Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.8
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
29
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
11
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
5
Very useful
on June 5, 2023
Posted by: Yamaha625
from Florida
Gender:Female
[This review was collected as part of a promotion.] I've been using this Kwikset powerbolt 250 transitional keypad electronic deadbolt for about a week now. My family really appreciates it. We replaced a different brand's smart lock for this one. I'm glad that I did. It's much more convenient as the other lock had a separate key pad and the touch function didn't always work. I like that each number has it's own button vs the ones that have 2 numbers on each button. We have a few different codes programmed for each person in the home and we have not run into any issues since installing it. The installation was fairly easy and this deadbolt fits perfectly on a classic door. I'm happy about this change.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Don't waste your time or money
on December 15, 2023
Posted by: Shannon27
We have tried replacing this item a number of times after our first one malfunctioned and jammed after only 8 months. Every single replacement we installed malfunctioned. The first one would not accept any codes, and wouldn't stay locked. The second one may accept codes, but it doesn't stay locked and it seems to jam. We are on replacement number two and we have wasted an inordinate amount of time trying to figure it out.
Response from kwikset.comBy Mariana, Consumer Service, December 21, 2023
Hello Shannon27,
We're here to help! To resolve the jamming issue, please try these steps:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it.
4. Perform the Door Rehanding step.
In addition, please check your door alignment to prevent jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're here to help! To resolve the jamming issue, please try these steps:
1. Open the door and lock the latch so that it's extended. Remove the key from the key cylinder.
2. Remove the interior assembly of the lock and ensure that the Flat Blade piece is in the vertical position.
3. Reattach the interior assembly and keep the latch locked. Please do not try to unlock it.
4. Perform the Door Rehanding step.
In addition, please check your door alignment to prevent jamming: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Disappointed jmack
on November 10, 2024
Posted by: Very Disappointed
from Montana
Gender:Male
I bought this powerbolt 250 one week ago and finally get to install it today (Sunday). It worked once and then it stopped moving the bolt at all. The motor tries to turn it but it doesn't move. The bolt moved freely without the interior side on and then it acts like it can't turn the bolt??? Put 3 sets of new batteries, did factory reset, took it completely out and reinstalled 3 times and still nothing..... Very disappointed
Response from kwikset.comBy Mariana, Consumer Service, November 14, 2024
Hello,
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
We're happy to help with the best solution for your Home Connect 620 Contemporary Deadbolt. Here are a few steps that will fix what you're experiencing:
1. Open the door and lock it. Remove the interior assembly of the lock and check that the cable is securely plugged in and tuck it back in away from the bolt. Reattach the interior assembly but please do not attempt to unlock the latch and do not over tighten the screws.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5069371_869[eng-spa].pdf
2. Complete the manual door handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Sometimes it works
on April 1, 2025
Posted by: Tricon43
Most of the time it unlocks but sometimes it don't. So you got to have a hide a key somewhere close No rhyme or reasone
Response from kwikset.comBy Mariana, Consumer Service, April 2, 2025
Hello Tricon43,
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Horrible battery life
on October 15, 2025
Posted by: Nothappy
from Southern California
Gender:Female
Had this installed less than 2 months ago & the battery is already failing. It started beeping & red lights flashing.
Would not recommend this model.
Would not recommend this model.
Response from kwikset.comBy Mariana, Consumer Service, October 20, 2025
Hello Nothappy,
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're here to help ensure your Powerbolt 250 is in the best working order. Please try the following steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment to prevent battery drain: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Don’t Buy!!!
on January 17, 2024
Posted by: Frustrated Homeowner 2678
from TX
Gender:Male
Just bought this and it will not accept the initial code no matter what we try to enter
Response from kwikset.comBy Mariana, Consumer Service, January 30, 2024
Hello Frustrated Homeowner 2678,
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
To get your lock programmed successfully, please try the following steps:
1. Replace the batteries with a fresh set using the recommended Alkaline batteries only and not rechargeable or lithium.
2. Factory reset the lock per step 16, and perform the Door Rehanding process per step 15.
3. Reprogram a user code in step 6 and add additional codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Should you need any further help, please contact our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
The Worst
on January 20, 2024
Posted by: BCR9
Gender:Male
Doesn't work. Programing the code didn't work. Super frustrating. Tried all the troubleshooting options. Nothing worked. There's a reason this is one of the cheapest units on the market. DO NOT PURCHASE
Response from kwikset.comBy Mariana, Consumer Service, January 24, 2024
Hello BCR9,
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To ensure your code is working, please try recalibrating the latch with a fresh set of batteries. Follow the Door Rehanding process per step 15 of the installation guide:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
And for further assistance, our Support Team is happy to work with you in finding the best solution. Please contact us here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Kwikset 250 Keyless Entrance Pad Lock
on October 15, 2024
Posted by: Teresa Gilles
This Kwikset is so easy to use for myself and for my Airbnb guests. I am very pleased with this product.
It does exactly what Kwikset says it does with no problems whatsoever.
I would highly recommend this product to anyone. I give it a 5 star.
Written by a customer while visiting kwikset.com