Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
4
Great coffeemaker for home
on March 21, 2021
Posted by: SBails
from Mount Airy, MD
Gender:Female
[This review was collected as part of a promotion.] This coffeemaker is great and easy to use. I use it at my house where we often have family come over for breakfast or host playdates with the cousins. I like that I can brew a pot to prep for company but also sneak a cup for myself while doing so. I like the programming feature because I can set it up and put the alarm function on so that if I get distracted with cleaning the house or getting the boys ready then I still get my coffee brewed on time. It's a lifesaver for a busy parent.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 22, 2021
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that your coffee maker is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42082872 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Coffee Maker and Easy to Use
on March 21, 2021
Posted by: Ryan H
Gender:Male
[This review was collected as part of a promotion.] I’ve been using this thing for a couple weeks now, and it’s worked fine so far. It’s replacing a much smaller, 5 cup, coffee maker which has no automatic functions so it’s been nice being able to program it to start every morning about 10min before I have to leave and also being able to make so many cups on the weekends.
The only con for me was the instructions for programming which were confusing. The instructions make it sound like you have to press the buttons twice to get the auto start programmed, but if you do that then you can see the auto light turn off. It only took me a couple minutes to figure out, but had I not read the instructions I feel it may have been easier. It’s also probably easy enough if you already have had one with this feature.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 22, 2021
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the intructions that were provided for your coffee maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42082880, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker! Easy to clean!
on March 21, 2021
Posted by: Ionos1989
from Richmond, KY
Gender:Male
[This review was collected as part of a promotion.] Our family are big coffee drinkers. So we love having a big pot of coffee available for us to drink multiple cups. This carafe will hold 12 cups of coffee which is more than enough for us and our family. I really enjoy the sneak a cup feature which allows me 30 seconds to poor a mug of coffee while it's brewing so if I'm in a hurry I can literally grab my coffee and run. The carafe is also easy to clean and the lid pops off plus they're top rack dishwasher safe which I really like because I hate washing things by hand. I really like that the coffee filter basket is also completely removable and dishwasher safe as well. This makes the system very easy to wipe out and make sure everything stays nice and clean.
Although I will mention how the coffee filter basket can be a little tricky. The pointed part needs to be where the cut out is, and you need to make sure the basket is lined up and that it also is pushed down and not sitting level to the top of the coffee maker. My basket tends to get "stuck" and it'll sit flush with the top of the maker even in the right position which doesn't allow for the top lid to close all the way. Once I realized the basket sometimes needs a little help to be pushed down it was an easy fix. So be aware of that if you're having issues closing the top.
Otherwise all the other functions and buttons are basic and easy to use. The directions are very helpful and very simple to understand and follow along with. This coffee maker makes great cups of coffee and I really enjoy it! I would get it for a gift or would recommend it for others to buy themselves.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee pot
on March 21, 2021
Posted by: Nickkni
from Sacramento, Ca
Gender:Male
[This review was collected as part of a promotion.] This Coffee pot is the coffee pot of dreams. It makes 12 cup pots which is great for a caffeine lover like me. I really enjoyed the sneak a cup feature on this pot. It can be very hard to wait for a full pot to be done. It is so great that this pot allows you to not have to wait no longer. Another great plus for me was the auto shut off. Sometimes we forget to shut the pot off and now there is no longer a need to worry. This does a great job of brewing and is super simple to set up. I love the color of it too. The color is black. Overall I am super happy with this Coffee pot and would recommend it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Product!
on March 21, 2021
Posted by: Bubba44103
from Cleveland, Ohio
Gender:Male
[This review was collected as part of a promotion.] I really like this coffee machine. I've been using it at work and love that I can program it to have my coffee ready or close to ready when I show up at work. I like that I can make as much as I need whether I want a cup or mug of coffee for myself or a whole pot if I'll be having company first thing in the morning. The controls are easy to understand and use and the machine is very easy to clean. I definitely recommend this machine to those wanting a high quality machine and a great cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great!!
on March 21, 2021
Posted by: Roxana34
from Las Vegas, NV
Gender:Female
[This review was collected as part of a promotion.] I love this digital coffee maker so much! It has never been more easy and efficient to make coffee for me until I received this product. When I brewed the coffee, there were absolutely no stains or any mess left behind. It was also very quick and easy. The design of this coffee maker is so sleek, smooth, and cool, making it so good for modernized kitchens and offices! There's a helpful water window that also provides accurate measurements so you can get the perfect amount of coffee you want. Upon putting the water in, it was heated to the most accurate temperature I wanted, which enhanced the flavor of my coffee. I appreciate the simple buttons that make brewing coffee so much easier! I also like the removable filter basket that makes cleaning up better. Overall, this coffee maker is super good if you want some delicious coffee and also want to simplify how you make it! Im genuinely impressed with how good it has been to use and how high the quality of my coffee has been. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
12-Cup Programmable Coffeemaker
on March 21, 2021
Posted by: Letty
from Texas
Gender:Female
[This review was collected as part of a promotion.] I love my Black and Decker programable coffee maker it is great. I love that I can set the time for brewing with out me having to wake up and make it. It is a great programmable coffee maker that I would definitely recommend easy to use great quality.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Loved it
on March 22, 2021
Posted by: Parisj88
from Detroit
Gender:Female
[This review was collected as part of a promotion.] You can pour you a cup before the pot is full and not worry about the mess. I love that because in the morning I want the first cup out the pot it be the best. Love the fact it comes with a Removable Filter Basket. Dont have to worry about having to put the pot in weird positions to clean out the grounds. It's a nice size so it can fit under the cubbers
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 22, 2021
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that you love your coffee maker! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42082908 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com