November 21, 2025
Hello Pnwlock,
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on December 14, 2025
Posted by: Mjv
I bought 3. Only one worked. One would not lock. The other would unlock the deadbolt half way. I returned all 3.
Response from kwikset.comBy Mariana, Consumer Service, December 15, 2025
Hello Mjv,
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
easy to install as long as you follow instructions
on December 31, 2025
Posted by: Mahalo
from Honolulu , Hawaii
Gender:Male
I bought this lock today and it was easy to install, but I failed to follow the instructions as to have the bolt out when installing. Because of that when I programmed the handling it jammed. I disassembled, followed instructions and it worked perfectly. And the embarrassing part is that I install Qwikset locks all the time as a finish carpenter!!!!! Love the fact that Qwikset locks can be re-keyed easily!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com