Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
5
Programible Features
on August 10, 2021
Posted by: Moislo
from North Carolina
I love that I can set the coffee maker to wake up to coffee!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome.
on August 17, 2021
Posted by: Superwelder
from Arizona
[This review was collected as part of a promotion.] This coffee pot is awesome. It makes a great cup. The best part it that I can set it up at night and it brews the coffee for me in the morning. It is really handy and easy to use.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Does what it's supposed to
on September 19, 2021
Posted by: Reliable coffee maker
from Toledo, OH
Gender:Female
I've only had this coffee pot for about 4 days; my old one (different brand) just suddenly stopped working one morning. I wanted a coffee maker that had a programmable timer on it, which this does, and so far, it has performed as expected. I set the timer for 15 minutes before I wake up (it does brew a bit slower than my last one) but the coffee is hot and ready by the time my phone alarm goes off at 6am. So far, I've had no issues & it was easy to register the product with the website. I don't need anything fancy, I just want hot, fresh coffee when I wake up for the day and this does the job just fine so far. Hopefully this one lasts longer than one it replaced.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Makes good coffee.
on October 16, 2021
Posted by: Krikit
from Niles, MI
Gender:Female
Bought this on 10/07/21 and there are some things that I don't care for: 1)You have to hold the coffee maker firmly down in order to open the lid without the maker moving or tipping. 2) If you don't put the coffee in the basket so that it's fairly level, it will cause the coffee to over-run the top of the filter in the basket. 3) Too many steps to set the auto brew...even though you have a 'pre-set' time already programmed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, October 18, 2021
Thank you for providing your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear that you're somewhat disappointed in the design of your coffee maker, but I'm glad to hear that your coffee maker does make good coffee. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42162493 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect!
on December 13, 2021
Posted by: JohnHoz
from Birdsboro, PA.
Gender:Male
Great basic coffeemaker. I love everything about it, most of all the hard buttons (as opposed to vinyl covered touch pads) on the control panel. Bright red LCD clock and button functions are about the only thing in my home I can read without putting my reading glasses on. Simple setup and programming. Very large reservoir opening makes it easy to pour in the water. No drip carafe with a snap off lid for easy washing. And it looks nice on my counter.
At this price, I may buy another one to have when this one eventually kicks the bucket!
At this price, I may buy another one to have when this one eventually kicks the bucket!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Delicious coffee
on January 11, 2022
Posted by: mimsy
from NC
Gender:Female
[This review was collected as part of a promotion.] The coffe was delicious, but water leaked from the showerhead to the outside of the carafe during brewing. The instructions tell to unplug the appliance when not in use. This means to me that every time I use the coffee pot, the time must be reset. This doesn't make sense .
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 12, 2022
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the experience you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works Great
on January 26, 2022
Posted by: Bosco
from Meadville, PA
Gender:Male
[This review was collected as part of a promotion.] I just bought this on January 26, 2022 and have used it for the first time. So far it works great and I have no problem with it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Durable
on April 5, 2022
Posted by: rhen
I like black and decker because of the durability of the product and worth it the price.Recommended to everyone wants to have it.
Written by a customer while visiting influenster.com
