Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
2
Simply died - short lifespan
on November 5, 2017
Posted by: Back to my French Press
from NY, United States
I bought this Coffee maker just over a year ago from a store. I loved the style & size of it, as it made 12 cups of HOT coffee when i needed the capacity. It was not very tall and fit nicely on my counter. The price was reasonable. I bought it most specifically because of it's simplicity: the auto timer, auto shut off and height if it. Although the clock jumped a few minutes here and there, that didn't bother me. However, this week, the Maker simply died. Although it had power and the clock was working, the Maker would not siphon the water to brew our morning Java nor did the plate get warm. We tried various outlets and resetting the clock, timer, etc. Unfortunately the manual does not offer troubleshooting. Thank goodness i did not have a house full of guests. Not sure if i would buy another one of these brands.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
poor quality
on May 28, 2018
Posted by: Bad Brew
from Boise, ID, USA
Gender:Female
Can't give a minus rating so I choose the lowest score possible. I bought this coffee maker on 4/12/18 and it is the worst purchase I've ever made. I will never purchase another B&D appliance. The coffee overflows, grounds and hot coffee/water everywhere. If I wanted "cowboy" coffee I would brew over an open fire. Poor product and very unsatisfied
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker overflowing. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Brand new- overflows every time.
on November 29, 2018
Posted by: bmk255
from Cortland, NY
I just bought this about a month ago and every single time I use it it overflows. I've tried different filters, different coffee- nothing works. I would not recommend.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 30, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
THE BEST COFFEEMAKER EVER!!
on April 17, 2020
Posted by: Bigsister5
from Memphis, TN
Gender:Female
[This review was collected as part of a promotion.] Bought this coffeemaker two days ago and I am having a ball making coffee in my new coffeemaker! SIMPLY THE BEST!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Missing Parts
on January 6, 2024
Posted by: Richard1029
from Minneapolis
Gender:Male
Although advertised to have a reusable basket so you don't need to get filters.....that part was missing. Poor form.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 8, 2024
Black+Decker Coffee Maker. I’m sorry to hear that you're somewhat disappointed that the coffee maker does not have a feature that you would prefer, and for the confusion. This coffee maker does have the brew basket to hold the filter, but it does not come with a permanent filter that can be used in place of paper filters. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
One of the worst I've ever owned
on February 19, 2017
Posted by: Chiachic76
from Beech Grove, IN, United States
Gender:Female
Purchased about 4 months ago. Constant problems with overflowing all over my kitchen. Coffee does not flow into or out of the filter basket correctly. Have cleaned it thoroughly multiple times and always check to make sure the carafe is seated correctly. You loose a cup or two out of every pot, have to clean you counter & floor every time, the coffee is always full of grounds and tastes burnt. Will not purchase another. Based on the number of complaints I've seen from others who are all having the same problem, it's not even worth sending back for warranty service. Why would I want another one?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your coffee maker has not been brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
This product works well overall with one flaw.
on August 4, 2014
Posted by: Ijustwantacupofcoffee
from Newark, NJ
Gender:Female
This product works well overall, but has one flaw. I almost always have grinds that settle in the pot. When I noticed this, I had already purchased filters that were a little short. So I put those away and purchased some that were taller. The grinds still come into the pot. When I take the basket out to wash it, that is when I notice how the grinds have risen to the top of the filter and over. This is not good when you are sipping on your coffee and have to contend with grinds in your cup and mouth. I might add that this occurs no matter how much coffee I put into the basket. My usual amount is enough for two cups a day.
Unhappy Customer!
Unhappy Customer!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Do not buy this coffee maker!
on December 20, 2010
Posted by: LuvCoffee
from Schaumburg, IL
Gender:Female
I bought this coffee maker a few months ago. The lid that covers the water reserve sticks out from the rest of the pot. It leaks water all over the place. Just about a week ago it started leaking coffee too. I want my money back or a different model coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com