Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
1
This product doesn't last very long.
on December 11, 2011
Posted by: krystalballs
from Tucson, AZ
Gender:Female
I have always enjoyed Black & Decker products but unfortunately this product does not hold up. I have now had three of the same coffee maker and all have gone out after only a few months of use. They just stop brewing. Black & Decker has not actually replaced any of the coffee makers and the store where they were purchased was less than helpful.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
strong dislike
on November 18, 2011
Posted by: irritated consumer
from cleveland, oh
Gender:Female
I detest this coffee maker. the lip on the warming plate or whatever it's called is raised. therefore when the pot is placed back on it if it is not pushed properly into place it sits at a lean. this means that when you go to make coffee if you are in any way distracted, in a hurry, or tired and you don't pay complete attention to it you are likely to have a HUGE mess to deal with first thing in the morning. a terrible way to start out a day. i have done this more times than i care to admit. when this happens the coffee overflows the top of the actual coffee maker getting grounds, coffee and pretty much just a huge mess all over the counter and likely the floor. also, the actual warming pan is chipping and pealing. we've had this piece of garbage for less than a year.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
this is one sad machine
on November 9, 2011
Posted by: kphoto
I have had this maker for just over one year and it stopped working. Prior to this is was fine besides the words rubbing right off the machine. The machine I had before this one lasted a good five years.
I would recommend looking at a different coffee maker.
I would recommend looking at a different coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
lukewarm coffee
on October 25, 2011
Posted by: coffee lover
from North Carolina
Gender:Female
If you like your coffee lukewarm then this is the coffee pot for you. We have had this pot for 10 months and and today it just died on me. The clock and on off button still work, but the coffee does not make and the hot plate doesn't heat. Tried different outlets and it still did not work. Guess I should have registered it for the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
This product is dangerous
on October 4, 2011
Posted by: ex B&D customer
from Richmond Hill, Ontario
Gender:Male
I received this product as a gift last year. We made a pot of coffee last night and the handle came off as the glue holding the handle came undone. We were fortunate that nobody got scalded. On top of that, the lid has been warping and difficult to close the cover. I will be writing to your senior management about this defect and also to the Consumer Ministry. If we had been burned, you would have been facing a law suit.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
this coffee maker lasted over 2 years.
on September 1, 2011
Posted by: coffeelovers
from Pearsall
Gender:Female
WE had bought 3 coffee makers 3 years ago and one gave out and so we opened one of the other 2 and it didn't work so we called Black and Decker and they replaced the new one for free. that was very nice of them. We just had to pay the shipping and handling. We just want everyone to know that this is a great coffee maker that lasted a long time. It is so nice to wake up and the coffee is ready. thank you so much for all your help in this matter. other companies may have told us the warranty was expired but they helped us out. We had to cut off the cord and send it in but that was not a problem either.We really appreciate what this company did for us. S and G Martinez ,Texas.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not recommended
on August 30, 2011
Posted by: Dme
from Owen Sound
Gender:Male
We would not recommend this coffee maker as you can't pour a cup without it spilling all over the place. This is the worst poring coffee maker we have ever purchased. I like the other functions but ????
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Does not work, call center hours wrong
on August 15, 2011
Posted by: dustyiam
from Cleveland,Oh
Gender:Male
Bought this today, came home and unpacked it. Read the booklet to see if anything unusual appears in the instructions. Washed the carafe out, poured water into the reservoir and put in a filter, attempting to run a cycle before I actually brew a pot of coffee. Plug it in, turned it on, and NOTHING. No water pumping, the warming plate stays cold, and no help available because the offices are closed at this time. It was 745pm, est., and the booklet says call until 11pm cst M-F. Website says 8pm est. Either way, no one working to help a customer.
So far, I am really disappointed...
So far, I am really disappointed...
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com