Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
4
Where to get a Carafe for the DCM100R
on August 14, 2017
Posted by: nisi
from Flint, MI, United States
Gender:Female
I love my coffeemaker but my carafe got broken by my daughter and I was trying to find a store or online to purchase another one. Please help me . Thank you
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100R. I’m thrilled to hear that you love your coffee maker, but I’m sorry to hear that your carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
OVERFLOWING
on January 4, 2018
Posted by: HOTRODTHUG
from Michigan, United States
Gender:Male
THIS THING OVERFLOWS NO MATTER WHAT I DO. I sucks.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Sneak A Cup
on January 6, 2018
Posted by: monzna
from Milwaukee, WI, United States
Gender:Female
I just got the pot for Christmas. The coffee pot works great, the clock is so bright you can use it as a night light. But my Model: DCM100B Sneak a Cup does not work. It seems to be missing a stopper in the brew basket to stop the flow as you pull the pot out. Coffee runs all over the heating plate.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that about the trouble with your brew basket, but I'm happy to advise your replacement is preparing to ship. If you need any further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Seriously Irritated!!!!
on February 2, 2018
Posted by: Kimberlee
from Germantown, WI, United States
Gender:Female
I was rinsing out the carafe and heard a loud popping sound. A huge chunk of glass came out of the side and smaller pieces flying every where!!!!!!! Not happy!!!
No it was not hot and no I did not bang it on anything!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 5, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to see that your carafe has broken. We strive to provide product of only the highest quality, and your satisfaction is a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great, BUT piece broke off!
on February 21, 2018
Posted by: RUzarski
from Los Angeles, CA, USA
Gender:Female
I love this coffee maker, but somehow the little piece at the bottom of the basket broke off, so it no longer makes contact with the carafe, so it's kinda useless. Where do I get a replacement basket? Help!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m delighted to hear that your coffee maker has served you well, but I’m sorry to learn that your brew basket has broken. The brew basket for your coffee maker is available as a replaceable part, and I’d be happy to work with you on a solution. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Sneak a cup
on June 7, 2019
Posted by: Abby2
from Portland Oregon
Sneak a cup worked great for a few days. Now it doesn’t work at all. I have to wait for it to totally finish brewing. Suggestions?
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 7, 2019
Thank you for offering your feedback regarding your Black + Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Very easy to use
on March 18, 2020
Posted by: TAGG
from San Antonio,Tx
Gender:Female
Have always used another major brand but I am equally happy with this unit. However, replacement carafes are not as easy to locate on store shelves
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 18, 2020
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that you are happy with your coffee maker! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com if you need any further assistance or need a carafe, and reference ID number 41917038 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great for the price
on April 18, 2020
Posted by: Mae Mae
from California
Gender:Female
[This review was collected as part of a promotion.] Makes a good cup o coffee. For the price. Easy to use. Love the 2 hour shut off feature. The only thing this maker didn’t come with a washable brew basket like stated on the box.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle , Customer Service, April 21, 2020
Thank you for providing your feedback regarding your Black+Decker Coffee Maker. I'm glad to hear that you like your coffee maker, but we're sorry to hear that it had not come with the accessory that you had preferred. This coffee maker does come with a removable brew basket that would hold the paper filters, but now with a permanent filter. If it did not come with the basket that would the paper filter, I would be happy to assist you by sending a new part. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 41930909 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com