Customer reviews from thermacell.com
Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Average customer rating
4.1
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
155
4 Stars
16
3 Stars
13
2 Stars
13
1 Star
33
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Customer Rating
5
Best product ever
on July 31, 2026
Posted by: Zachnuss21
This product is incredible I went camping with a group and we got bit by 0 bugs, the bugs would not go near us and it we could not even tell the system was on!
We love how it is portable we also brought it hiking and no bugs attacked us either, talk about a great product I can’t wait to continue using this!
Written by a customer while visiting thermacell.com
Customer Rating
1
Broke after two uses
on July 19, 2026
Posted by: Dwve
from Cleveland ohio
Broke after two uses. Will not light. Yes, new butane cartridge.
Response from thermacell.comBy Consumer Services, July 20, 2026
We’re truly sorry to hear that your product has not performed as expected. We understand how frustrating that can be, and we appreciate you taking the time to share your experience with us. Your satisfaction is very important to our team, and Thermacell stands behind our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can learn more and help make this right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
Disappointed
on April 10, 2026
Posted by: Booh
from Southwest Missouri
I loved my thermaxell, until it just quit. It began starring without having to push the start button then a few days later it just stopped all function.
Response from thermacell.comBy Consumer Services, April 15, 2026
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you
Written by a customer while visiting thermacell.com
Customer Rating
1
New model not as good as the old
on October 9, 2025
Posted by: Mosquito bites
from Baton Rouge, Louisiana.
Bought two of the original thermacell when they first came out. They worked perfectly and kept the mosquitoes away. This hunting season I bought a new one after the bottom that covers the butane, broke. The new model does not heat up enough and DOES NOT keep mosquitoes away. I got eat up. The next morning I used my old one and it again worked flawlessly minus the bottom cover.
Response from thermacell.comBy Consumer Services, October 10, 2025
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
These are the greatest
on October 3, 2025
Posted by: Darrel
from Wisconsin
I use them for early fall deer hunting, I am able to sit in my deer blind all day long without a mosquitto, just a reminder, pad need to be replaced every 2 hours
Written by a customer while visiting thermacell.com
Customer Rating
1
Does not stay lit
on August 31, 2025
Posted by: Avid camper
from wisconsin
I bought this in July 2025, and the little red light letting me know this is lit no longer lights up, and I keep having to push the start button because it doesn't stay lit.
Response from thermacell.comBy Jackie A, Consumer Services, September 3, 2025
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
Doesn’t work like the original
on August 30, 2025
Posted by: Why change if not broke
from Labelle fl
I have been a long time Thermacell supporter, but I have bought four of the 300 series for hunting I have a lot of the others I’ve never had a problem all four of these 300s I cannot keep running. They will fire up for a quarter second and then go out too many times they’ve left me stranded in the south Florida mosquito woods, swatting mosquitoes cussing a brand new thermacell not sure what the difference is. I have used multiple different cartridges for propane to make sure it’s new and fresh with no difference. i’m not buying another 300 series that is for sure.
Response from thermacell.comBy Jackie A, Consumer Services, September 3, 2025
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stands behind our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
No Glow
on August 5, 2025
Posted by: Mountain man
from Tennessee
IH had several of these mosquito repellent devices over the years. But this time I went and bought another one, but it would not burn. Luckily I have my receipt returned it.
Written by a customer while visiting thermacell.com