Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
2
Disappointed and unhappy with product longevity
on February 3, 2012
Posted by: Richlandbrewer
from Richland, MI
Gender:Female
In the last two years we have purchased (2) B&D 12 Cup Programmable Coffeemakers; Model DCM100B. Each unit ran great for about a year and then suddenly, without warning, would not brew the coffee. The power was definitely on to the unit; the clock worked fine, however, neither the instant on nor the auto on would kick in to brew coffee. We stuck to the recommended cleaning schedule for each unit. That our units were purchased over a year apart and had the exact same problem tells me this product has quality issues. I'm not happy. We have given up on B&D for coffee makers. We purchased based on brand name and found that really meant nothing as related to this particular product. I see the manufacture of this item was outsourced to overseas. Maybe if this item was made here in the USA I wouldn't be experiencing this quality issue and brand name (Black & Decker) disappointment.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit working less than 1 year from purchase
on February 17, 2012
Posted by: dlh670
I'm very disappointed in the reliability of my Black & Decker 12 cup programmable coffeemaker, Model DCM100B. This unit quit working less than 1 year from purchase. It was programmed to start brewing this a.m, and nothing happened. The on light is illuminated but the unit is not working.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Quit working after 3 months!
on March 12, 2012
Posted by: familyoutdoors
from spokane, wa
Gender:Female
Coffee maker worked fine for 3 months making one pot of coffee per day. Then at month three, it stopped working. Took back to store with receipt and got replacement. Will try it again. Maybe it was just a fluke??? Box says guaranteed for two years. I just expected a better experience.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
It's Junk
on March 19, 2012
Posted by: sysco guy
from upstate ,n.y.
Gender:Male
The burner hardly works. and the replacement decanters don't fit, so you have to manualy push it in to keep the brewer to perk.Junk quality.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Be Careful!
on July 21, 2012
Posted by: 12ponies
from owen sound ont. Canada
Gender:Female
I went to get a cup of coffee lifted the pot up and had the handle but no pot! It landed on the counter. I ended up with burns on my stomach and a mess to clean up! I fixed the handle made another pot went to pick it up and it came apart again!!! Thank goodness it stayed on the burner. Needless to say right now it is useless. I love B & D products but this thing is scary and going back!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Very Good Coffee Maker
on June 23, 2014
Posted by: JakeTheSnake
from Vancouver, BC, Canada
Gender:Male
This Coffee Maker Is Very Easy To Use. My Coffee Comes Out Always How I Like It And The 2 Hour Auto Shutoff Function Is Perfect For Anyone Who Forgets To Turn Off Your Coffee Maker. The Coffee Is Always Hot. I Give This Product 10/10
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
LOOKING TO BUY THIS MODEL AGAIN
on December 10, 2014
Posted by: LENI
from PICKERINGTON, OH
Gender:Female
HAVE HAD THIS COFFEE MAKER FOR A FEW YEARS - LOVE IT AND LOOKING TO REPLACE WITH SAME MODEL FOR HUSBAND FOR CHRISTMAS. IT STILL WORKS FINE BUT HAS STAINS FROM WATER CHEMICALS/SPILT COFFEE - OUR FAULT DUE TO LACK OF REGULAR CLEANING. GREAT MODEL.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Coffee pot, messy, burns you, and a waste
on February 27, 2016
Posted by: bamjo0417
from Rupert, ID, United States
Gender:Female
This was supposed to a gift. I don't have the heart to tell my fiance his gift is garbage! Especially when he was being thoughtful. Mornings stink if one thing that goes wrong our morning is shot. The pot leaks I'm left with a huge mess and wasted coffee. I have to brew 2× more coffee because half is wasted. I have burned the heck out of my hand a few times by holding my cup and pouring trying to alleviate the leaking. But I just use the sink and watch 50% of it go down the drain. I could have bought a new coffee pot with what I have wasted in coffee. I still have it but only because it was a gift and I don't want to hurt his feelings.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 29, 2016
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. We’re sorry to hear about the unfortunate experience you had with our product. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com