Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.8
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
11
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
1
Piece of junk out of the Box lock.
on October 28, 2024
Posted by: Patrick Hu
from Westminster CA
Gender:Male
Mine didn't work at all. No programable, no reset. Nothing.
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Patrick Hu,
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Garbage
on January 7, 2025
Posted by: Bob2995
from Atlanta, GA
Gender:Male
I bought two for my new house and installed them without issues. However neither lets me set the first code. I follow instructions and it blinks red at the end, every single time. Instructions only tell me that if it blinks red, it was unsuccessful, but doesn’t say anything else.
I threw away the boxes and don’t know if I can return.
Response from kwikset.comBy Mariana, Consumer Service, January 15, 2025
Hello Bob2995,
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Not for left swing doors will NOT rehandle left.
on July 22, 2025
Posted by: Frustrated 250
from Florida
Gender:Male
As long as you don't need to rehand this door, the lock is fine. I bought 3 of these and the one door that swung in to the left, absolutely will not work. Ive reinstalled it, reset it, rehanded it, flipped the bar in the door every which way, different sets of batteries, read the instructions in English, read them in Spanish and nothing works. It is mechanically installed correctly. It will always turn the lock handle the wrong way and unlock the door when you press lock. I hate this lock with all of my soul and will probably be throwing it away because I can't find the receipt. If you need a left swing door lock, DO NOT BUY THIS ONE.
Response from kwikset.comBy Mariana, Consumer Service, July 23, 2025
Hello,
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Amazing addition to my home
on May 12, 2023
Posted by: GamerJoe
from North Tonawanda, NY
Gender:Male
[This review was collected as part of a promotion.] This lock was an amazing addition for my home. If my son gets dropped off with no one home and forgets his key. If I want to garden out front but ensure no one can get in while I’m distracted. Or my spouse wants to go for a walk or bike ride without worrying about needing a key to lock up or get in the house. I can’t believe I didn’t get one sooner!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love this deadbolt!
on May 24, 2023
Posted by: Rebel1661
from Palm Coast Florida
Gender:Female
[This review was collected as part of a promotion.] If you’re sick of having to dig out a house key every time you come home, this is for you! Fairly easy installation. We have several codes programmed, so that each family member can easily remember their own. I program a code for the girl who takes care of our pets when we’re gone, then I remove it when we return. Easy to do. Looks sleek and not bulky. Definitely a winner!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Perfect for my new house
on May 24, 2023
Posted by: Bopau123
from Port Charlotte
Gender:Female
[This review was collected as part of a promotion.] This lock was simple to install and was so perfect of an addition to my new house. Once it was installed I just needed to program my new lock and away I could go. The nickel finish was so pretty
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Peace of Mind.
on May 25, 2023
Posted by: meda48
from Mississippi
[This review was collected as part of a promotion.] I sure have been happy with this electronic lock. The kit includes everything needed for installation, which is fairly easy. The keypad is great and also easy to use. This looks great on my door and gives me added protection to my home and leaves me with a feeling of extra safety. I like that.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
CONVENIENT, CONFIDENT SAFETY
on May 30, 2023
Posted by: HappyC
from Waukesha, WI
Gender:Female
[This review was collected as part of a promotion.] With the help of my son-in-law I now have my Kwikset Powerbolt 250 installed. I’m not always confident with my DIY abilities, but with his guidance, installation was quite simple. I installed the lock on my garage-to-house door and truly enjoy being able to have my house secured when I leave, without having to hunt for a key every time I leave/enter. I feel safe knowing that when I close my door I’m now also automatically keeping it locked until I return. The keypad is easy to use and also allows family members to enter without me having to go down a flight of stairs to let them in. Also like the ability to issue temporary codes, should the need arise. Wish I had installed this years ago!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com