Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
1
Quit working
on September 21, 2016
Posted by: rea08ken10
from Phoenix, AZ, United States
Gender:Female
Bought this coffeemaker less than a year ago. It quit working this week! Very unhappy. But now as I read other reviews and the rating, I would not have bought this coffeemaker if I had read the reviews first.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 22, 2016
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker recently stopped brewing. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible unit. Stopped after a month
on February 27, 2017
Posted by: geozooms
from Broomfield, CO, United States
Gender:Male
Purchased a month ago. The brew basket does not open to allow coffee to flow out. The coffee stays in the basket or flows over the edges, bringing grounds with it. There appears to be a problem with the spring that opens the flow hole.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your brew basket has been overflowing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
DEAD COFFEE MAKER!
on March 29, 2017
Posted by: assilem
Gender:Female
I bought this about a month and a half ago and it wont even power when plugged in all of the sudden! It worked great this morning and now its dead! What a waste of money!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker is no longer getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Do not buy this coffee pot!!!
on April 12, 2017
Posted by: Lettie
from Portland, OR, United States
I purchased this coffee maker 3 months ago and at first it worked great , but now I have had nothing but trouble. We have kept it very clean, followed all instructions for cleaning and use:
It just keeps overflowing. I have tried making much less coffee, different filters, ground types.. It ends the same: a huge mess of over flow coffee grounds and water. Stay away from this coffee pot!
It just keeps overflowing. I have tried making much less coffee, different filters, ground types.. It ends the same: a huge mess of over flow coffee grounds and water. Stay away from this coffee pot!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 12, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Handle on the pot doesn't stay on
on May 22, 2017
Posted by: Codyc123
from Ottawa, ON, Canada
Gender:Male
I purchased this a few months ago and any time you make a full pot, the handle comes off and spills all over the place. It nearly burned my grandmother when she tried to pour a cup of coffee. On top of that, we cannot keep the lid on the pot while pouring or the liquid will spill all over the place!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker’s carafe has broken. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Overflow issue
on June 22, 2017
Posted by: Nickki
Gender:Female
Wanted to love the coffee maker. Very compact. Doesnt take up much counter space. However the basket has an Overflow issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
You all should be ASHAMED!
on June 25, 2017
Posted by: GeoG23
from Clarkston, GA, United States
Gender:Male
Bought this last year, worked fine up until a few months ago. The coffee kept getting clogged up because the water wouldn't seep down into the carafe. I took of the rubber tip that controls the flow and now it just spills all over the place. This was a waste of money and I'm going to file a complaint with the as agencies as I can on this product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not working
on July 30, 2017
Posted by: needmycoffeeasap
Gender:Female
I have had this item less than a week and have yet to see it make coffee. The time is correct I set the auto brew program nothing! I took our the plastic trip that controls the flow nothing! I press the on button and I wait nothing! Day 4 and I've been waiting exactly an hour and 23 minutes for it to brew and still nothing is happening :/ hasn't been brewing coffee automatically at 7:45 each morning or anything! I guess I'll just return it!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 1, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker’s auto program is not functioning. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com