Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
4
Coffee is hot when brewed.
on April 21, 2024
Posted by: Roo2024
from California
Gender:Female
[This review was collected as part of a promotion.] Just bought yesterday and used this morning but it was nice the coffee was hit when brewed and stayed hot until it turned off.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, April 22, 2024
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that your coffee maker is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42466303 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
NICE
on January 28, 2024
Posted by: caos
from Highland Indiana
Gender:Female
[This review was collected as part of a promotion.] I've made coffee three times since I bought coffee maker, coffee is not real hot, it's drinkable right away if you don't want "HOT" coffee this is a good maker
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 29, 2024
Thank you for your feedback regarding the Black+Decker Coffee Maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42437471 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Missing Parts
on January 6, 2024
Posted by: Richard1029
from Minneapolis
Gender:Male
Although advertised to have a reusable basket so you don't need to get filters.....that part was missing. Poor form.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 8, 2024
Black+Decker Coffee Maker. I’m sorry to hear that you're somewhat disappointed that the coffee maker does not have a feature that you would prefer, and for the confusion. This coffee maker does have the brew basket to hold the filter, but it does not come with a permanent filter that can be used in place of paper filters. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
The price is right!
on November 29, 2023
Posted by: shealey
from Pittsburgh, PA
Gender:Female
My old coffee maker quit working, so I began to search the internet for good reviews on another one. The price was low which made me a little leery, but I purchased it anyway. So far so good. It is easy to use, and it makes a hot cup of coffee.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 30, 2023
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that your coffee maker is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42416513 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
GREAT COFFEEMAKER
on June 10, 2023
Posted by: El Gran Batalla
from Florida
Gender:Male
[This review was collected as part of a promotion.] GREAT COFFEEMAKER, EASY TO USE GREAT PRICE, GREAT!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Black and Decker 12 Cup Programmable Coffeemaker
on April 26, 2023
Posted by: AtTheBeach
from New York, New York
Gender:Male
Very simple to use, coffee stays hot, sleek and modern appearance. The coffeemaker is affordable and made in the USA. Very satisfied with this product.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice coffee maker
on February 14, 2023
Posted by: No way
from Pittsburgh pa
Gender:Female
[This review was collected as part of a promotion.] Nicely made. I like the program feature. However, I would really like to see an option to turn off the auto shut off feature for those days where I know I'll be home all day and I don't have to keep turning the coffee pot on so I can have a hot cup of coffee, instead of warming it up.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 15, 2023
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I'm sorry to hear that you were somewhat disappointed that you are not able to override the auto shut off feature, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42322581, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good styling but....
on January 24, 2023
Posted by: DAMIF
from Upper saddle river, NJ
Gender:Female
The coffee doesn't come out HOT
I was so disappointed since my old B& D coffeemaker produces hot coffee
I was so disappointed since my old B& D coffeemaker produces hot coffee
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 25, 2023
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the difficulties you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com