Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
1
OVERFLOWING
on January 4, 2018
Posted by: HOTRODTHUG
from Michigan, United States
Gender:Male
THIS THING OVERFLOWS NO MATTER WHAT I DO. I sucks.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Simply died - short lifespan
on November 5, 2017
Posted by: Back to my French Press
from NY, United States
I bought this Coffee maker just over a year ago from a store. I loved the style & size of it, as it made 12 cups of HOT coffee when i needed the capacity. It was not very tall and fit nicely on my counter. The price was reasonable. I bought it most specifically because of it's simplicity: the auto timer, auto shut off and height if it. Although the clock jumped a few minutes here and there, that didn't bother me. However, this week, the Maker simply died. Although it had power and the clock was working, the Maker would not siphon the water to brew our morning Java nor did the plate get warm. We tried various outlets and resetting the clock, timer, etc. Unfortunately the manual does not offer troubleshooting. Thank goodness i did not have a house full of guests. Not sure if i would buy another one of these brands.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Where to get a Carafe for the DCM100R
on August 14, 2017
Posted by: nisi
from Flint, MI, United States
Gender:Female
I love my coffeemaker but my carafe got broken by my daughter and I was trying to find a store or online to purchase another one. Please help me . Thank you
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100R. I’m thrilled to hear that you love your coffee maker, but I’m sorry to hear that your carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
POOR POOR POOR
on July 31, 2017
Posted by: tonyS
from Warren, OH, United States
Gender:Male
I bought this model only 6 months ago, now coffee will not brew. Nothing works at all. Complete waste of my money
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 1, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has not been brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not working
on July 30, 2017
Posted by: needmycoffeeasap
Gender:Female
I have had this item less than a week and have yet to see it make coffee. The time is correct I set the auto brew program nothing! I took our the plastic trip that controls the flow nothing! I press the on button and I wait nothing! Day 4 and I've been waiting exactly an hour and 23 minutes for it to brew and still nothing is happening :/ hasn't been brewing coffee automatically at 7:45 each morning or anything! I guess I'll just return it!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 1, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker’s auto program is not functioning. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
You all should be ASHAMED!
on June 25, 2017
Posted by: GeoG23
from Clarkston, GA, United States
Gender:Male
Bought this last year, worked fine up until a few months ago. The coffee kept getting clogged up because the water wouldn't seep down into the carafe. I took of the rubber tip that controls the flow and now it just spills all over the place. This was a waste of money and I'm going to file a complaint with the as agencies as I can on this product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Overflow issue
on June 22, 2017
Posted by: Nickki
Gender:Female
Wanted to love the coffee maker. Very compact. Doesnt take up much counter space. However the basket has an Overflow issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Handle on the pot doesn't stay on
on May 22, 2017
Posted by: Codyc123
from Ottawa, ON, Canada
Gender:Male
I purchased this a few months ago and any time you make a full pot, the handle comes off and spills all over the place. It nearly burned my grandmother when she tried to pour a cup of coffee. On top of that, we cannot keep the lid on the pot while pouring or the liquid will spill all over the place!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker’s carafe has broken. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com