Customer reviews from kwikset.com
Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Average customer rating
3.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
29
4 Stars
3
3 Stars
3
2 Stars
4
1 Star
12
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for Kwikset - SmartCode Venetian Bronze Zinc Electronic Deadbolt
Customer Rating
5
Fantastic Pushbutton Lock
on July 29, 2025
Posted by: mikey1
from Dallas, TX
Gender:Male
We have had this Powerbolt 250 for a year. Easy to install, and easy to use. We just love it. We never use the key, only the pushbuttons to enter and exit. It has never failed us. I don't know how there could be any negative reviews unless it is user error. I have 8 rental properties, and I only use Quikset locks. They all work great.
Written by a customer while visiting kwikset.com
Customer Rating
1
Not for left swing doors will NOT rehandle left.
on July 22, 2025
Posted by: Frustrated 250
from Florida
Gender:Male
As long as you don't need to rehand this door, the lock is fine. I bought 3 of these and the one door that swung in to the left, absolutely will not work. Ive reinstalled it, reset it, rehanded it, flipped the bar in the door every which way, different sets of batteries, read the instructions in English, read them in Spanish and nothing works. It is mechanically installed correctly. It will always turn the lock handle the wrong way and unlock the door when you press lock. I hate this lock with all of my soul and will probably be throwing it away because I can't find the receipt. If you need a left swing door lock, DO NOT BUY THIS ONE.
Response from kwikset.comBy Mariana, Consumer Service, July 23, 2025
Hello,
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're happy to help you with this! The Powerbolt 250 is reversible to fit both left-hand and right-hand doors. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in the vertical position when reinstalling the interior assembly. Also, make sure the latch is still locked.
5. Perform the Factory Reset, Door Rehanding, and add a User Code.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy, quick install and easy use!
on July 12, 2025
Posted by: Frank46
from tucson
Gender:Male
I bought this lock to replace a cheaper brand that never installed or worked properly. This lock installed, programmed and rekeyed in less than 30 minutes. Trust Kwikset and pass on the other brands!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy lock
on May 8, 2025
Posted by: MikeH1965
from Sedalia mo
I bought this for the door in the garage coming into the house. It's very easy to use very reliable. I have a friend that liked it. So well, they got one for their house.
Written by a customer while visiting kwikset.com
Customer Rating
3
Not long lasting
on April 30, 2025
Posted by: Ynot12
from New York
This product worked for exactly one month now refuses to lock. I’ve reset it multiple times both factory reset and re-handling. I’ve also added user codes and deleted user codes, and this thing will not work.
Response from kwikset.comBy Mariana, Consumer Service, May 2, 2025
Hello Ynot12,
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
We're happy to help you! To fix this, please try a new set of batteries and follow these steps:
1. Check the installation, and ensure that the flat blade is installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is secure and tucked away from the spindle.
2. Check your door alignment to prevent any jamming errors: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Sometimes it works
on April 1, 2025
Posted by: Tricon43
Most of the time it unlocks but sometimes it don't. So you got to have a hide a key somewhere close No rhyme or reasone
Response from kwikset.comBy Mariana, Consumer Service, April 2, 2025
Hello Tricon43,
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
To fix this, please try the following steps:
1. Check the installation, and ensure that the flat blade was installed in the vertical position, while the deadbolt latch is in the locked position. Also, check that the cable is securely plugged in.
2. Replace the batteries and perform the Factory Reset and the Door Rehanding process in step 15:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
3. Follow the steps to add a new user code as shown in step 6.
4. Lastly, check your door alignment and jamb hole depth for preventative measures: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Extra poor quality.
on February 23, 2025
Posted by: Pops56
Won't program properly. Followed instructions, re-installed, etc. Unlocked when I wanted it to lock, half unlocked sometimes, didn't remember codes. Totally scrambled hardware.
Response from kwikset.comBy Mariana, Consumer Service, February 27, 2025
Hello Pops56,
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
We're here to help you! The lock is working backward because of the installation and handing. Here are the steps to fix this:
1. Open the door and place the latch in the locked position.
2. Remove the interior assembly of the lock.
3. Check that the flat blade piece is in the vertical position. See Section 4-B.
4. And ensure that the turn-piece is also in vertical position when reinstalling the interior assembly.
5. Perform the Factory Reset and Door Rehanding process in Step 15.
6. Program the User Codes.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5053732_9250.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy set up and added security
on January 25, 2025
Posted by: Southernboy
from Georgia
Gender:Male
If anyone needs help with the set I am a pro this is a fast and easy set up with added security and peace of mind with auto lock
Written by a customer while visiting kwikset.com