Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
29
4 Stars
3
3 Stars
3
2 Stars
4
1 Star
12
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
1
Garbage
on January 7, 2025
Posted by: Bob2995
from Atlanta, GA
Gender:Male
I bought two for my new house and installed them without issues. However neither lets me set the first code. I follow instructions and it blinks red at the end, every single time. Instructions only tell me that if it blinks red, it was unsuccessful, but doesn’t say anything else.
I threw away the boxes and don’t know if I can return.
Response from kwikset.comBy Mariana, Consumer Service, January 15, 2025
Hello Bob2995,
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
We're happy to help you with this! Please check the locks' installation, ensuring the latch is extended and try he following steps:
1. Perform the Factory Reset.
2. Perform the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Disappointed jmack
on November 10, 2024
Posted by: Very Disappointed
from Montana
Gender:Male
I bought this powerbolt 250 one week ago and finally get to install it today (Sunday). It worked once and then it stopped moving the bolt at all. The motor tries to turn it but it doesn't move. The bolt moved freely without the interior side on and then it acts like it can't turn the bolt??? Put 3 sets of new batteries, did factory reset, took it completely out and reinstalled 3 times and still nothing..... Very disappointed
Response from kwikset.comBy Mariana, Consumer Service, November 14, 2024
Hello,
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Piece of junk out of the Box lock.
on October 28, 2024
Posted by: Patrick Hu
from Westminster CA
Gender:Male
Mine didn't work at all. No programable, no reset. Nothing.
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Patrick Hu,
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help ensure your Powerbolt 250 is working. Here are some troubleshooting steps you can try:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Unscrew and remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position and the cable is plugged in.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it and keep the key out as well.
4. Replace the batteries and factory reset the lock per step 16.
5. Perform the Door Rehanding per step 15.
6. Reprogram a user code in step 6.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
For more help with your locks please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Flat blade missing
on October 27, 2024
Posted by: Phoenix
from Texas fort worth
Gender:Male
Mine didn't come with the flat blade that is attached to the lock, so I can't even finish it
Response from kwikset.comBy Mariana, Consumer Service, October 30, 2024
Hello Phoenix,
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Thanks for reaching out with your concern and please know we're happy to send out replacement parts immediately.
We were able to locate your case 2024101155685 and your order is on its way. You can check your case status here:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Kwikset 250 Keyless Entrance Pad Lock
on October 15, 2024
Posted by: Teresa Gilles
This Kwikset is so easy to use for myself and for my Airbnb guests. I am very pleased with this product.
It does exactly what Kwikset says it does with no problems whatsoever.
I would highly recommend this product to anyone. I give it a 5 star.
Written by a customer while visiting kwikset.com
Customer Rating
1
Junk
on July 26, 2024
Posted by: mts
Less than a year old. Totally seized and can’t use my front door. Don’t want to have to pay a locksmith to get me out so I might be taking a sawzall to it. I have pics but can’t seem to get the website to work on my phone right now. No surprise.
Response from kwikset.comBy Mariana, Consumer Service, July 30, 2024
Hello MTS,
Your safety and security are extremely important to us and we're here to help find the best solution for you. We've created a warranty case where you can upload the images and we can assist further. Please follow this link and reference case # 2024071022859:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Your safety and security are extremely important to us and we're here to help find the best solution for you. We've created a warranty case where you can upload the images and we can assist further. Please follow this link and reference case # 2024071022859:
https://www.kwikset.com/support/case-lookup
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Great Lock, Finicky programming
on June 22, 2024
Posted by: Leadsinger77
from Columbia, SC
Gender:Male
So I like the lock and it works really well. I had a little trouble trying to input the first user code. After a bit of frustration I figured out that I had to turn the lock all the way around one time while it was disassembled. And then when I put it back together everything worked. What was happening for me that was causing the issue was that I would input the first time user code and no matter what I did it would extend the lock and retract the lock and then beep 3 times red. Once I disassembled it and turned the dial on the battery side one whole time and then reassembled it it worked. I hope my discovery helps someone else. Once I figured this out everything else worked fine.
Written by a customer while visiting kwikset.com
Customer Rating
4
Very much worth it for the price
on April 14, 2024
Posted by: Ken 025
Works very good. No complaints, especially for the price. I did have some trouble with installation. Mostly installer error. Every part has to be installed in a certain configuration. Use all the new parts. Do not use any of the old locks parts. If your replacing
Written by a customer while visiting kwikset.com