Customer reviews from thermacell.com
Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Average customer rating
4.1
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
155
4 Stars
16
3 Stars
13
2 Stars
13
1 Star
33
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Customer Rating
5
Deer Season in South Carolina
on September 20, 2022
Posted by: Mindysdaddy
from Elloree, South Carolina
I never go hunting without my Thermal Cell. The mosquitos and gnats stay away. I was introduced to Thermal Cell two years ago by a friend and have used it ever since. Thank you Thermal cell for such a terrific product.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Impossible to set up.
on September 17, 2022
Posted by: Anonymous
from Arlington, Texas 76017
I have wasted the weekend trying to figure how to put the battery in a round tray. There is no place visible to put the battery
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, September 20, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Great for hunting!
on September 13, 2022
Posted by: Black bear
from Ontario Canada
I bought a second one because of how well they work. I used this in Canada to harvest this black bear.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
2
Worked great for ONE SEASON.
on August 24, 2022
Posted by: Donald R
from NJ
I’ve purchased these in the past and have always been extremely impressed. Unfortunately the last two I purchased will not stay lit. They’ve been properly cleaned and maintained - I thought perhaps it could’ve been old butane? So I purchased a new box , still nothing.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, August 25, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
I always thought it was great...
on August 23, 2022
Posted by: Joe L
from Bethlehem, NC
This is the second season that I have used my 300. I always swore by it, and recommended it to anyone that asked about
it. Those were usually times when we were on our deck, by the fire ring, or while I was on my tractor during the day.
However, last week we were eating outside on our deck , and I had my Thermacell running. Suddenly, my wife laughed, and told me that there were two mosquitoes flying within a foot of the unit. I was extremely skeptical, and had to see this myself. I went back to our table, where the Thermacell was hanging from our umbrella, and watched as mosquitoes were flying around and by it like it wasn't even there. I figured maybe it was a weak pad, as I had used this one for an hour or so earlier in the day. No harm, no foul, things happen.
Tonight I had taken the unit with me, into my yard, with a fresh fuel cell, and brand new out of the packet, fresh pad. I hung the Thermacell on the side of my tractor , and went back inside for a few minutes, to give it a chance to build it's zone. I went back out, and began working on the tractor, and sure enough I was being eaten alive, and there were mosquitoes flying merely inches away from the unit, that was actually emitting a faint hint of smoke from the pad! I don't know what has happened, but this product no longer works for me. It ignites, heats the blue pads, and is occasionally hot enough to smoke a bit, so it is functioning, but it is most definitely not doing it's job.
it. Those were usually times when we were on our deck, by the fire ring, or while I was on my tractor during the day.
However, last week we were eating outside on our deck , and I had my Thermacell running. Suddenly, my wife laughed, and told me that there were two mosquitoes flying within a foot of the unit. I was extremely skeptical, and had to see this myself. I went back to our table, where the Thermacell was hanging from our umbrella, and watched as mosquitoes were flying around and by it like it wasn't even there. I figured maybe it was a weak pad, as I had used this one for an hour or so earlier in the day. No harm, no foul, things happen.
Tonight I had taken the unit with me, into my yard, with a fresh fuel cell, and brand new out of the packet, fresh pad. I hung the Thermacell on the side of my tractor , and went back inside for a few minutes, to give it a chance to build it's zone. I went back out, and began working on the tractor, and sure enough I was being eaten alive, and there were mosquitoes flying merely inches away from the unit, that was actually emitting a faint hint of smoke from the pad! I don't know what has happened, but this product no longer works for me. It ignites, heats the blue pads, and is occasionally hot enough to smoke a bit, so it is functioning, but it is most definitely not doing it's job.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, August 25, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
CAN'T EVER START
on August 12, 2022
Posted by: Greenham
from North Carolina
Takes 5 or 6 tries to get started. Very frustrating.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, August 16, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn't live up to its expectations
on July 31, 2022
Posted by: Camper55
from Vancouver, BC
Went up camping and heard about the Thermacell products and thought we would grab one on the way up. The 1st 2 times we used it we had no problem lighting it. As the weekend went on we had to keep trying to light it as it wouldn't always ignight. By the last day it took 10 tries to light it and finally it worked. Then we discovered it didn't work at all!! We watched as the mosquitoes flew all around it and us. I have so many mosquitoe bites its crazy. Yes it was working because the blue pads turned white and we could see the smoke from it. My advice would be save your money!
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, August 2, 2022
Sorry to hear that our product is not performing to our quality standards. We thank you for your feedback and take matters like this seriously. At Thermacell stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
On/Off Switch
on June 27, 2022
Posted by: warren
from Tallassee, AL
I've used these hand-held models for quite some time, found out many years ago of their effectiveness. If anything could be improved, I know I can unscrew the butane container every time I quit using it but there has to be some sort of switch or a body design that covers the switch that would prevent it from being turned on accidentally in a pack? Other than that, this is a fantastic product and so much better than covering up in bug spray.
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com