Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
1
Do not buy this coffee pot!!!
on April 12, 2017
Posted by: Lettie
from Portland, OR, United States
I purchased this coffee maker 3 months ago and at first it worked great , but now I have had nothing but trouble. We have kept it very clean, followed all instructions for cleaning and use:
It just keeps overflowing. I have tried making much less coffee, different filters, ground types.. It ends the same: a huge mess of over flow coffee grounds and water. Stay away from this coffee pot!
It just keeps overflowing. I have tried making much less coffee, different filters, ground types.. It ends the same: a huge mess of over flow coffee grounds and water. Stay away from this coffee pot!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 12, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
DEAD COFFEE MAKER!
on March 29, 2017
Posted by: assilem
Gender:Female
I bought this about a month and a half ago and it wont even power when plugged in all of the sudden! It worked great this morning and now its dead! What a waste of money!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker is no longer getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible unit. Stopped after a month
on February 27, 2017
Posted by: geozooms
from Broomfield, CO, United States
Gender:Male
Purchased a month ago. The brew basket does not open to allow coffee to flow out. The coffee stays in the basket or flows over the edges, bringing grounds with it. There appears to be a problem with the spring that opens the flow hole.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your brew basket has been overflowing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
One of the worst I've ever owned
on February 19, 2017
Posted by: Chiachic76
from Beech Grove, IN, United States
Gender:Female
Purchased about 4 months ago. Constant problems with overflowing all over my kitchen. Coffee does not flow into or out of the filter basket correctly. Have cleaned it thoroughly multiple times and always check to make sure the carafe is seated correctly. You loose a cup or two out of every pot, have to clean you counter & floor every time, the coffee is always full of grounds and tastes burnt. Will not purchase another. Based on the number of complaints I've seen from others who are all having the same problem, it's not even worth sending back for warranty service. Why would I want another one?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear your coffee maker has not been brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
A waste of money
on November 2, 2016
Posted by: Coffee78
from Miami Beach, FL, United States
Gender:Female
Bought this coffee maker because of the features...unfortunately it didn't leave up to my expectations: timer would not work and the appliance would not auto shut off.
I just cannot wait to return it to the store for full refund
I just cannot wait to return it to the store for full refund
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 4, 2016
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker hasn’t been operating properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit working
on September 21, 2016
Posted by: rea08ken10
from Phoenix, AZ, United States
Gender:Female
Bought this coffeemaker less than a year ago. It quit working this week! Very unhappy. But now as I read other reviews and the rating, I would not have bought this coffeemaker if I had read the reviews first.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 22, 2016
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker recently stopped brewing. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Coffee pot, messy, burns you, and a waste
on February 27, 2016
Posted by: bamjo0417
from Rupert, ID, United States
Gender:Female
This was supposed to a gift. I don't have the heart to tell my fiance his gift is garbage! Especially when he was being thoughtful. Mornings stink if one thing that goes wrong our morning is shot. The pot leaks I'm left with a huge mess and wasted coffee. I have to brew 2× more coffee because half is wasted. I have burned the heck out of my hand a few times by holding my cup and pouring trying to alleviate the leaking. But I just use the sink and watch 50% of it go down the drain. I could have bought a new coffee pot with what I have wasted in coffee. I still have it but only because it was a gift and I don't want to hurt his feelings.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 29, 2016
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. We’re sorry to hear about the unfortunate experience you had with our product. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Owned for 4 year and makes great Coffee
on December 22, 2015
Posted by: Happy Camper
Gender:Female
We have owned this model for 4+ years. It is easy to add the water as the lid opens up very wide and there is plenty of room to pour it in. We haven't had a problem with it spilling. We take our thumb and slightly raise the lid and it pours great. It has the great sneak a cup feature and doesn't over fill the basket when we pour two cups. I am actually surprised so many have had issues. We purchased another model for company to make decaf and it made us realize what a great little coffee maker this model really is! Wish it came with more SS bling but will be happy with what we get.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com