Customer reviews from thermacell.com
Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Average customer rating
4.1
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
155
4 Stars
16
3 Stars
13
2 Stars
13
1 Star
33
80%of customers recommend this product.
(
163 out of
203)
Customer Reviews for Thermacell - Insect Repellent Device For Mosquitoes 1 pk - Green
Customer Rating
1
Didn’t work
on August 2, 2019
Posted by: Bardia
from Pittsburgh
So I bought this yesterday with the bag to carry that around i went kayaking and camping i got 6 huge bites on my arm and legs didn’t work
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, August 14, 2019
Hi there! Thanks for the review. We are sorry that your MR300 Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
Written by a customer while visiting thermacell.com
Customer Rating
1
on July 28, 2019
Posted by: rmt667
from Calgary Alberta Canada
I bought this product today, I'm now being eaten alive because it won't light up. What a waste of money. But at least I've gone through a quarter of a butane cartridge trying
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, July 29, 2019
Hi There! We are sorry that your MR300 Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to try a few things?
• Please be sure to properly insert the fuel cartridge and replace it approximate every 12 hours. Also, you should replace the insect repellent mats approximately every 4 hours (it will turn white on the top side).
• To ensure the unit is working properly, please be sure that there is an orange light glowing in the view hole (… on the top of the repeller or on the brim of the lantern)
• This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
Written by a customer while visiting thermacell.com
Customer Rating
5
Great new product!
on July 18, 2019
Posted by: Norton64
I'm a hunter in SC and the majority of my time is in wet, swampy areas-so the mosquitoes are a nightmare to say the least! The Themacells are a lifesaver! I've had several different hand-held repellers and purchased this one earlier this year, to add to my arsenal-and like all the others, IT IS GREAT! I really like the new camo carrying case as well. I highly recommend these to all my friends!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Works but....
on July 17, 2019
Posted by: Kayjay
from St. Louis
We’ve used this for picnics, camping and backyard. Works great with new insect pad which is supposed to last 4hours or when it turns from blue to white. After only using one partially we saved it but it did not seem as effective after being exposed from its packaging. I’ve bought two of these and gifted a patio unit.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Don’t hesitate...
on July 15, 2019
Posted by: Donald A
from Cape May NJ
A friend who is an avid hunter recently loaned me his to use while camping. I always used OFF COILS. They work, but not as good as the Thermacell. Had an issue with one, but a new propane cartridge fixed it. Purchased three - plus one larger for the deck. The 300 is perfect and definitely does the job. Buy with confidence.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t work
on July 12, 2019
Posted by: donsam
from Tacoma, WA
Really can’t say anything cause it never worked. The clicker never worked so it don’t heat up. By the time I return it and get another one will be too late to get it back in time so I’ll spend more money buying something else at the store. My outdoor electric one I purchased with works great no complaints there but I needed the M300 portable one to work too
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, July 15, 2019
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Works so well you don’t even notice it!
on July 8, 2019
Posted by: JTMoney
Have had mine over a year and it’s fantastic on those still humid summer nights. Tanks and inserts last at least a full evening. Only way you know it’s working is how the skeeters magically avoid you!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
It works!
on June 30, 2019
Posted by: Drea
I have used this product while working in the garden and it is very effective. It is quiet and there is no strong odor.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com