Customer reviews from Nespresso USA
Nespresso - Vertuo POP+ by Breville - Lilac Purple
Average customer rating
4.4
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
39
4 Stars
6
3 Stars
0
2 Stars
4
1 Star
3
85%of customers recommend this product.
(
41 out of
48)
Customer Reviews for Nespresso - Vertuo POP+ by Breville - Lilac Purple
Customer Rating
5
Best thing ever
on January 27, 2026
Posted by: TinaG0626
from Chicago illinois
Received this machine from my brother-in-law for Christmas. And I used it every day. I love this machine thinking about getting a bigger one. I also own the kurig and I like this better
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to make coffee
on January 26, 2026
Posted by: CofeeLover123
from San Jose, CA
[This review was collected as part of a promotion.] Very easy and convenient to use. Just one button to push, now I can make coffee to take to work in the morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 24, 2026
Posted by: MT
I purchased the Nespresso Vertuo Pop in September, 2025. After about three months of use, the coffee began tasting bitter and weaker than expected despite using the same pods and filtered water. I followed the recommended cleaning and descaling steps, but the taste did not improve. I hope this can be addressed, as I previously had a very good experience with other Nespresso machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor Design
on January 18, 2026
Posted by: Rachel
We got this machine because it could brew all the different sizes and was a more compact deisgn. But it's so poorly deisgned that closing the top down is always a guessing game (sometimes it doesn't close right), and it's too short to put a tall glass underneath it, which is required for the larger size capsules!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 20, 2026
We're disappointed to hear this, Rachel, and we hope you know that we're always here to help! Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Brew but few options
on January 16, 2026
Posted by: Lindsay K21
from Rochester, NY
The taste is good but the spout/tray design is flawed.
I also find that the nespresso really limits your options. I love to explore small batch roasters but you can't do that with these machines... you get nespresso branded or Starbucks and thats it. Its disappointing. My Kerrigan and pour over get more use than the nespresso.
I also find that the nespresso really limits your options. I love to explore small batch roasters but you can't do that with these machines... you get nespresso branded or Starbucks and thats it. Its disappointing. My Kerrigan and pour over get more use than the nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 17, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish I had picked a different machine
on January 15, 2026
Posted by: JL26
from NY
Every other time I make my coffee, the red light comes on. I tried cleaning it, changing the water... I have to unplug, replug, every time it does this. Now one of he sections that grabs the pods broke so I manually take the old pod out. I've had the machine for 2 months. I love the coffee but this machine is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 16, 2026
Thank you for your honest review. We're available 24/7 to assist you with your Vertuo Pop+, please call us directly, 800.562.1465, and a Machine Expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient Machine!
on January 3, 2026
Posted by: belle
from Los Angeles, CA
I received this machine after owning a Keurig and an espresso machine for years. I recently got into lattes and for someone who hates getting up early in the morning, this machine is prefect for making on the go iced lattes. The machine does the work, and I don’t have to do much cleanup. Sooooo worth having. Great for guests too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beyond great
on January 2, 2026
Posted by: Momma2025
from North Carolina
[This review was collected as part of a promotion.] I love it! Makes coffee in the mornings so much easier. I’m a new mom so not much time to prep a coffee pot and wait for it to finishing brewing. The Vertuo pop plus is so quick and easy making my mornings a breeze.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA