Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
29
4 Stars
3
3 Stars
3
2 Stars
4
1 Star
12
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
1
Looks great, eats batteries
on August 19, 2026
Posted by: rlfmlex
I bought this keyless entry deadbolt on 8/1/26 and today is 8/19/26. I installed in on the door from the house to the attached garage. I primarily use rechargeable batteries in all devices as much as possible. The rechargeable batteries would only last a couple days. So yesterday I went out and bought fresh Duracell alkaline batteries and installed them. They were dead today when I tried to use the keypad to lock the door when I was going out. Other than testing that the lock would work when I installed the new batteries, the lock was only used with the turn knob to lock the door overnight. So I only got one lock/unlock cycle with a fresh set of batteries.
Response from kwikset.comBy Kwikset Support, Electronics, August 25, 2026
Hello Rlfmlex,
We're sorry to hear of your experience. Excessive battery drain can often be caused by installation, alignment, or programming issues that force the lock motor to work harder than normal. In many cases, the issue can be resolved by verifying the installation, replacing the batteries with a fresh set of high-quality alkaline batteries, and then performing a factory reset followed by reprogramming the lock.
We recommend reviewing the troubleshooting steps in the article below, which covers common programming and operation issues that may contribute to increased battery usage:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
For further support, please submit more details via our online portal
Case # 2026082063413
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
We're sorry to hear of your experience. Excessive battery drain can often be caused by installation, alignment, or programming issues that force the lock motor to work harder than normal. In many cases, the issue can be resolved by verifying the installation, replacing the batteries with a fresh set of high-quality alkaline batteries, and then performing a factory reset followed by reprogramming the lock.
We recommend reviewing the troubleshooting steps in the article below, which covers common programming and operation issues that may contribute to increased battery usage:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
For further support, please submit more details via our online portal
Case # 2026082063413
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Make it rainproof
on August 10, 2026
Posted by: LAT
from NC
Gender:Female
It’s a nice lock when it works. When we have a bad storm and rain hits the lock, water will make its way into battery compartment and quit working. This has happened several times already. Going to replace this one.
No, I would not recommend this to a friend.
Response from kwikset.comBy Kwikset Support, Electronics, August 18, 2026
Hello LAT,
We're sorry to hear that rain entered the lock. Kwikset electronic locks are designed for installation on doors with enclosed interiors. While the exterior keypad is weather-resistant and can withstand normal outdoor exposure, the internal components of the lock are not fully weatherproof. For this reason, these locks are not recommended for outdoor gates or other applications where the interior side is exposed to the elements. To help find the best resolution for your lock, please call our support team for assistance: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're sorry to hear that rain entered the lock. Kwikset electronic locks are designed for installation on doors with enclosed interiors. While the exterior keypad is weather-resistant and can withstand normal outdoor exposure, the internal components of the lock are not fully weatherproof. For this reason, these locks are not recommended for outdoor gates or other applications where the interior side is exposed to the elements. To help find the best resolution for your lock, please call our support team for assistance: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
I don't recommend, failed mechanically in 8 months
on July 5, 2026
Posted by: MT2000
I bought this July 2025 and it worked well for a while. Then the lock started to jam.In the locked position the gears would have some resistance and it could not unlock itself. Therefore, I would be locked outside a lot of times. I registered the product for warranty, but I haven't heard back yet. Calling on the phone is not convenient because of the hours and having to be home to look at the product. I want this lock to work. I tried reinstalling in 3 times per the instrction guide to see if I was doing something wrong. It works after reinstallation for 4-5 lock cycles, then it finds another gear jam and doesnt work.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, July 6, 2026
Hello MT2000,
We’re sorry to hear that you’re experiencing this issue and are here to help you!
To help resolve the problem, we recommend following the step-by-step troubleshooting instructions in the guide below:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
If you continue to experience difficulties after completing the troubleshooting steps, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We’re sorry to hear that you’re experiencing this issue and are here to help you!
To help resolve the problem, we recommend following the step-by-step troubleshooting instructions in the guide below:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
If you continue to experience difficulties after completing the troubleshooting steps, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Doesn't work without key inserted
on June 1, 2026
Posted by: Steve666666
I installed lock and only works if key is installed.
Response from kwikset.comBy Mariana, Consumer Service, June 3, 2026
Hello Steve666666,
Thank you for your review—we’re sorry to hear you’re experiencing this issue.
If your Powerbolt 250 only operates when the key is inserted, it’s often related to the installation. We recommend reviewing our step-by-step troubleshooting guide for detailed instructions on resolving this. Please also ensure the key is removed during reinstallation, resetting, and reprogramming to help the lock calibrate correctly:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
Thank you,
Kwikset
Thank you for your review—we’re sorry to hear you’re experiencing this issue.
If your Powerbolt 250 only operates when the key is inserted, it’s often related to the installation. We recommend reviewing our step-by-step troubleshooting guide for detailed instructions on resolving this. Please also ensure the key is removed during reinstallation, resetting, and reprogramming to help the lock calibrate correctly:
https://www.kwikset.com/support/answers/why-am-i-having-trouble-programming-my-powerbolt-250
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
easy to install as long as you follow instructions
on December 31, 2025
Posted by: Mahalo
from Honolulu , Hawaii
Gender:Male
I bought this lock today and it was easy to install, but I failed to follow the instructions as to have the bolt out when installing. Because of that when I programmed the handling it jammed. I disassembled, followed instructions and it worked perfectly. And the embarrassing part is that I install Qwikset locks all the time as a finish carpenter!!!!! Love the fact that Qwikset locks can be re-keyed easily!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on December 14, 2025
Posted by: Mjv
I bought 3. Only one worked. One would not lock. The other would unlock the deadbolt half way. I returned all 3.
Response from kwikset.comBy Mariana, Consumer Service, December 15, 2025
Hello Mjv,
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Thank you for taking the time to share your experience. We’re very sorry to hear that two of your three products didn’t function properly and that this led to returning them. That’s certainly not the experience we want for our customers.
Our Support Team is always happy to help troubleshoot issues like these, including simple steps such as performing the Door Rehanding Process and installing a fresh set of batteries—both of which often resolve the symptoms you described.
If you decide to purchase another Kwikset product in the future and need any assistance, please know we’re here and ready to support you.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Worked for a year, now looking for a replacement
on November 9, 2025
Posted by: pnwlock
from Seattle, WA
Worked for about a year, but now the buttons don't reliably work. Specifically the enter button and one number. It's like they just don't register. I also noticed in cold weather the lock is completely unresponsive. Not East Coast cold - just pacific northwest 30 degree weather.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Consumer Service, November 21, 2025
Hello Pnwlock,
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Thank you for sharing your experience. We’re sorry to hear about the issues with button responsiveness and cold-weather performance. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We’d like to help troubleshoot and find a solution for you. Please reach out to our support team at
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Horrible battery life
on October 15, 2025
Posted by: Nothappy
from Southern California
Gender:Female
Had this installed less than 2 months ago & the battery is already failing. It started beeping & red lights flashing.
Would not recommend this model.
Would not recommend this model.
Response from kwikset.comBy Mariana, Consumer Service, October 20, 2025
Hello Nothappy,
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com